S&W Issues Recall for Walther PPK/PPKs Models

I believe the S&W lawyers advised them to get every PPK & PPK/S that they can out of circulation, pronto. The customer moans and groans could be dealt with by Shutup & Wait. Afterall, it's much cheaper than lawsuits.

And yes, I personally am still ticked off. Soucey signed for my PPK/S on April 7th. I STILL DO NOT HAVE IT BACK !!!! I STILL DO NOT KNOW IF IT HAS BEEN REPAIRED!!! I STILL DO NOT KNOW WHERE THE DEVIL MY GUN IS !!! AS FAR AS I KNOW, IT COULD BE LOST IN THEIR WAREHOUSE OR RETURN UPS SHIPPING !!!

So I called Shutup & Wait this past Monday. You want to hear their lack of professional customer service ??? Here's the conversation;

- "Hi, my name is ------, and I sent my Walther PPK/S in for the recall and you guys signed for it on April 7th. Can you tell me why it has not been returned to me yet?"

- "Sure, do you have your serial number?"

- "Yes, it's -------."

- "Well yes, I see here that it was received on the 7th. It's really unusal that you don't have your gun yet, why don't you wait until the end of this week and if you don't have it by then, call us back next week and we'll expedite it for you".

- "But :eek: ...., can you track it for me and tell me if it has been shipped , or even repaired yet."

- "Just give us a call next week, but you should have it by the end of this week."

:mad::mad::mad:

So, I was dumbfounded :confused:. I've never experienced such a lack of caring about a customer, especially on a supposedly "premium $" product.

So I guess I should just Shutup & Wait and thank the great S&W gods that I have the opportunity to own one of their products.

Unless they've done something really "special" to my pistol, S&W willl never see any more of my $. PERIOD. I should have continued my boycott of their back-door, Clinton friendly company. I thought they changed. Yeah, I got sucker punched.
 
TLEO, I suspect you are right. Truth is I had been relentless with my calling for updates , emails and calling them out on their attempts at deception so perhaps I was added to the squeaky wheel list. In fact ,one e mail reply said they could not give any priority in it's return which was odd because and none was asked for. Just honesty. I do hope yours is returned quickly.
 
TLEO, I read back posts, looks like our guns arrived on the same date. Mine left UPS 3/26 and was signed for 3/30 so perhaps yours isn't far behind.
 
S&W

S&W didn't lie to me, I didn't call them. After seeing the number of handguns in the recall, I bit my tongue, and settled in for the long haul. My only hope was that it was back home before we left for vacation this summer, and got shipped back to Maine because it couldn't be delivered.
 
Bronson5. glad you got yours back. Must have been thinking about someone else who sent it in after me. hhb I wasn't concerned about the wait at first but I started seeing and hearing condradicting statements and info from S&W so after almost two months that is when I emailed them. I was told 2-4 weeks left to go....fine, no problem... Then I began hearing about this new part they had to either buy or make so I emailed just for clarification and was told they had the part and started on the ppk line and mine was 1- 3 weeks out. Then I got more info that they did not have the part and had to make it, so that is when I called and asked for the true facts and they admitted they never had the part from the very beginning yet were telling some others as well as me earlier that they had it and were doing the ppk. I don't think I was being over anxious or a pest to them as I only emailed twice and called once after all the different stories. Fact is they lied to me at every step of the way and if they had just told the truth at the start I would not have been upset. That is not the type of company I will ever do business with again.I guess everybody has different points where they finally say enough is enough and I've reached mine with them.
 
Well, it was worth it only because I had someone with lots of patience still wanting to buy it and payment is on the way. I went out and got a Sig 232 that I like much better, fits my hand better, shoots well and seems to me a better quality gun. As already mentioned, their service has totally turned me against S&W and I've talked with others here locally that feel the same way about them in general because of problems they had in the past with the company.
 
Look at the bright side fella's it could be worse, my father sent his Colt in for the recall last monday 7/14 and didn't get it back until yesterday, which was 7/17.
 
Latest e-mail from S&W

(Update: received form letter from S&W om July 23...see attached)

Here is the latest update from S&W ... seems to fit the recent evidence regarding the PPKs being returned. I haven't received mine yet...it was delivered to S&W on March 31 (and made it to the repair area on April 6 per the message below):




"We just started sending out the PPK guns on Monday July 13th. There was a long delay in beginning the repairs due to 1 part that we were awaiting on from our outside vendor.

We are currently repairing approximately 500 guns per day. It looks like we received your gun on 4/6. As of today we have started to send out the early April PPK's so your gun should be shipped out within the next week and a half. It will be shipped back to you by Fed-Ex.

I do apologize for any inconvenience this has caused."
 

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Got a FedEx door tag on my door today, will be going by the FedEx place in a few hours to see what it is. May be something else, but I will post up later on this evening.
 
Shutup & Wait,...... AGAIN

Well, it's been a freakin nightmare that apparently is not going to end soon....

Received my pistol yesterday, via FedEx. (they had it since 4/7/09)

Took it to the Range today.

Tried (5), yes FIVE times, to shoot a fully loaded clip. It jammed at least once on each of the FIVE loaded clips. Tried both Aquilla and AE (Win) ammo.

I had written to Shutup & Wait about jamming when I sent it in for the recall. They attached a letter saying they polished the feed ramp. Sounds like BS to me, cause it is SIGNIFICANTLY WORSE than when I sent it.

Their Customer Service SUCKS, SUCKS, SUCKS. I cannot believe I own such an expensive piece of junk that I am scared now to carry because if I need it, it may, or may not, function.

BTW, I got the gun on Dec. '08.
 
I finally received my PPK back this morning. I sent mine in on March 23rd. So, 4 months total out of my possession. The feed ramp has been polished according to the paper but it has a rather deep channel cut into it now, almost like it was polished with a triangular shaped file or something. It worked fine before so I'm not 100% crazy about polishing the feedramp if it didn't need it. Ah well, I'll take it to the range tomorrow and see if it still runs as well as it did before I sent it in.
 
It's been my experience that a FULLY loaded magazine will fail to feed. I load the full 7, but then slide one into the chamber, leaving 6 in the mag. That has worked fine. It's always been like this.
 
Jacobie - Does it rattle when the mag. is out? I have one magazine that makes the gun rattle but the others don't.
3stks - Did you clean the gun before going to the range? Mime was full of grime. So bad that it sounded like sandpaper when I pushed the first mag. in.
 
Smith sent a shipping label. Promised to fix or replace it. We'll see.

Mine is 8 + 1. That's what I bought. That's what I paid for. That's all I expect.

My Colt & Llama work fine, always have.
 
Just dropped by this topic. Marty is that just some problem with the ppks and ppk not working with a full mag + 1 chambered?
I have always carried full mags plus one chambered in all my semi auto pistols with no problem. Carried beretta 92 and 96 and glock 21 for duty and glock 30, beretta 85, springfield EMP and now sig p232 for cc and never had a problem with functioning that way.
Well anyway...my ppk is on it's way to someone else now. Good riddance.
 
I've heard of a fully-loaded mag causing problems in general, but in my ppk/s, it's definately true. My Beretta never had that problem. It has to do with the force of the compressed spring, and the first round to load from the mag into the chamber.
 
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