I had pretty bad experience from S&W myself.
In late October I purchased a PC1911 bobtail, I've owned many S&W's but this was my first PC model.
After getting it home, cleaning it and then taking it out to the range to shoot it for the first time I noticed there was a fit and finish problem.
Both the slide release lever and the thumb safety lever were severely gouging the black frame all the way to the bright metal frame underneath the finish. It appeared the underneath of these levers had burr's on them, so much for their top of the line models fit and finish.
Contacted S&W the first week of November this year explaining the issue, was then told that this was normal wear. After arguing about that and the lack of this "normal wear" on any of my other two toned 1911's via several emails I sent them pictures of what I was talking about.
I was then told I could send the pistol back to them and provided a shipping label and directions.
I shipped the pistol, they never advised me that they received the pistol when it arrived.
A week later they still hadn't advised me that they received it, I then contacted them and asked for a status update, got an email back that they received it.
Two weeks after that I still hadn't heard anything from S&W, nothing as to their findings, their plans to fix any findings, nor their estimate on the amount of time it would take to rectify the issues.
Contacted them again, only to be told that the pistol was sent to shipping that day and should be shipping back to me, they could not answer what was found to be the problem nor what was done to correct it.
5 days later I'd still received no notice that the pistol had shipped having been told that the pistol was in their shipping department five days earlier I was fed up.
I'd owned the pistol for about 5 weeks and it had been in S&W's possession for 4 of the 5 weeks, I finally emailed them back and asked if they could just refund the purchase price under their "satisfaction guaranteed" policy since their lack of communication was astoundingly terrible....and continued to be terrible and the fit and finish on their top end pistol was not acceptable and unclear if it was ever going to be fixed.
Amazingly the pistol shipped out that day.
When I finally got it back I looked over the pistol.
It came back with an extra Wilson 47d magazine.
The gouges underneath the thumb safety area were completely refinished, and looked good you could not tell that they had been there. (Had been visible when the safety was on)
The worst gouge, which was underneath the slide release, visible when the slide was locked back, still looked terrible. It looked like someone basically colored it in with a Sharpy, the gouge was still there, the coloring used to color it in didnt exactly match the test of the frame, it dos not look good, this is on their high end pistol series....?
So in summary,
1) I had to argue for days via email to get them to look at it
2) upon receiving it, their communication of all aspects was non existent/terrible
3) their actual fix was half assed
4) all of this on a Perfomance Center gun that's supposed to represent their top end
No, I'm not real impressed either....