Do you applaud a company like Ruger for their recalls?
- Thread starter AZAK
- Start date
lee n. field
New member
The Maytag washer we had was a horse dropping. Constant problems that never got really fixed under warranty.
Applaud? It's the responsible thing to do.
The SR9 and LCP are both, for Ruger, completely new designs. I remember that the original P85 had some problems too. I'm guessing that when (and if) we finally see an SR40 or SR45, they'll have way less issues, based on their experience with the SR9.
I applaud them. There are far too many companies that have to be dragged kicking and screaming by governments and lawsuits to do a recall. It is refreshing to see a stand-up company like Ruger do the right thing and at an enormous expense to themselves.
If anyone has ever seen the kinds of profit margins that gun manufacturers have to survive, they would see that this recall not only eats away any profit from the sale of these guns, but that it puts them far into the red.
The fact that Ruger did these recalls voluntarily, and is even paying 2-way shipping, and is giving the customer a free magazine and hat puts Ruger in some rare company in the business world.
Anyone who thinks that every product made by manufacturers can and will be defect free is living in a dream world.
If anyone has ever seen the kinds of profit margins that gun manufacturers have to survive, they would see that this recall not only eats away any profit from the sale of these guns, but that it puts them far into the red.
The fact that Ruger did these recalls voluntarily, and is even paying 2-way shipping, and is giving the customer a free magazine and hat puts Ruger in some rare company in the business world.
Anyone who thinks that every product made by manufacturers can and will be defect free is living in a dream world.
Seems like more and more manufacturers,not just firearms makers, are relying more and more on the consumer to do their testing for them.
Or,on the other hand, they just can't justify long term testing because their computer aided designs say that this or that is going to work.
Recalling a faulty product is to be applauded though.
Or,on the other hand, they just can't justify long term testing because their computer aided designs say that this or that is going to work.
Recalling a faulty product is to be applauded though.
Any company, especially a firearms firm, that doesn't recall a faulty product is asking to be put out of business. Ruger is smart enough to know whatever it costs them in repair and shipping, they recoup in PR and future sales. Good for them, I say. BTW, I love my GP100 and know it to be a safe, solid weapon.
and they did a excellent job with the recall. 
fisherman66
New member
I would be very surprised if Ruger doesn't have liability insurance. The recall may have been a decision from the insurance company depending on their contract.
If you are having functional problems, Ruger is pretty good about making things work. If you are ****** about having to give up your gun for a week; you should try to be a stockholder of any company that is undergoing litigation.
TheNatureBoy
New member
No applause here. The company isn't doing any more than it should.
In the late sixty's and early seventies I worked as a machinist for company that make fasteners for Boeing aerospace. We didn't do recalls.......every product that went out the door was right the first time out!
No way in he!! would we be allowed to send products to Boeing aircraft to assemble a 747 where peoples lives could or would be in danger. If the little company I worked for, close to forty years ago could do it, I fail to see where Ruger cannot today.
* Especially with the improved machinery/processes available now?
No way in he!! would we be allowed to send products to Boeing aircraft to assemble a 747 where peoples lives could or would be in danger. If the little company I worked for, close to forty years ago could do it, I fail to see where Ruger cannot today.
* Especially with the improved machinery/processes available now?
2cooltoolz
New member
I held off on the LCP..waiting for the "Beta testers" to review it for me. 90% positive...I was ready to jump...if I found one in stock, which I never did. I wasn't checking daily or anything, but I do a 2 or 3 times a month gun circuit in my area to see what's out there. I've actually still never seen one in person (and I've seen Hendrix!!). Then the recall.
I won't buy one now for a year. Give this recall thing a chance to settle out, Kahr a chance to "beta" their P380, KelTec a chance to come out with something smaller, Colt a chance to revive the Mustang, Magnum Research a chance to prove their Micro Kevin, Seecamp a chance to get with the program (I bought an LWS32 for $425 new..albeit CNC..when used ones were still selling for $600 on Gunbroker;the .380 couldn't cost THAT much more to poduce!!)
OK...they are cheap...are the new ones (are there new ones?) post recall ready? Is there a serial number cutoff? If I buy a new one do I box it up and ship it off? Does anyone, anywhere really know these answers? Is mortal man even entitled to these answers...I think not.
I won't buy one now for a year. Give this recall thing a chance to settle out, Kahr a chance to "beta" their P380, KelTec a chance to come out with something smaller, Colt a chance to revive the Mustang, Magnum Research a chance to prove their Micro Kevin, Seecamp a chance to get with the program (I bought an LWS32 for $425 new..albeit CNC..when used ones were still selling for $600 on Gunbroker;the .380 couldn't cost THAT much more to poduce!!)
OK...they are cheap...are the new ones (are there new ones?) post recall ready? Is there a serial number cutoff? If I buy a new one do I box it up and ship it off? Does anyone, anywhere really know these answers? Is mortal man even entitled to these answers...I think not.
