Lost Sheep
New member
My experience with Wal-Mart Lies
Last year, Wal-Mart put some guns up for sale at a marked-down price (15%), amoun which was a Ruger Super Redhawk 454 Casull. I observed from their price tag coding that they had had the gun in their sales counter for about 16 months. It was also scratched in several places and the rear sight's blade was broken off (right side). I offered $500 if they would have the rear sight replaced (just the blade, not the whole assembly). The manager on duty agreed and I paid for the gun.
I could not take the gun with me because of the rear sight and the fact that they had to send the gn to a gunsmith to have the firing mechanism restored (since Wal-Mart disables all their guns in the displays)
The next day, I got a call from another manager saying they would not repair the rear sight.
That is a violation of the contract, and if I had wanted to take them to court and make an issue of it I would have won. However, I offered to negotiate.
I went as high as the store manager and emailed the Wal-Mart headquarters of my complaint.
I never received any answer from Wal-Mart headquarters.
The local store manager made it pretty clear that he thought I had driven too hard a bargain and (in his opinion) did not deserve the price I got. They offered not even a token compensation, nor an apology or admission of wrongdoing. (They did have a sign up that said they would not do repairs, but nobody pointed that out until afterwards).
My conclusion is that this Wal-Mart is perfectly willing to doshonor on a binding contract. Sam Walton is rolling over in his grave.
On the other hand, they do have low prices. Just limitations on honest dealing.
In any general retail store, I do not expect the level of expertise I would expect in a specialty store. In Wal-Mart Sporting Goods or Auto Parts, I do not expect the expertise I expect from Sportsmen's Warehouse or NAPA Auto Parts. Nor from SW or NAPA the expertise I expect from REI or a Specialized Gun Store, nor the selection of goods. I am a realist in that area.
Lost Sheep
Last year, Wal-Mart put some guns up for sale at a marked-down price (15%), amoun which was a Ruger Super Redhawk 454 Casull. I observed from their price tag coding that they had had the gun in their sales counter for about 16 months. It was also scratched in several places and the rear sight's blade was broken off (right side). I offered $500 if they would have the rear sight replaced (just the blade, not the whole assembly). The manager on duty agreed and I paid for the gun.
I could not take the gun with me because of the rear sight and the fact that they had to send the gn to a gunsmith to have the firing mechanism restored (since Wal-Mart disables all their guns in the displays)
The next day, I got a call from another manager saying they would not repair the rear sight.
That is a violation of the contract, and if I had wanted to take them to court and make an issue of it I would have won. However, I offered to negotiate.
I went as high as the store manager and emailed the Wal-Mart headquarters of my complaint.
I never received any answer from Wal-Mart headquarters.
The local store manager made it pretty clear that he thought I had driven too hard a bargain and (in his opinion) did not deserve the price I got. They offered not even a token compensation, nor an apology or admission of wrongdoing. (They did have a sign up that said they would not do repairs, but nobody pointed that out until afterwards).
My conclusion is that this Wal-Mart is perfectly willing to doshonor on a binding contract. Sam Walton is rolling over in his grave.
On the other hand, they do have low prices. Just limitations on honest dealing.
In any general retail store, I do not expect the level of expertise I would expect in a specialty store. In Wal-Mart Sporting Goods or Auto Parts, I do not expect the expertise I expect from Sportsmen's Warehouse or NAPA Auto Parts. Nor from SW or NAPA the expertise I expect from REI or a Specialized Gun Store, nor the selection of goods. I am a realist in that area.
Lost Sheep