We're a "Ma and Pa" shop that mostly does refinishing/restorations on customers firearms. We don't stock firearms for sale. However, we do transfers for a few people. I had one guy get all upset with me because I opened the box before he got to the shop. The thing was, it took him a week to come pick it up once I told him that it had arrived. Now understand: The firearm was paid for and there was room in the safe to store it. There were no issues with storing it for him.
The only issue is that I have to log it into my Bound Book by the close of business that day. To do that properly, means that I have to verify the serial number and other info from the firearm itself, not just from the side of the box. I will never handle a firearm without clearing it so yes, I opened the action on this one.
On the other hand, I have had people rush over as soon as I call them to tell them that it's arrived. If they're coming over that day, I let them open the box. It doesn't matter to me who's "first". I just need to get it all logged in that day.
As far as shop employee's "playing" with a customers firearm or letting other people handle it without the owners permission: NOPE! AIN'T GONNA HAPPEN! First, it's disrespectful to the owner whether he knows about it or not, regardless of whether it's something special or not. Second, what if he/she damages it? Who's going to pay for it? Me! You can look but don't touch.
An interesting and factual story about playing with other peoples firearms: Per the prosecutor handling the case: A small gun shop get's a Class 3 select fire weapon in for refinishing. He takes the weapon, a case of ammo, several freinds and a few cases of beer out to the desert. Somebody calls the cops about World War 3 happening behind their home. The cops show up, arrest everybody and take all of the firearms. It takes a long time for the true owner to get his Class 3 weapon back. Keep yer powder dry, Mac.
Tuff-Gun Finishes. The Name Says It All.
Mac's Shootin' Irons
http://www.shootiniron.com