So much for the promise Ruger will fix their firearms

I'm with Redbeard,

Ruger should fix it...
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I'm surprised they didn't, they gave me a brand new one. They said something like "Upon inspection, this pistol is not safe to shoot and we are not capable of fixing it. We will send you a new pistol, tell us what FFL you would like us to send it." I paid shipping to Ruger, so for $40 I got a new GP100. I'll buy Rugers until I die.
 
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couple of thoughts

You may not think 25-50K (kind of a broad estimate?) is many rounds, but everybody else sure does, apparently including Ruger.

But....Bill Ruger is dead and the bean counters and lawyers, literally, are running Ruger now.
 
If I had put that many rounds through the gun then was offered to buy a new one at dealer price I would jump all over it. It would be one thing if the gun had very little use, but it seems like you literally shot the hell out of it. Upon Rugers inspection it is either not fixable and not safe for use, or will be so expensive to rebuild where it is worth you to buy a new one at dealer price. If you dont want another GP100 sell the gun at retail and with the money you get you can buy a 686 for a bit more.
 
I'm sorry but I have a little bit of a hard time swallowing a claim of the gun was never 100% yet I put 25 to 50 k through it... at 6 dollars a box that is 3 to 6k in ammo. So why would one waste more good ammo after more good ammo on a gun that was not 100%? It really does not stand to reason and I have met a ton of people who have had bad guns, guns they hated, guns they love to come on here and tell the world just how bad they were... not one of these people myself included with my lemon guns suffered through 25k or 50k rounds with a gun that was not 100%.

Second, just exactly what is your expectation in regard to Ruger and the service on your gun? That when you purchase a gun it will be fixed for free, now and forever regardless of round count, age or anything else? All revolvers will go out of time, so is a company to replace or repair them for the life of the owner? The gun?

Third what it sounds like it your gun has enough parts determined to be out of spec by Ruger that they determined that a new gun would be more cost effective for you. Remember ruger is looking to put the gun as factory new so they may want to replace things you have not considered... say you need a new barrel and cylinder at 150 dollars each, that's 300 right there, then labor, then a re-blue if it's a carbon steel gun and or springs and lock work pieces and one can see how it could get to be cheaper to offer you a new gun. Which by the way is something most of us here would be happy with rather than a rebuilt one that still has 25-50 k on whatever parts are left in it... this is a shooter after all right? Not some gun a family member carried through a war somewhere right?

Lastly have you called their bluff yet rather than posting here? It's not over until it's over so what happens if you tell them to send your gun back? They can't not make you whole and may not want to send a out of spec gun back so maybe the story changes. Rather than report here i would be working with them. Lastly if you really want it, this gun you have right and ruger will not, send it to a smith and pay the bill. Might be more than that 389 ruger offered you and still it's a gun that has 25-50k on the clock.
 
Let me get this straight. If someone posts about a warranty problem wit Taurus, it "yeah, Taurus junk, poor service, you should have bought a ______". But let someone mention one of the "accepted" brands, and the OP is told he is a fool, and should shut up and go away.
I'm not knocking Ruger, I have a couple and am quite happy with them. It just seems like a lot of hypocrisy. Especially when I have read posts saying " I have xx,xxx rounds through my -----, you should have spent more, and not gotten a _______, and you wouldn't be having this problem"!
A lot of other gun companies have a written warranty. Ruger does not because they have a staff of lawyers that tell them not to, same as the bill boards written on the sides of their guns!

pdftextfilescommanualsFIREARMSruger_gp100.png
 
Since Smith has a warranty, I expect my next purchases will be Smith
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S&W warranty states:

"We will repair any defect in material or workmanship without charge to the original purchaser for as long as you own the handgun"

Would S&W consider a gun with 37,500 rounds to have a defect in material or workmanship, or would they consider it normal wear and tear? If there was a defect from the begining should that not be brought to the companies attention at that point?
 
If a Hi-Point or a Taurus had 50K rounds and malfunctioned and the company refused to replace the firearm, I can't imagine too many people coming to the defense of either of those companies.

But if you impune Ruger in any way - look out !

"Your expectations are out of wack, you're asking too much, your story sounds fishy... you should be happy with what they offered..."
 
If Ruger says they won't repair it, and they're offering you their "at cost" replacement option.... That means they consider the GP to be unsafe.

Take them up on the offer.
Or...
Have them send it back to you, so you can have your own 'smith fix it up.

