Well, I had posted a response to this thread and something must have happened and well, it is not here. So I will just post some thoughts now.
First of all, thank you American Eagle for your positive comments. With regard to your dealer problems, if you ask them to order it for you they will, or at least ask them what day it comes in and ask when the "Through the freight".
My wife is the department manager for our local Wal-Mart in the Hardware Department. She has to assist in Sporting Goods and toys and well, anywhere else they need help. Not all the employees are experts though some are. Those that are truely experts will not be working in Wal-Mart since the specialty shops are more atractive to those people. Sometimes they pay the same or less, but because of the atmosphere the true experts will work in a specialty shop.
Wal-Mart is not perfect, but they do have a good selection of products at a good price. Besides when you are on top everyone wants to take shots at you. Look at Sears when they were on top. Heck when I owned my computer store, we were on top after a few years and everyone wanted to be like us. Heck that is still happening for our store since we sold it.
So, if you are nice to a store employee no matter what store it is, they will do the best they can for you.
The great thing about sites like this one and the others that I belong to, is you can vent safely here about negative situations and even mention the good ones too.
Mel