Shane Tuttle
Staff
Yeah, we've neeevvverrr evvverrr come across faulty fasteners that we were going to use on repairing our aircraft.
I've seen numerous faulty fasteners from several manufacturers including Fastenall, Cherry/Textron, etc. Nobody's perfect, especially when a company grows to become bigger than a mom-and-pop shop.
No aplause deserved. Ruger didn't have much of a choice in the matter. Either do the recall or face the possibility of lawsuits.
Ruger was too quick to get the LCP on the market to try to get some of Kel-Tec's customers. They let the buying public do the R&D for them.
However, from what I have heard and read, they are handling the recall very well and most people are happy. But here again, they didn't have much of a choice. They had to do the recall quickly and give some freebies to make up for the inconveinence to their customers, or take the chance of losing them for good.
I own a few Rugers but all of mine are older ones. I quit buying Rugers when they started writing the whole owners manual on the side of the gun.
Ruger was too quick to get the LCP on the market to try to get some of Kel-Tec's customers. They let the buying public do the R&D for them.
However, from what I have heard and read, they are handling the recall very well and most people are happy. But here again, they didn't have much of a choice. They had to do the recall quickly and give some freebies to make up for the inconveinence to their customers, or take the chance of losing them for good.
I own a few Rugers but all of mine are older ones. I quit buying Rugers when they started writing the whole owners manual on the side of the gun.
Let's be clear on the reason for the recalls. There is not some massive defect with these guns. Ruger received several reports of the SR9 and LCP going off when dropped on hard surfaces (who are these morons who are dropping their guns?). This discharge was difficult to recreate but Ruger did feel it was worth addressing and they have done so in a way to make it as easy as possible for the consumer.
What I'd like to know is how many reports of the same type have been sent to other makers that they just choose to ignore? Just because they didn't do a recall doesn't mean they don't have the same reported problem.
Remington released their new semi-auto .22, the 597, a few years ago and touted is a 10/22 killer. Problem was the magazines for it were junk and the guns quickly developed a reputation as jam-o-matics. You would think Remington could something as simple as a .22 magazine right. Instead of recalling the original plastic junk ones they just redesigned them in metal and quietly changed over. No admission of the problem. No attempt to make it right for all customers.
Taurus makes .357 revolvers with a titanium cylinder. I bought the Tracker model. It had to go back 3x because the magnum loads were flame cutting the face of the cylinder. I find it difficult to believe that it was a unique problem, especially when it ocurred the second and third time in less than 10 rounds of factory ammo. Similar problems were also reported with S&W's with titanium cylinders. Did Taurus issue a recall? Offer to swap the titanium cylinder for a stainless one plus throw in a couple of goodies for people's trouble? They wouldn't even pay return shipping.
I have a $500 Maytag dishwasher. Last year it was recalled. They didn't send a notice they just put it on their site. You had to look for it. It was recalled because they designed the inside door panel so the rinse agent reservoir was over some electric components and it would leak on them causing a fire! How long has Maytag been making dishwasher? Not a single one of their engineers thought this was a bad design idea? The recall offer was $100 (maybe it was $200) off a new Maytag dishwasher or they would send someone out to install an entirely redesigned inside panel. The process? First I had to spend an hour on the phone to get to their customer service person. They arranged to send the new panel to my house and then once I received it I had to call to make an appointment to have it replaced. Then I had to be home from work for an entire morning because they give a service time of "somewhere between 8 and 12". They came and installed the new panel. No compensation, not even a Maytag hat, was offered for all the BS I had to go through because of a design flaw that should have been obvious to anyone with a lick of common sense. How smart to you have to be to see that nothing good can come from putting a container of liquid above electrical controls?
Ruger has handled this recall exactly as I think a first rate company should and other companies should take notice. They are making it so it inconveniences the customer as little as possible and they are providing a magazine and hat to compensate the customer for their inconvenience. If anything this makes me feel better buying Ruger, knowing that if there is ever a flaw discovered in their product they will make it right and tell all purchasers of it. All companies should do this but in practice almost none of them do. Most are content to keep problems quite and only deal with them one at a time as individual customers discover them.
What I'd like to know is how many reports of the same type have been sent to other makers that they just choose to ignore? Just because they didn't do a recall doesn't mean they don't have the same reported problem.
Remington released their new semi-auto .22, the 597, a few years ago and touted is a 10/22 killer. Problem was the magazines for it were junk and the guns quickly developed a reputation as jam-o-matics. You would think Remington could something as simple as a .22 magazine right. Instead of recalling the original plastic junk ones they just redesigned them in metal and quietly changed over. No admission of the problem. No attempt to make it right for all customers.
