Do you applaud a company like Ruger for their recalls?

A

AZAK

New member
Ruger has had a banner year for recalls with the SR9 and the LCP. Do you applaud the company for its customer service or do you mutter under your breath that they didn't get it right the first time?

And will this impact your perception of the quality of the companies future products?

Thanks and have a safe and Happy New Year!
 
I own two Rugers and love them. I hate the recalls. I do believe they are doing the right thing with the recalls so I applaud them.
 
Do you applaud a company like Ruger for their recalls?
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What's the option?
The best of the best companies screw up eventually. Even Maytag has had recalls. :eek: :D

Ruger handled the recall perfectly in that they not only offer quick turnaround for the work, but throw in the extra mag or hat or whatever, something totally not necessary and which cost the company quite a lot of money they didn't have to spend.

Even though I carry a Rohrbaugh R9S mostly now, I bought an LCP two days ago just to play around with it and see what all the fuss is about.
Nice little pocket piece at a good price (although I'm much less impressed with it than most other people with my having been carrying the R9S for a bit... no comparison).
 
Who likes a recall but it makes you feel like they are standing behind the product!!! Love both of my Rugers!
 
I like Rugers too... have a number of them

But you would think the folks who are getting paid, I presume big bucks, could get it right before they send them out....

If I was in charge somebodies would be standing in line at the unemployment office. It is a stupid way to insure quality control... just send the product out and the ones that break we'll fix or send them out and after a certain number break just send them all back and we'll modify them. I bet Bill Ruger is spinning in his grave over the SR9 and LPC thing... heck, them selling 20 round mags for the mini-14 probably only made him squirm a little compared to this.
 
I bet Bill Ruger is spinning in his grave over the SR9 and LPC thing.
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When Bill Ruger ran the company, Ruger didn't make the variety of guns they do now. It's a lot easier to control quality when you limit the number of models you produce.
 
I feel Ruger is a first rate gun manufacturer and handles their affairs great. I actually enjoyed the recall experience on my LCP.
Dave
 
I appreciate their honesty but at the same time would prefer they make a weapon which does not require a recall.

I would not outright avoid them because of the recalls, but I would think twice about buying. At the same time if they did not recall and left problems in the field I would not even consider them for my money.

An honest recall is the best solution to a bad situation.
 
I wish their quality control would have caught the problem before the guns went out, but mistakes happen. I'm sure not going to throw the first, I never screw up, rock. There is probably not a product, of any kind, that has not had some type of problem.
I have dealt with many companies, not firearm related, that have had problems, and I get soooooo tired of the "We have never heard of anyone having as problem like that before", or "We looked at your widget, and we can't duplicate the problem in the shop".
So when a company steps up to the plate, and says it is doing a recall to fix a problem, they have made a bunch of points with me. Yeah, it was a little inconvenient to do without the gun for a whole week, but I have other guns. They paid the shipping both ways, threw in a magazine, and a hat. Didn't cost me a penny, and I got a better gun than what I started out with. How much better can it get.
So, would I buy another Rugeer? Heck yes. One of the things I take into consideration is customer service. I would give them extra points because of the way they handled this problem.
 
Good thread AZAK. I still feel Ruger is a top notch "gun for the money". Don`t know of any manufacturing co. thats been in business as long as they(Ruger) have thats not had at least one recall on something. Seemingly,Ruger is taking care of recalls in the superb way thats made their co. what it is today. Time will tell if there`s a Q/C issue or just an oversight in a newer model production. At this point,I give them the benefit of the doubt. IMO- an unfortunate oversight. Happy Holidays to All!
 
They should be appauded for being aware of the lawsuits that would hit them if the defect results in death or injury. Better to fix it than be sued.
 
It seems the problems are occurring with the post Bill Ruger management team.

I have searched Google for past Ruger recalls and can't seem to find anything outside of the SR9 and LCP recalls.

