New Remington 870 - another failure to extract story

Like many other things in life you never hear the positive experiences
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This isn't true about the 870. All you hear about (until recently) is how great the 870 is...it's the KING of pump shotguns, etc, etc, etc. And you know what? It was the KING of pump shotguns (and still is according to overall sales) but now the quality is slipping...there is NO QUESTION that this is true. Granted, cosmetic imperfections are not all that serious...but a failure to extract/eject can get you killed...period.
 
I have never been much of a fan of Reminton guns made after WWII, however I have to admit the 870 USED to be a good product. According to all I have read this is quickly becoming a thing of the past. In our trapclub a member has an 870 express and he also has to pound the buttstock on the ground to get it to eject. This is a situation running rampant in the gun industry in the last decade or so. Seems the internet forums abound with customers sending guns back for warrenty. No manufactor seems to be exempt. This is not only a gun industry problem. So I ask everyone here, did you do give 110% in YOUR job today?
 
And, yes, you always have the option of returning the gun to the manufacturer for warranty repair and that's good. But it's not the kind of thing anyone really wants to resort to. Guns that fail to work properly out of the box will always leave a bad taste in my mouth toward the manufacturer.
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Change "gun" to "car" or "athletic shoe", "computer", "lawn mower", etc. - seems to be the norm in order to acquiesce to the consumer demand for the lowest price. Too many folks today have no knowledge about well-made things - everything is built with designed obsolescence and a throw-away mentality. Everything is considered "disposable" and that mentality has carried over, IMO and unfortunately, to the gun industry.

Middle-grade guns are getting fewer and fewer it seems. Soon you will have a choice of junk that needs fixing and those high-grade guns that many here cannot afford.

The consumer CAN institute change with the manufacturers, but you cannot expect top-dollar work for bottom-dollar pricing, especially from US makers
 
Too many folks today have no knowledge about well-made things - everything is built with designed obsolescence and a throw-away mentality. Everything is considered "disposable" and that mentality has carried over, IMO and unfortunately, to the gun industry.
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I completely agree! It's too bad that a lot of people don't appreciate quality. There are a couple of things we can do:

1. Call Remington's customer service and voice your displeasure.

and, more importantly...

2. Don't buy it...and encourage others to not buy it until they improve their quality.

In other words, vote with your dollars!!
 
I completely agree with #34 as well, but it doesn't take away from the frustration that people feel when they buy a gun that doesn't work smoothly. Just sayin'!! ;)
 
While I agree this is Remingtons fault and they should fix the issues. Like you said they can see a ton of complaints online. However, the consumer also see's these complaints and yet they continue to keep purchasing the Remingtons then they complain. If it was 5 years ago when people were just seeing this problem that's one thing. By now it's a well established issue and I think if the customer purchases one they are partially to blame also as they should have been well aware of what they were getting into. I don't get why people continue to purchase Remingtons. They aren't going to care as long as their sales don't slow down.
 
Just as an FYI. Bold type is mine.-

Important differences between Remington 870 Police and 870 Express shotguns
The 870 Express has been an important part of Remington’s offering to the sporting market. It
was designed to meet a price point in the commercial market while still providing classic 870
functionality. All of Remington’s 870’s have interchangeable parts, even if they have cosmetic
differences. It is also important to note that many manufacturers use the 870 Express platform
for their Police / Combat models. Without exception, every manufacturer who utilizes our 870
platform serves to upgrade their system to a more efficient, street worthy platform.
While the 870 Express is still an 870, the best pump shotgun on the market, there are some very
important cosmetic and functional differences between it and the 870 Police. To our customers
in Law Enforcement, Military, Corrections, and Security, whose lives depend upon the unfailing
performance of Remington shotguns, the Police modifications are of paramount importance.
Synopses of the variances are provided below.
• 870 Police shotguns go thru a special 23 station check list – ranging from visual
inspection, functional testing, test firing, and final inspection.
• All Police shotguns are assembled in a “special build area” at the plant in Ilion, NY.
This section is secured and serves only to build LE and Military shotguns, with the
same factory personnel working at that assignment each shift.
• All parts that enter the “special build area” are visually inspected by hand to ensure
top quality and functionality.
• Due to heavy recoil in buck and slug loads, all 870 Police guns have a longer
magazine spring which ensures positive feed and function.
• A heavier sear spring is used to generate a reliable, positive trigger pull between 5
and 8 lbs.
• A heavier carrier dog spring is used to ensure when the carrier elevates the shell, it
will be held there until the bolt can push it into the chamber. This ensures positive
feeding when using heavier payload rounds.
• Police shotguns do not have an ISS (Integrated Safety System) which is a locking
mechanism on the safety of commercial shotguns. This type of locking mechanism
can cause delay to an officer who needs the weapon but does not have the
appropriate key. LE shotguns have the standard, proven, cross bolt safety.
• The fore-end on the Express model is longer and not compatible with many police
shotgun vehicle racks.
• The Police shotguns utilize the heavy duty SPEEDFEED Stocks and Fore-ends.
• The Express model will not allow for the addition of an extension tube without
physical modification to the tube and barrel, which can nullify the warranty.
• The Express model has a BEAD BLAST BLUE finish while the Police models utilize
either High Luster bluing or Parkerization.
• The Express model utilizes a synthetic trigger housing while the Police models use a
compressed metal housing.
• The Police shotgun barrel is locked down with a “ball detent” system in conjunction
with the magazine cap vs. a lesser grade “synthetic magazine spring retainer” lock
down as used on the Express system.
• The receivers used in Police guns are “vibra honed” to smooth out rough finishes
and remove burrs before parkerization or bluing.
• Police shotguns use machined ejectors and extractors, as opposed to powdered metal
cast which are utilized on the Express models.
http://www.remingtonmilitary.com/articles/870ExpvsPol6-30-05.pdf
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I've got an old 21"870 Express Special Purpose that only took a bit of tuning of the carrier to get it utterly smooth & reliable. I have carried it as a patrol shotgun with complete confidence. FWIW, I have all the 'upgrade parts' in stock, if it ever needs them.
 
