S&W Issues Recall for Walther PPK/PPKs Models
- Thread starter FrankZappa
- Start date
Anyone have news about springs?
S&W will not respond to any request of mine for info anymore, the latest being the situation revolving around springs.
I have tried to be conservative with "bothering" them for info, but at the same time it astounds me that they will not post any general update on their website, which would help calm their customer base as well as ease the number of e-mail inquiries to them (assuming the information they give is truthful).
I have talked about the situation privately to a couple other PPK owners I know, plus mentioned the recall woes to other gun owner friends of mine, and they all feel like not dealing with S&W ever. Delays like this could be accepted to a point, but when S&W outright lies to people, then they get no sympathy.
I will keep my PPK when I get it back, but I'd think long and hard before dealing with S&W in the future.
S&W will not respond to any request of mine for info anymore, the latest being the situation revolving around springs.
I have tried to be conservative with "bothering" them for info, but at the same time it astounds me that they will not post any general update on their website, which would help calm their customer base as well as ease the number of e-mail inquiries to them (assuming the information they give is truthful).
I have talked about the situation privately to a couple other PPK owners I know, plus mentioned the recall woes to other gun owner friends of mine, and they all feel like not dealing with S&W ever. Delays like this could be accepted to a point, but when S&W outright lies to people, then they get no sympathy.
I will keep my PPK when I get it back, but I'd think long and hard before dealing with S&W in the future.
It says: "Customer Complaint: Decocking Lever Advisory
Repaired: Polish Ramp of BBL.
Repaired: Repair Decock Lever Sys."
No Date of repair work given. Does have my name, and order number. Keep this, because the "advisory" is the recall.
I agree with the recent comments. Why the heck they can't make an announcement, or provide a news release, or web site comment, or anything, on this new development is beyond me. This whole saga has been a long, tiring road.
I really hope everyone who is as fed up with their constant lies as I am, will follow up and write them to let them know our feelings and that they will never get our business again. I told them that I was going to get rid of it when it gets back as well as sell another S&W pistol I have and NEVER purchase anything associated with them again and was going to inform everyone I know about their crappy service and lies.
I have someone who has beeen waiting to buy this ppk if it ever gets returned but I wouldn't blame them for backing out now. Maybe the only thing that will ge their attention is losing a bunch of businees and dollars!
I have someone who has beeen waiting to buy this ppk if it ever gets returned but I wouldn't blame them for backing out now. Maybe the only thing that will ge their attention is losing a bunch of businees and dollars!
TLeo, I appreciate your feelings, but I don't think S/W cares. First, they are in a seller's market right now. Earnings are up, and guns are flying off the shelves. Second, I think the whole Walther division is a red-headed stepchild of S/W. They are probably sorry they picked this up, and would sell it if the offer was right. Even the Walther website is only "kinda" linked to S/W. Third, we consumers don't carry a long grudge (usually.) If things get rough for them, they'll pay for "Great new gun from S/W" stories in the mags we all read, and we'll come running. And they know it.
Maybe, after all the dust settles down in the current market, and the manufacturers slow down enough to look around, and look ahead, one of the "Class B" companies, looking to increase their appeal and prestige, will pick up Walther.
Maybe, after all the dust settles down in the current market, and the manufacturers slow down enough to look around, and look ahead, one of the "Class B" companies, looking to increase their appeal and prestige, will pick up Walther.
3StrikesNC
New member
S&W (Shutup & Wait)
Anybody have their PPKS received by Smith on or AFTER April 7th and have it back???
I wrote them about the feed problems I had, maybe that's why the delay? or could be because it's a .32 ACP?
This sucks.
I got mine at Christmas, '08.
Smith will soon have posession of my gun longer than I
BTW, I wrote them a few weeks ago, got a standard DBU email a week later.
Anybody have their PPKS received by Smith on or AFTER April 7th and have it back???
I wrote them about the feed problems I had, maybe that's why the delay? or could be because it's a .32 ACP?
This sucks.
I got mine at Christmas, '08.
Smith will soon have posession of my gun longer than I
BTW, I wrote them a few weeks ago, got a standard DBU email a week later.
I had actually asked for some additional work to mine (SW received 4/7). Twice (in about 800 rounds) my ppk/s got stuck in a strange half-cock position and I wrote about it in my letter accompanying the recall. They replaced all sorts of hardware under the hammer and extending toward the trigger.
I used to have a slide lock/ejector (whatever you call that little metal piece on the left side that holds open the slide after the last round) that would pop our easily when cleaning and was a pain to reinstall. They gave me a new one that doesn't want to pop out. So I'm pretty happy with everything they did (except the double tap mark - see previous message, and it goes without saying that the lack of communication and length of time were awful). I took it to the range and put 150 through it and not a single problem.