Your choice.
Don't get angry at Ruger, though. If they won't fix it, they consider it unsafe. (And there was a REASON you were willing to shell out $78 to ship it, while knowing they might not fix it; wasn't there... ;))
 
So I did a quick check and if you shot 25000 rounds that would cost $9000:rolleyes:
Really, if you shoot a gun to the point that it is unsafe to fix why should they fix it?
They don't have a warranty, I find it hard to believe that you have shot $9000 or $18000 worth of ammo through a gun and are complaining about get a new one at cost. I don't care who the manufacture is! It seems to be beyond repair, kind of like your complaining.
 
I always broke my toys after Christmas right away. Then, I bought a Ruger.

So much for the promise Ruger will fix their firearms
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Are you trying to deface the name of Ruger?

I'm speechless. What the heck did Ruger promise you after 150,000 rounds, or 10,000 rounds, or maybe 25-50k?

Like I said, I'm speechless.:mad:

I don't take offense except your ignorant statements! But hey, I don't love Ruger either, but I would not come on the "Internet" and try to deface a reputable (Not just USA) gun company.
 
It goes down as living proof that no matter how great a company treats their customers, you'll never EVER satisfy them all. Most others have already posted what I would say and this is where I leave it.

C0untZer0 said:
If a Hi-Point or a Taurus had 50K rounds and malfunctioned and the company refused to replace the firearm, I can't imagine too many people coming to the defense of either of those companies.
But if you impune Ruger in any way - look out !
"Your expectations are out of wack, you're asking too much, your story sounds fishy... you should be happy with what they offered..."
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Cheapshooter said:
Let me get this straight. If someone posts about a warranty problem wit Taurus, it "yeah, Taurus junk, poor service, you should have bought a ______". But let someone mention one of the "accepted" brands, and the OP is told he is a fool, and should shut up and go away.
I'm not knocking Ruger, I have a couple and am quite happy with them. It just seems like a lot of hypocrisy. Especially when I have read posts saying " I have xx,xxx rounds through my -----, you should have spent more, and not gotten a _______, and you wouldn't be having this problem"!
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And the only response I'm going to say is I'm sorry you don't see the key variables when it comes to knowing the difference in the companies and their products.

Now, back to the topic at hand...unfortunately....
 
This is an interesting thread. I kind of see both sides of the argument. On one hand, after shooting 25-50k rounds (again that is a huge variance, why can't we lock that down to a more precise number), I'd be thinking about putting the gun away as a souvenir and finding something new. Ruger's offer to sell you a new one at cost is much more than they're obligated to do, as they have no warranty. Additionally, you modified the gun, which would void any actual warranty if they had one. Most warranties also carry a condition of "ordinary use" which you arguably have exceeded. All in all, not a bad deal, you've gotten your money's worth out of the gun.

On the other hand, Ruger does have a reputation of standing behind their products no matter what. I would not be surprised to have read that they sent you the new gun for free. When buying a Ruger, its not crazy to go into it with the expectation that you will have a gun to shoot for the rest of your life without spending any more money, because Ruger will fix any problems that come up.

So like I said, I can see both sides of the argument. I think what it ultimately comes down to is a black and white look at the facts. You have a 10 year old gun that you have shot many, many times its worth in ammo, which you modified without Ruger, and they are offering you a new one for essentially for free when you look at it in context of what you got out of the last one. They aren't obligated to do ANYTHING. The fact that the gun hasn't been reliable for the last 10 years doesn't factor in unless you got Ruger involved before, otherwise that's on you. If you are really that bitter, take the new one and trade it on a Smith.

Personally I'd be surprised if you got 25k-50k through a modified Smith and then got the same offer from them when it started acting up.
 
I look at it like buying a car. After 10 years, do you expect the company to fix it to factory specs? Think not. Or buying a toaster and after 5 years the heat element breaks... Do you go back to K-Mart and ask for a new one .. for free? Nope (well, I wouldn't). Also sounds like the gun was used as a 'race' gun (used in speed contests). Revolvers, after all, are just a hunk of metal and do wear out. Either time to buy a new one, or have a gun smith replace the worn parts. Simple solution to me. Now if just out of the box, and I found a problem, I'd expect to get it fixed....
 
"Beyond economical repair" is the term that probably best describes your pistol.
You wore it out.

Ruger is going above and beyond the call of duty with the offer of a new pistol probably at or close to their cost. Not many companies in any industry will do that.
 
From the way you have described the gun, they may also view this as mostly deliberately self-inflicted by owner.
 
"I never expected they won't keep their promise to fix anything sent to them. "

Ruger never promised anybody any such thing.
The actual waranty has already been posted.

My guess as a Ruger owner since 1972 is that they might replace a gun for free if they determine that it failed due a manufacturing defect, but not if the gun is simply worn out.

John
 
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