Wolff Gun Springs - Poor Customer Service

I wish I worked for them. How many people do you think they have layed off the last few years? I bet none.
But, to make it clear, I do not work for or receive compensation from Wolff for any services, nor does anyone I know as well as I am aware. It just so happens there are a few Johns around.

The fact is, my simple question was in no way out of the ordinary,
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Maybe I am misinterpreting the timeline, but...
They gave you a 2-10 delivery window and you contacted them at least twice within that original delivery window to ask about when the items would be delivered. The second time you called the CS persons honesty/integrity into question? Is that right? That seems abnormal to me.

Let me tell you something I have learned by doing the books for a few businesses. If the timeline as I understand it is correct, and maybe it isn't, Wolff doesn't want you as a customer. They are losing money on you and they are better off without you. That is simply from a GAAP accounting perspective. Considering economic accounting taking into consideration the frustration you probably caused the CS department, you are an even worse customer. The CS person probably did them a favor. Of course, assuming the timeline is as I understand it.

I am still not saying the CS person worded that as they should have.
 
they once sent me the wrong recoil spring in the right package for my CZ and i called them up and they sent me a new one 2 days later....oh and they told me to keep the other one which did come with the correct firing pin spring....

so now i have an extra firing pin spring for free and a recoil spring im not sure goes to what :)

im very happy with their Customer service
 
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