Hopefully this isn't a sign of things to come from Ruger. I love my LCP, it's the best pocket pistol I've owned. I hope my gets back to me this week still... I miss it.
 
I have searched Google for past Ruger recalls and can't seem to find anything outside of the SR9 and LCP recalls.
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They recalled the 3 screw blackhawk (I think it is that model) many years ago. We still get the paperwork in new Ruger gun purchases describing that recall.

A recall is lawyer talk for limited liability. Ruger is at the forefront for limited liability. I don't blame them a bit in today's world where a hot cup o' joe is suspect and smokers claim to be unaware of the damaging effects of ciggs.

Short answer; No, it doens't bother me a bit.
 
Well, unless you count them encouraging me to send back my 1972 Single Six for the transfer bar "upgrade". They've been promoting the "upgrade" for decades, maybe since they introduced the transfer bar in 1973 in response to lawsuits.

Sounds like a recall to me and they won't work on a gun that hasn't had it done.

And before anyone asks, yes, I know they'll return the original parts and that it doesn't require permanent modification of the gun.

John
 
I like Ruger and currently own three of their firearms. I understand that things happen, but I am disappointed with the Ruger LCP recall. That unto itself isn't that big of a deal, but considering its on the heels of the SR-9 recall, I think Ruger clearly has some internal issues that need to be addressed. Couple the recalls with the failed roll out of the .327, Ruger hasn't had a great year.

My LCP was picked up yesterday by UPS and is on its way back for the current recall. I do applaud Ruger for how they have handled the recall. I expect a speedy turn around and so far its been a painless procedure.

I will still continue to support Ruger, and when you compare their customer service to Taurus or some of the other lower end gun makers, Ruger shows why they are one of the best makers in the country and they stand behind their products.
 
What major purchase hasn't had recalls. Autos, electronics, whatever. They have recall website to identify all of the recalls. I guess its a fact of consumer life. With firearms its carries alot more consequenses. So they should get it right the first time, did they rush to get to market? How did they test it? How do you not drop test a new product? The LCP was my first Ruger buy, my brother had a redhawk that ran forever. I thought they had a reputation of building quality. Okay, then my new little favorite was recalled, they handle that flawlessly, round trip in a 7 days, didn't cost me shipping or anything. Then included a new magazine and a nice hat. All very nice. So I am happy and I will buy Ruger again if needed. But what if I dropped it and ???
 
Ruger has had a banner year for recalls with the SR9 and the LCP. Do you applaud the company for its customer service or do you mutter under your breath that they didn't get it right the first time?
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Both. I'm disappointed that they had two recalls in the same year on two different guns. They're a reputable company that shouldn't have let this happen. However, the overriding factor is a company is ran by humans. And humans make mistakes.

So, I applaud a company that takes responsibility for their actions whether they care for their customers or it's protecting themselves legally. Bottom line is they're bending over backwards to correct their mistakes. And that is what earns my respect as a customer.

And will this impact your perception of the quality of the companies future products?
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It will give me pause on buying the latest and greatest the minute it hits the shelves. But if they put out a product that I want and has proved itself in the field I won't hesitate to buy a Ruger.
 
Of course. It is great to see a company that stands behind their products and is willing to make them right; it would be better if they were right the first time but you will have that when manufacturing a new product. A recall is much better then leaving a dangerous or malfunctioning gun on the market.
 
When Bill Ruger ran the company, Ruger didn't make the variety of guns they do now. It's a lot easier to control quality when you limit the number of models you produce.
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And there lies some of the problem with more and more companies now days.

Gone for several reasons is the old adage.
"Do one thing and do it right"
 
They are doing what they have to do, to keep from being sued into bankruptcy. I do applaud them for doing it right, it sounds like most people are happy with the turn around time and the little extras they send back with it.

Yes it will keep me from buying a Ruger pistol for a long time, with the exception of the .22 Mark's and I would still buy there revolvers.
 
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