We don't want RUGER guns here!

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I can respect a shop that will not order or push back on an order of a gun they know to have problems. In the end they are helping themselves and likely the customer although losing a buck.

I have no problem with a shop telling a potential customer of the politics involved with their order but in the end if it is a safe reliable product it is the customers choice. Hell even if they don't agree and don't wish to sell said product due to politics then simply, respectfully say, I'm sorry sir, mam, I would rather you shop elsewhere. Should you want to buy something else great but I cannot in good conscience sell you X. I would at least respect that whether I agree or not.
 
Some people are just ignorant. Before I retired, I spend 40+ years dealing with people (customers). Some I came to think of as friends ... others, well let's just say that if they had decided to purchase elsewhere, I would not have missed them one bit. One thing I never did was to turn a customer away. If I could supply them with the product they wanted, that was what it was all about. Charlie was ignorant and stupid ... the owner, just stupid.

Did Bill Ruger sell out? I really don't really know and don't really care. I have a couple of bolt actions, a couple of semi-autos, two GP100's and more No1 and No3 rifles than I can enumerate from memory. I LIKE RUGER FIREARMS!

You, reading this post, may feel differently. For my money, great firearms and that's all I care about.
 
Sounds like the owner has her hands full with Charlie. She obviously can't control him, and he probably knows it.

There's a shop that I used to go to where the owner was like that. His sons were trying to run a proper operation, but their father was an irascible SOB who had all sorts of strident opinions, many of them about guns. He'd have pulled something like this if his sons took an order for a firearm he didn't like, or from a customer that he didn't like. He was also notorious for lying to people about guns they wanted to sell or trade.
 
When you get your gun take it by the shop and show the owner. She sided w/ Charlie so tell her goodby, it was nice.

Reason for 'not wanting Ruger' is not relevant. Should have just told you to go elsewhere. What kind of thinking is that. Did they think you would forget about your downpayment??
 
He's probably mad at ol' Bill Ruger, even though Bill's long dead and his company has reversed course on many of his decisions.

It seems irrational to me for someone to still be mad at him and his company, but such anger is even occasionally expressed on this very forum.

It's not good that he took your money, though. At best, it's jerkish and nonsensical. At worst, it's potentially criminal. He should have told you they just don't stock Ruger from the get go.
 
People have 'attitudes' for a lot of different reasons. Not being able to order usually means the business is having financial or credit problems. That would also account for the anger.
You have been treated poorly. Simple fix. Go elsewhere, including on line.
For a long time we had only on gun shop in the area and the owner was, still is, very unpleasant. Last time I went there he gave me a lot of mouth because my purchase was not very big. I walked out and now trade with one of the other four new shops in the area and look forward to another one that has announced they are opening soon. I also shop at Wal-Mart and online.
 
That is a POS gun shop. If the owner didn't give me every penny of my money back immediately, I wouldn't say another word. I would turn around, walk out, go down to the county courthouse and file my small claims lawsuit against them - yes, even for $35.

WHEN I get my judgment, I'd post it all over the internet. Every gun board, and everywhere that I could possibly post a scan of it. That judge-signed judgment with the Gun Shop's name on it would be worth more to me than any old $35 after being treated like that.

You have more paitence than I - that's probably why you got your money back with no further hassle. This kind of crap turns me into a mean old cuss - I've long learned that silence is deadly.
 
I have no problem with a shop telling a potential customer of the politics involved with their order but in the end if it is a safe reliable product it is the customers choice.
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I do. That's incredibly unprofessional, and even if I agreed with the proprietor's politics, he doesn't need to be inflicting them on people.

Targets with pictures of the president for sale? I'm out of there. Employees giving unsolicited screeds about FEMA camps to customers? I'm out of there. Large as it is, this is still a tightly-knit industry, and word gets around.

This isn't the 1980's any more. The gun industry is incredibly competitive, margins are low, and dealers depend on repeat business and referrals.
 