Taurus makes .357 revolvers with a titanium cylinder. I bought the Tracker model. It had to go back 3x because the magnum loads were flame cutting the face of the cylinder. I find it difficult to believe that it was a unique problem, especially when it ocurred the second and third time in less than 10 rounds of factory ammo. Similar problems were also reported with S&W's with titanium cylinders. Did Taurus issue a recall? Offer to swap the titanium cylinder for a stainless one plus throw in a couple of goodies for people's trouble? They wouldn't even pay return shipping.
I have a $500 Maytag dishwasher. Last year it was recalled. They didn't send a notice they just put it on their site. You had to look for it. It was recalled because they designed the inside door panel so the rinse agent reservoir was over some electric components and it would leak on them causing a fire! How long has Maytag been making dishwasher? Not a single one of their engineers thought this was a bad design idea? The recall offer was $100 (maybe it was $200) off a new Maytag dishwasher or they would send someone out to install an entirely redesigned inside panel. The process? First I had to spend an hour on the phone to get to their customer service person. They arranged to send the new panel to my house and then once I received it I had to call to make an appointment to have it replaced. Then I had to be home from work for an entire morning because they give a service time of "somewhere between 8 and 12". They came and installed the new panel. No compensation, not even a Maytag hat, was offered for all the BS I had to go through because of a design flaw that should have been obvious to anyone with a lick of common sense. How smart to you have to be to see that nothing good can come from putting a container of liquid above electrical controls?
Ruger has handled this recall exactly as I think a first rate company should and other companies should take notice. They are making it so it inconveniences the customer as little as possible and they are providing a magazine and hat to compensate the customer for their inconvenience. If anything this makes me feel better buying Ruger, knowing that if there is ever a flaw discovered in their product they will make it right and tell all purchasers of it. All companies should do this but in practice almost none of them do. Most are content to keep problems quite and only deal with them one at a time as individual customers discover them.
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Chuckusaret
Moderator
Recalls are a slap in the customers face. Ruger sold the customers a POS. They sold us a gun that was suppose to shot, it did not shot properly when the trigger was pulled but it did when dropped. What other problems did the gun have that the customer is not aware of. It appears their present design, inspection, testing and quality control groups failed to do their jobs. The recall was one thing and one thing only, to protect their butts in the face of possible law suits. Two recalls in one year. I venture to say the CEO is on rocky ground with the stock holders. My new CC is NAA380 a little heavier than the others, but after 400 rounds, without any type of failure, it has proven itself to be reliable and safe.
luvsasmith
New member
Of course
There is nothing wrong (and everything right) when a company admits they have an issue with there product. It no doubt costs them some sales but at least they are taking responsibility for the product they design and manufacture and doing there best to ensure you receive the best product you can.
There is nothing wrong (and everything right) when a company admits they have an issue with there product. It no doubt costs them some sales but at least they are taking responsibility for the product they design and manufacture and doing there best to ensure you receive the best product you can.
Chuckusaret
Moderator
Here is another little past slap in the face from Bill Ruger:
Quote:
Originally Posted by Bill Ruger to Tom Brokaw
"No honest man needs more than 10 rounds in any gun." "I never meant for simple civilians to have my 20 or 30 round magazines or my folding stock." "I see nothing wrong with waiting periods."
Quote:
Originally Posted by Bill Ruger to Tom Brokaw
"No honest man needs more than 10 rounds in any gun." "I never meant for simple civilians to have my 20 or 30 round magazines or my folding stock." "I see nothing wrong with waiting periods."
allenomics
New member
Ruger's reputation is damaged. Just look at its stock price.
Yes. The recalls are in part designed to safeguard gun owners, but it's all about limiting liability.
Ruger doesn't even sell guns to people like us, but rather wholesalers (about 10 of them in the USA) who sell to gun dealers.
Ruger maintains at least two degrees of separation.
Yes. The recalls are in part designed to safeguard gun owners, but it's all about limiting liability.
Ruger doesn't even sell guns to people like us, but rather wholesalers (about 10 of them in the USA) who sell to gun dealers.
Ruger maintains at least two degrees of separation.
I just hope Ruger doesn't shut their doors or sell out.
-- Recently, the Company received a small number of reports from the field that its LCP pistols can discharge if dropped onto a hard surface. Although no injuries were reported, the Company recalled all LCP pistols in October 2008 to offer free safety upgrades. The estimated cost of this retrofit program of approximately $2.3 million was recorded in the third quarter of 2008 and had the impact of reducing earnings per share by $0.07 in the quarter. This safety upgrade program is expected to be in effect for several years.
-- Recently, the Company received a small number of reports from the field that its LCP pistols can discharge if dropped onto a hard surface. Although no injuries were reported, the Company recalled all LCP pistols in October 2008 to offer free safety upgrades. The estimated cost of this retrofit program of approximately $2.3 million was recorded in the third quarter of 2008 and had the impact of reducing earnings per share by $0.07 in the quarter. This safety upgrade program is expected to be in effect for several years.