Which Manuf. has BEST Customer Service?

Nighthawk has hands down the best CS around. I have dealt with several of their staff and I am blown away by the what they do to solve an issue.

Also have had great dealings with Springfield and to a lesser extent Fusion Firearms.

As has been stated Kimber has been the worst for me. I wont own another.
 
Thank You !

I want to thank everyone that made a comment. This gives me a good insight as to which manufacture. will stand behind their products.

Of the twenty brands named Smith & Wesson was thought to have the best CS by a good margin. Ruger was second and very well thought of. Springfield, Glock and Kahr also did very well. several others were mentioned once or twice as good and maybe once as OK. Kimber and Taurus faired the worst.

I can say that when I look for a 38spl I'll look more favorable at S&W and Ruger than say a Taurus or Rossi (who wasn't mentioned but owned by Taurus). For a .380 I'll look more at Ruger LCP, Kahr P380 or Kel-Tec (although only mentioned once it was good and I've heard good things of thier CS B4) over the new Taurus TCP (although I like the look and feel of it). And if I ever get a Jones for my old ARMY days and look for a 1911, it darn sure will not be a Kimber!

I asked this question after reading a thread somewhere about a guy that sent his pistol in for service. When he called to check on it they said it had been returned! He did not have it. When they checked it out it was shipped to another address, someone had signed for it, and no one was found to be there any more! The CS agent didn't act like it was any big deal. The owner was ticked I'm sure.
 
I think that you should factor in "likelihood of use" of the company's Customer Service...
May I illustrate?

--I have probably owned nearly two dozen S&W revolvers, and have had to use their CS exactly once, and that was due to a prior owner's clear abuse (chemical damage to finish). It was an exceptional experience, by the way.
--I have owned two Springfields, and had to send them both back. Excellent actual CS, although their "batting average" leaves something to be desired.
--I have owned eight Kimbers, and have never had occasion to call their Customer Service (and BTW, this is the only 1911 manufacturer I can say this about).
--Two Kahrs, one had to go back, and the CS was superb. In fact, it led directly to my buying a second. And I am now looking at a third.
--Owning four Kel-Tecs, I practically had Cocoa Beach on speed-dial. They sent me lots of parts, but most of these did nothing to cure the problems...neither did their free advice.
--Colt had the most difficult to reach, and the most indifferent employees.

Given, this is one man's experience, and YMMV.

Me? If (maybe when would be more honest) I buy another revolver, it's going to be another well-used, well-loved S&W (yes, I have owned a Taurus and a Rossi, and have fired Rugers). If (likewise) I buy a 1911, it will be another Kimber, an S&W or perhaps (one day) a Wilson/Baer/Brown etc.
 
Only manyfacturer I've had to deal with was AMT. Very prompt, very cordial, but sent the gun back to me with a 40% failure rather than 60%. I didn't really want to send it back to them 2 more times at that rate, so it was sold.

I've heard Ruger's CS is wonderful. The few I've been privy to have generally said they went above and beyond, and even done things to guns to improve them that weren't requested.
 
Ruger.

As a teen in the early 80's, I lost the cylinder pin on a neighbors borrowed Single six .22. Back then, "most" boys in Maine were trusted to hunt and plink at cans with guns. My neighbor, a school principal (VERY Libral on most issues, but 100% pro-gun), used to loan me his 50's vintage .22 Ruger anytime I asked, and I could hunt and plink away on his farm, provided I was alone, as he had a strict "no friends" rule. He knew that I was a gun nut, and was safe. It was a good time to grow up, and he was a good neighbor/mentor to have. *It is a crime now to loan a teen a handgun in Maine, a sad reflection of the troubled times we live in.

Anyhow, Standing on a dock, as I removed the cylinder to examine it, it fell in the muddy water of his farm pond. I stripped down and got in the water, searched the mud, but couldn't find that pin. I had a tough time explaining that, but he was OK, as I told him I would write to Ruger and buy the part. :eek:

I wrote to Ruger requesting a price quote, and they sent me the pin at no charge! I never forgot that, and have purchased countless brand new Ruger revolvers, pistols and rifles ever since. I will always be loyal to Ruger because of that one action, that one free pin they sent me at age 14. :D
 
I've had to use customer service with Taurus, Ruger, and Smith & Wesson. Of the three I rate Ruger as first with Smith an extremely close second and Taurus a very, very far distant third. I have zero problems buying a Ruger or Smith product any day of the week, Taurus will not see any of my money.
 
Desert Rat, I hope after reading orionengnr's post you can see that asking your question only receives an unscientific answer. We both have completely different views on, say, Kimber. Orion's an established member and I have no problem saying I believe he's giving an honest opinion. If you take a leap of faith and understand I also am giving you my honest opinion, you'll see that the best way to evaluate a specific firearm is to rent one if you can. Fire it. Visually inspect it or have a competent friend show you the ropes on what a trained eye is looking for.
 
superior service

Wilson Combat has a superior service department. They work on several differnt brands of side arms.
 
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