psychohellbilly666
New member
Just thought I'd share a customer service experience with S&W.
Bought a new m&p shield on 12-1-14. Brand new. When I got it home I disassembled it like I do with all my guns. When I took it apart the guide rod spring came off the rod. Called for warranty service. Guy was polite but it appears s&w doesn't keep them on hand. Lol. So it will be 2 weeks now before I can carry or shoot my gun. 2 weeks for them to send one out. Outrageous. So I politely asked if they'd send out a spare mag to make up for it. Nope. They don't do that he said. He will send a second guide rid out though. ***.
I've had several dealings with other companies for warranty service or recalls. And I can say Sig, Ruger, Springfield and even Hi Point all go out of their way to make the customers feel special. Unfortunately I don't feel S&W does.
Will not be a return customer for s&w.
Bought a new m&p shield on 12-1-14. Brand new. When I got it home I disassembled it like I do with all my guns. When I took it apart the guide rod spring came off the rod. Called for warranty service. Guy was polite but it appears s&w doesn't keep them on hand. Lol. So it will be 2 weeks now before I can carry or shoot my gun. 2 weeks for them to send one out. Outrageous. So I politely asked if they'd send out a spare mag to make up for it. Nope. They don't do that he said. He will send a second guide rid out though. ***.
I've had several dealings with other companies for warranty service or recalls. And I can say Sig, Ruger, Springfield and even Hi Point all go out of their way to make the customers feel special. Unfortunately I don't feel S&W does.
Will not be a return customer for s&w.