Dan Wesson wanted me to pay the shipping cost to send it back to them. Theres no way in hell thats going to happen on a brand new pistol.
Two things:
So here's how shipping a gun back to the manufacturer often works.
For every genuine warranty problem with a gun, there are a bunch of new gun owners who screwed something up themselves, had trouble with Uncle Bob's "special" reloads, are worried about a non-issue or are in possession of a perfectly good gun but think there's a problem for some unknown reason.
It is common for a manufacturer to require the owner to pay shipping back to them if there's any question about the circumstances for two reasons:
1. It weeds out a lot of the worrywarts who don't really have an issue but just want the factory to look at the gun again if they can get them to do it for free.
2. It prevents the company from having to pay shipping costs on the 20 guns out of 21 that are in perfect working order that are shipped to them for no good reason.
HOWEVER, if the gun does, in fact, have a warranty issue, the company will reimburse the shipping costs upon request. If the problem is not a warranty issue, well then they haven't wasted the money paying to ship a perfectly good gun back to them. That keeps costs down which ultimately is a good thing for everyone.
If it's obvious that it's a warranty issue--e.g. slide cracked in two parts while cycling the empty gun before having ever fired it--then they will pay shipping because there's no question that there's a warranty problem.
... the malfunctioning pistol is brand new...
Playing the devil's advocate here... The gun worked when it was brand new. It only stopped working after 8 rounds (
of as yet unidentified ammunition) had been fired through it. In addition, the gun had been disassembled and reassembled by the user prior to the failure.