I am TOTALLY AGAINST brand bashing. I am TOTALLY AGAINST airing dirty laundry regarding a single, non-recurring issue. I am TOTALLY AGAINST having dog piles on top of a complaint.
Toyota lost maybe half a billion dollars over the course of a few years regarding design flaws, and while some of the complaints were valid, and were addressed and fixed, a large number of those complaints were proven by the company to be OUTRIGHT LIES.
Have the many people who filed false reports, such as the guy who ran his prius down the highway at 100 mph been sued for damages? No, they haven't been.
Toyota shareholders took the entire beating because the liars caused further snowballing of legitimate concerns. hundreds of thousands of people lost money because of people who lied to the press, and because the press did what it does best. They grabbed a stick, yanked open the dooor to the outhouse, and stirred the turds until the stink could be smelled from anywhere on the planet.
Design flaws will exist, process flaws will exist, material, manufacturing, and even sales and customer service problems will exist. It is to be expected. When something goes wrong, IMO, it is the duty of any consumer to just go through the normal process of redress, and unless there is a serious, systematic problem, it doesn't need to be flung into the public forum.
I once read a deeply involved and rabidly written letter of complaint about a ruger O/U shotgun; the owner had determined that the thing was regulated badly. The lower barrel shot a few inches to the left. He had sent it back several times, and was furious that it still shot off to the left. he was really tired of having to hold 6-8 inches to the left.
How does one take a stackbarrel shotgun with no sights, fire a round of whatever brand ammo, and determine that the absolute dead center of the two resulting groups are 8 inches apart at bird hunting distances?
You cannot regulate two barrels to hit the same point of impact with any more than a few selected loads. a $100K Heym or H&H will be regulated, and you can't even shoot different loads. Regulation of double rifles is actually considered to be within acceptable limits if you have less than a 6" gap or so at 50-100 yards, I understand.
But, the magazine gave this moron a mouthpiece. the editor of the magazine even dogpiled, lambasting Ruger for selling a defective product and for refusing to make it shoot right for the guy. He should have done the responsible thing, which would have been to tell the guy that he was out of line with his expectations.
We all demand that suppliers of consumer products bend over and kiss our butts, and when it doesn't happen, the gloves come off, and the unhappy consumer comes out swinging and shrieking like a baboon with his testes in a rat trap.