Wolff Gun Springs - Poor Customer Service

They've always been decent to me, but I have noticed lately that my orders do take several weeks to arrive. Sometimes well over a month.
 
No, that is not particularly "snarky." Yes, he should have just limited his statements to telling you it had shipped, left off the underlined word and the following question.

However, you could have used better word choice also.

I think you're being a bit overly sensitive. Let it go. If there's an unreasonable delay in shipping next time, pursue it. But one minor glitch isn't worth dropping them as a supplier.
 
johnwilliamson062...You act as though you work for Wolff by the way you excuse away that employee's poor customer service. Curiously, that employee's name was John. I know how to order expedited shipping, so spare me your condescending advice. The fact is, my simple question was in no way out of the ordinary, and only a company that thinks they have a lock on a particular industry would respond in this manner. Apparently, Wolff isn't feeling enough capitalistic competition in the gun spring world. I'm searching though...
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So move on.... Get your springs somewhere else. You feel like you have been wronged when in reality it seems like you were given an accurate answer twice.

Did you ever stop to consider they are primairly a manufacturing company which has limted retail customer service because it is only a small part of their overall business? I personally am surprised that they still sell things directly to the public and have not gone strictly to resellers.

The USPS is horrible in terms of reliability and consistency. Even their prority & express mail services are light years behind UPS and FED Ex. It is perfectly reasonable for them to tell you that it takes 2 to 10 business days for something to arrive 1st class mail. What more did you want them to tell you.

I love stuff like this. You came here and went over to THR to vent and when you did not get the response you wanted you are lashing out other members. One has to ask if this tone and attitude did not come right over the phone and the CS person simply responded in kind. Good customer service does not = punching bag for unhappy people.

Sorry but I think you are in the wrong here.
 
another voting for Wolff and against the snarky poster.

If you want something immediately, go pick it up yourself or wait for the mailman

"Thank you for your email and recent order which WAS shipped to you on February 3rd as indicated below. Why would we tell you your order had shipped and not ship it? Orders shipped via USPS first class mail can take between 2 and 10 business days to arrive. However it is not uncommon for an order to take longer for reasons known only to the post office. Should your order not arrive by the end of this month, please let us know."
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HMMMM, the order shipped on 2/3 a FRIDAY and it wasn't there in a few days after? maybe you should realize how the real world works, especially when weekends are to be factored in..............:rolleyes:
 
Some belligerent puke in their customer service department answered....
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I've been in CS for year's, and I can say, it takes one to know one.

TBS, you could have called them back and maybe done them a favor and complained about the bad apple instead of dogging a good company on the Internet. Just by doing what you did shows to me you did the same thing out of frustration.

Your no better than him, it kind of unnerves me just that the fact you wrote this.




“Why do people say "grow some balls"? Balls are weak and sensitive. If you wanna be tough, grow a vagina. Those things can take a pounding”
― Betty White
 
Wolf makes good springs. Personally, when I buy a gun or gun parts, I buy the product, not the customer service. I could care less about warranty either. I worry more about support and customer service when I buy telephone systems and network software that gets updated every 2 months. Not everything needs customer service - especially for $8.00 springs.
 
Man, some of you guys run a little loose with the bare facts provided. I suppose I should apologize to the customer service employee for causing him to send me an all-caps-underlined defensive response to my simple inquiry. How dare I do such a thing. What was I think'n? Regarding moving on, I have. It's a few of you here who behave like shareholders of Wolff stock. If you want to keep using them, I really don't care. Are there other options for me if I don't wish to purchase from Wolff? Yes, and I will...case closed from my end.
 
Man, some of you guys run a little loose with the bare facts provided. I suppose I should apologize to the customer service employee for causing him to send me an all-caps-underlined defensive response to my simple inquiry. How dare I do such a thing. What was I think'n? Regarding moving on, I have. It's a few of you here who behave like shareholders of Wolff stock. If you want to keep using them, I really don't care. Are there other options for me if I don't wish to purchase from Wolff? Yes, and I will...case closed from my end.
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No sarcasm there. :rolleyes:
 
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I'm sorry, but I did a little PI on you. I see your a complainer/madd angry person.

Can I ask you, what do you do for a living, or how old you are?

It's just for the children, I try to lead by example.

Do you want your children acting like you do on this board?
 
"My complete email question..."Are you sure this order really shipped?""

They probably won't miss you. <shrug>
 
That rep's response wasn't very professional, but it could just be that the one guy has an attitude problem. I have an order in with them too, 2 weeks and it hasn't shipped yet.
 
If I need springs and can get them from Wolff, that's where I get them. I've ordered directly from them many times and never had a problem. I've always called them to inquire about an update but most people want to try e-mails first. Calling any company always gets better and faster results.
 
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I've bought from them several times in the last couple of years, and they have been great. Never had any problem at all.
 
KMO

Yea, that Wolff employee wasn't the best at his response. He needs some training or retraining or corrective action.
Wolff will never know of the issue unless you advise them of the experience.
 
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