My experience with Taurus is as follows: I had a Taurus 445 .44 Special Snub. The only issue I had with it was that the trigger would become difficult to pull after about 50 rounds or so and would lighten back up after cleaning the revolver. I suspect that the revolver had an overly tight barrel-to-cylinder gap. I didn't really feel that it was that big an issue because as a carry gun (what I bought the gun for) I couldn't imagine ever having to shoot more than 50 rounds in self defense. I sold the gun because it didn't fit me well (the muzzle climb of a 200+ grain bullet and the rather smallish grip didn't agree well with my shooting hand).
My father owned a Taurus M66 revolver in .357 Magnum. The only issue he ever had was the ejector rod backing out once (an issue I've also had with S&W's). Once properly tightened, the ejector rod nor any other part of the revolver ever gave any more problems. That gun was sold in order to finance a Ruger SP101 which fit his needs better.
My father also currently owns a Taurus 738 TCP .380. While he's not had the gun very long (just a couple of months), he's had not issues thus far. He uses the TCP as his everyday carry gun.
I don't really look much at Taurus products anymore, but not because of a bad experience with their quality. My reason for looking elsewhere is the rather poor resale value of Taurus firearms. When I sold my 445, it was difficult to find anyone who would give me over $100 for it (I paid roughly $300 when I bought it). I prefer to buy guns which will retain at least 50% of their value should I decide to re-sell them and Taurus doesn't seem to be able to accomplish that. With regards to Taurus customer service, I can't comment as I've never personally used it.
My father owned a Taurus M66 revolver in .357 Magnum. The only issue he ever had was the ejector rod backing out once (an issue I've also had with S&W's). Once properly tightened, the ejector rod nor any other part of the revolver ever gave any more problems. That gun was sold in order to finance a Ruger SP101 which fit his needs better.
My father also currently owns a Taurus 738 TCP .380. While he's not had the gun very long (just a couple of months), he's had not issues thus far. He uses the TCP as his everyday carry gun.
I don't really look much at Taurus products anymore, but not because of a bad experience with their quality. My reason for looking elsewhere is the rather poor resale value of Taurus firearms. When I sold my 445, it was difficult to find anyone who would give me over $100 for it (I paid roughly $300 when I bought it). I prefer to buy guns which will retain at least 50% of their value should I decide to re-sell them and Taurus doesn't seem to be able to accomplish that. With regards to Taurus customer service, I can't comment as I've never personally used it.