Mike Irwin
Staff
"Mike, someone said something about millions of happy Wal Mart shoppers(I'm too lazy to go back and see who)."
For all you do know, there ARE millions of happy WalMart shoppers, people who enjoy the thought that they can save a fair amount of money over other stores that carry the same items.
Case in point, a few years ago I needed new Lithium batteries for my flashlight. I bought them at one store, and a few days later went to WalMart, where the exact same Duracell batteries were over $1 per battery cheaper.
TFal frying pan. Exact same pan. Over $5 cheaper at WalMart compared to KMart.
Lean Cuisine meals. At the Super WalMart in my parent's town, the exact same meal is (when not on sale at either store), nearly a dollar cheaper than at either the Wise or the Giant.
Sea food? If it wasn't for WalMart, about the only seafood you could get in my parent's town would be canned tuna. And they're not living in Lebanon, Kansas. They're only a few hours drive away from New York, Philly, or Baltimore. You know, ports.
"Actually, though, I know lots of people who like to shop, or at least window shop. Hell, I like to go look around, even at the mall(barf)."
Window shopping is not shopping. Window shopping at a mall is not shopping. Strolling through a mall is not shopping. It's not comparable. One could just as easily claim that walking down the street.
"Is ALL shopping, in your opinion, nothing but a necessary task? If so I'd guess you're very much in the minority much of the time."
Of course not. If I'm shopping for a new gun, or possibly a gift for a friend, or something to support one of my visceral hobbies, then it's not simply a mundane task.
People generally find little pleasure OR little displeasure in repetitive, mundane tasks. Shopping, washing the clothes, driving to and from work/church/soccer practice, etc. Those are support functions in our lives. When we're actually looking to purchase something special -- a new creature comfort, a new car, clothes for a special occasion? That's different.
"Survey company? Nah, but I've been successfully self-employed for 16 years, while my wife is manager of the biggest non-Wally Wart grocery within 40 miles. We better kinda have a bit of a feel for what makes people buy things, dontcha think?"
So you're saying that joy and happiness is the biggest factor in getting people to purchase products?
Not availability, brand consciousness/loyalty, quality (or perception there of), price, additional savings potential?
That has nothing to do with it?
It's all a factor of absolute endorphin stoked joy at setting foot in a store that ISN'T a Walmart?
Bravo Sierra.
What does your wife's chain do to increase a customer's joy level? Elephant rides in the parking lot?
Customer satisfaction keeps people coming back, but it's not a measure of the "joy" factor that people may or may not feel at setting foot inside of a store.
In the customer satisfaction arena, is WalMart at the top of the list? No, they're not. But they're certainly not at the bottom, either.
Sorry, I still don't buy the claim that most people who shop at WalMart aren't happy.
I'd also cry BS if someone were to claim that most people who shopped at WalMart WERE happy.
Customer satisfaction over a range of issues, not a beaming smile caused by being in proximity of a favorite store, is what keeps people coming back to any store.
For all you do know, there ARE millions of happy WalMart shoppers, people who enjoy the thought that they can save a fair amount of money over other stores that carry the same items.
Case in point, a few years ago I needed new Lithium batteries for my flashlight. I bought them at one store, and a few days later went to WalMart, where the exact same Duracell batteries were over $1 per battery cheaper.
TFal frying pan. Exact same pan. Over $5 cheaper at WalMart compared to KMart.
Lean Cuisine meals. At the Super WalMart in my parent's town, the exact same meal is (when not on sale at either store), nearly a dollar cheaper than at either the Wise or the Giant.
Sea food? If it wasn't for WalMart, about the only seafood you could get in my parent's town would be canned tuna. And they're not living in Lebanon, Kansas. They're only a few hours drive away from New York, Philly, or Baltimore. You know, ports.
"Actually, though, I know lots of people who like to shop, or at least window shop. Hell, I like to go look around, even at the mall(barf)."
Window shopping is not shopping. Window shopping at a mall is not shopping. Strolling through a mall is not shopping. It's not comparable. One could just as easily claim that walking down the street.
"Is ALL shopping, in your opinion, nothing but a necessary task? If so I'd guess you're very much in the minority much of the time."
Of course not. If I'm shopping for a new gun, or possibly a gift for a friend, or something to support one of my visceral hobbies, then it's not simply a mundane task.
People generally find little pleasure OR little displeasure in repetitive, mundane tasks. Shopping, washing the clothes, driving to and from work/church/soccer practice, etc. Those are support functions in our lives. When we're actually looking to purchase something special -- a new creature comfort, a new car, clothes for a special occasion? That's different.
"Survey company? Nah, but I've been successfully self-employed for 16 years, while my wife is manager of the biggest non-Wally Wart grocery within 40 miles. We better kinda have a bit of a feel for what makes people buy things, dontcha think?"
So you're saying that joy and happiness is the biggest factor in getting people to purchase products?
Not availability, brand consciousness/loyalty, quality (or perception there of), price, additional savings potential?
That has nothing to do with it?
It's all a factor of absolute endorphin stoked joy at setting foot in a store that ISN'T a Walmart?
Bravo Sierra.
What does your wife's chain do to increase a customer's joy level? Elephant rides in the parking lot?
Customer satisfaction keeps people coming back, but it's not a measure of the "joy" factor that people may or may not feel at setting foot inside of a store.
In the customer satisfaction arena, is WalMart at the top of the list? No, they're not. But they're certainly not at the bottom, either.
Sorry, I still don't buy the claim that most people who shop at WalMart aren't happy.
I'd also cry BS if someone were to claim that most people who shopped at WalMart WERE happy.
Customer satisfaction over a range of issues, not a beaming smile caused by being in proximity of a favorite store, is what keeps people coming back to any store.