By now it's a well established issue and I think if the customer purchases one they are partially to blame also as they should have been well aware of what they were getting into. I don't get why people continue to purchase Remingtons.
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Well, I can say with about 99% certainty that I will never buy an 870 again!!

I'm a Benelli man now...YMMV.
 
I don't get why people continue to purchase Remingtons. They aren't going to care as long as their sales don't slow down
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If you have no knowledge there are issues - as dictated by sales - then why do anything differently? Just like cars, computers or anything else - sometimes they feel it is cheaper to just fix issues after under a warranty than engineer it in the beginning where it costs more - kinda like a rebate coupon - they know most won't bother.......
 
If you have no knowledge there are issues - as dictated by sales - then why do anything differently?
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This is why the internet is a good thing...although there is a lot of misinformation and exaggerated claims (due to frustration), it does at least get the word out that there may be an issue. So, maybe those sales will finally slow down and Remington will improve their quality.
 
I think more of these have this issue than people think they do. Most just don't send it in for warranty repair. I know 3 guys that have had newer 870 Expresses and 2 have had this issue. I don't know anyone that has sent their gun into Remington for warranty repair. Every time you call they tell you how it will take some super long time for you to get it back. Most people don't want to deal with this which is why Remington probably doesn't get a ton of them in for repair. People I personally know have either just sold the guns or gotten a local gunsmith to repair the problem.
 
although there is a lot of misinformation and exaggerated claims (due to frustration), it does at least get the word out that there may be an issue.
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Did you say Maybe a issue? With all of the different shotguns on market, and there are many, the only post you ever see is someone having a problem with shells sticking in the chamber of an 870. The jury is not out, it's a fact and Remington needs to get their act together. Some 870s have a chamber problem and some don't..

It does happen in other shotguns but it's very rare.


GC
 
The 870 Zombies have a vested interest in pretending that there are no problems with current production 870 express. "The Emperor has clothes" but let's play pretend. Like someone said above, I'd feel bad for the guy who bought a new 870 express - not "into guns" - and want to protect his family and then it jams when he needs it most and then disaster.
 
The 870 Zombies have a vested interest in pretending that there are no problems with current production 870 express.
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This particular 870 zombie undoubtedly has handled, seen, serviced and shot more 870s in the past year than you will ever see if you live to be 110.

There is no overall QC problem with Remington, especially the 870...with the 710/770 caveat. In fact their QC has IMPROVED.


WildlooktootherthingstovalidateyourlifethanbashingremingtonAlaska TM
 
This particular 870 zombie undoubtedly has handled, seen, serviced and shot more 870s in the past year than you will ever see if you live to be 110.

There is no overall QC problem with Remington, especially the 870...with the 710/770 caveat. In fact their QC has IMPROVED.
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Are you saying you have never have serviced an 870 for shells sticking in the chamber?

I have sold 870s for 8 years and have had to polish quite a few 870 chambers for customers.

AI&P Tactical has a DIY video on how to polish an 870 chamber on his website, if anyone needs it. He recognizes it's a common problem.

J.D. McGuire, Owner
AI&P Tactical, LLC
www.aiptactical.com
Remington Factory Certified
Law Enforcement Armorer


GC
 
With all of the different shotguns on market, and there are many, the only post you ever see is someone having a problem with shells sticking in the chamber of an 870.
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Actually, I've seen more Mossbergs have this problem than I have 870's. In my circle of hunting friends and family there several 835's and 500's. 3 out of 4 of the 835's have this issue. Mine is the only one that hasn't done it at least once.

I did have one 870 barrel a couple years ago that was persnickety about ejecting Brenneke slug hulls. No other ammo but Brenneke. A good chamber scrub with a chucked brush took care of it.

It happens with other shotguns too, is my point I suppose........
 
There is no overall QC problem with Remington
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Wild,

Please explain this... If there is no overall QC problem at Remington.. How in the world did I buy two new Wingmasters, that did not function?? Not expresses, wingmasters!!! Then add my 700 CDL horror story to that equation.. What are the odds that one person buying 3 guns, each purchased three months apart would end up with three lemons???????? Without there being an overall QC problem?????
 
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