I used to have a slide lock/ejector (whatever you call that little metal piece on the left side that holds open the slide after the last round) that would pop our easily when cleaning and was a pain to reinstall. They gave me a new one that doesn't want to pop out. So I'm pretty happy with everything they did (except the double tap mark - see previous message, and it goes without saying that the lack of communication and length of time were awful). I took it to the range and put 150 through it and not a single problem.
3StrikesNC
New member
Bignz;
Thanks, encouraging words. Is yours a .32 ACP or .380?
As I wrote, I hope it's taking this long because they're addressing the feed jams that I continously put up with.
But it's still Shutup & Wait ...., (3) months and nothing but a DBU form (email) letter response a week later.
Thanks, encouraging words. Is yours a .32 ACP or .380?
As I wrote, I hope it's taking this long because they're addressing the feed jams that I continously put up with.
But it's still Shutup & Wait ....
, (3) months and nothing but a DBU form (email) letter response a week later.
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3StrikesNC
New member
Shutup & Wait
Still don't have my Walther back. "Soucey" signed for mine on April 7, 2009. It was brand new waiting for an owner on the shelf late on 2008. Smith has now had it in their posession for over three months, almost longer than I have at this point.
Believe me, I will not forget this ! No customer contact, "canned" responses that take a week or more to receive. Just very poor customer contact, in fact, it's not even customer service.
Yes, I am upset. So much so that I'm sorry to say I own five of their firearms, all purchased since the Clinton years. I thought they were a different company. Guess not.
Still don't have my Walther back. "Soucey" signed for mine on April 7, 2009. It was brand new waiting for an owner on the shelf late on 2008. Smith has now had it in their posession for over three months, almost longer than I have at this point.
Believe me, I will not forget this ! No customer contact, "canned" responses that take a week or more to receive. Just very poor customer contact, in fact, it's not even customer service.
Yes, I am upset. So much so that I'm sorry to say I own five of their firearms, all purchased since the Clinton years. I thought they were a different company. Guess not.
3strikesNC, I know exactly what you mean. Mine was received march 30 and still nothing. I only had mine a couple weeks before sending it in. I wont forget the crappy service either and let them know how I felt. At this point I don't care if I ever get it back,,I'll never own a S&W product again!
Update from another board
Here is a post from another board re the PPK:
"...this is the response I got from them Friday July 10 via email...
'We are taking care of the recall repairs and shipping an average of 300 firearms per day, the PPK model requires an additional part that the PPK/S model does not, the original time quote was missed due to us not having the part. After we received the part we completed the level test to prove the repair will work and we are beginning the repairs on the PPK this week. We are told by the Walther repair group they will have everything in house completed within six weeks.' "
Here is a post from another board re the PPK:
"...this is the response I got from them Friday July 10 via email...
'We are taking care of the recall repairs and shipping an average of 300 firearms per day, the PPK model requires an additional part that the PPK/S model does not, the original time quote was missed due to us not having the part. After we received the part we completed the level test to prove the repair will work and we are beginning the repairs on the PPK this week. We are told by the Walther repair group they will have everything in house completed within six weeks.' "
S&W recall
I'm in Smith&Wesson's corner on this one. They started receiving the returned Walthers on or about March 30th. From then to today, excluding weekends is 77 work days. The recall affected 92000 pistols, and if they got them all back for repair, the repair rate would be be several hundred. The PPK/s models are being repaired and returned, and the PPK models are starting the way back home. I got burned on a Ruger SR9, an LCP, and now it looks like my LCR models may have issues with flame cutting of the frame.
That's three strikes for me.
I'm in Smith&Wesson's corner on this one. They started receiving the returned Walthers on or about March 30th. From then to today, excluding weekends is 77 work days. The recall affected 92000 pistols, and if they got them all back for repair, the repair rate would be be several hundred. The PPK/s models are being repaired and returned, and the PPK models are starting the way back home. I got burned on a Ruger SR9, an LCP, and now it looks like my LCR models may have issues with flame cutting of the frame.
That's three strikes for me.
hhb, I would probably agree with you except that S&W continually lied and misled us. Yes-- they had large numbers to work on but had they been upfront and honest about the ppk from the very start I would be more patient and understanding, but instead, they chose to purposely and constantly give misleading and false estimates from the very start. I would have also waited to send mine in when the rush calmed down instead of at the very first. Now, I see (bronson, I think) folks getting theirs back that were received more than a week after mine so that's another indication they are handling the whole thing poorly. I'm happy for him that he got it back but doesn't make sense to not have mine back ahead of his. They are not doing them in any order apparently. I have someone willing to buy it if it ever gets back and I also have another S&W for sale if anybody is interested.
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My ppk/s came back today. 12 weeks excatly, 4/22-7/15. shipped to me via Fed Ex. It was very dirty and needed a good cleaning before going to the range. I shot 50 rounds of hornady critical defense. The only issue was a light primer strike on the first round in mag #3. That has never happened before. I hope this helps others who are still waiting get a better idea of their timeline.
Bill
Bill