Thanks for all the replies / support everyone.

The problem being is (in my opinion) it was pleasantly run by past generations Grandfather and Father - but then the store fell in to the eldest daughters hands and her son.

It has gone through A LOT of issues and faces in the last 10 years, adding a tattoo parlor in the back which failed, added a piercing parlor - failed, moved twice, added motorcycle leather distribution - failed, pawn shop -

They almost lost the shop in the last few years and had the ATF scrutinizing them, but as usual, the ATF was found to have trumped up some paperwork that lost their case, in those years it was like no distributor wanted to touch them with a 10' pole. Rightly so, would you want inventory tied up with a store that was in dire straights with BHO's henchmen?

Mother and son just don't appear to have a SOLID grasp of what a local - full service gun store needs to be - the stock / selected group of manufactures they carry blows with the wind.

One year all you can find is FN then next all Glock, then S&W then Springfield, you typically do not find a solid mix of manufacturers but ALL models from a single manufacturer x5 of each and very little selection of other manufacturers.

After my Ruger fiasco with them - I've cut the cord, I was solidly in there corner and really tried to stay by their side through thick and thin but it became glaringly clear to me, they just do not care about customer stultification - they talk the talk in advertisements but they did not walk the walk when it came down to it.
 
What I find really odd is if you don't want to sell Ruger then fine, but don't take someones money and tell them you'll order it if you have no intention too. Just tell them sorry, we don't offer Ruger here. Maybe you can still make a sale on something you do offer.

+1 on Checkmyswag. The Gander by me may not always have the most knowledgeable staff (sometimes do, sometimes don't), but they are almost always friendly (met 1 grumpy clerk 1 time), like to talk guns, will gladly show you anything you want to see, and they will be happy to sell you anything you want to buy ( even if they have to order it). Heck, they're happy to show you stuff even if you don't have any money in your pocket that day.
 
I do not know the story of Mr Ruger's alleged transgression.Don't care to know.He has passed on.

It is real easy for me to appreciate,and be grateful for,what the Sturm Ruger company has done for the shooting sports,and US,over the decades .

That .22 auto pistol,the single actions,the 10-22,and .44 auto carbine,the 77,
the Mini-14,it goes on and on.

Rugers investment casting advances have given us a lot.

Thanks,Bill.

I just bought a Ruger Bisley Lipsey Special.Its a winner!

Now,different problem besides Charlie


Ruger is behind.They are making guns as fast as they can,and guns that have been ordered,or are in the pipeline will arrive in time,but,for now,I understand Ruger is not accepting new orders till they catch up a while.

Don't give up on your Ruger,you may have to find a distributor or another store that has one,or has one already ordered.
 
Honestly, I'm not sure that I buy the line about "not wanting Rugers". Ruger products have, in fact, been notoriously difficult to obtain lately to the point that Ruger has suspended taking new orders until they can fill those they already have. My guess is that Charlie simply couldn't get one and did not want to admit that his competition could offer a product that he couldn't.

Regardless, the whole situation was extremely unprofessional. If, for whatever reason, the shop does not wish to deal in Ruger products, they should have simply told you up front "I'm sorry sir, but we do not carry Ruger products here."

Secondly, a 35% restocking fee is ridiculous whether the product has been ordered or not. I work in retail myself and often order products for customer much more expensive than any handgun Ruger has ever produced, and we only charge a 15% restocking fee on canceled orders and only if the product has already shipped at the time the customer cancels and the customer placed their order more than 24 hours ago. Also, I don't see how they can legitimately expect you to pay a restocking fee that you never agreed to, or were even aware of, beforehand. In the business I work at, information about restocking fees is printed right on the paperwork given to a customer when they place and order.

Finally, it doesn't say much for a business when the owner is afraid of her employees. Were I the owner and had an employee behaving in the manner that Charlie did, he'd quickly be looking for employment elsewhere.
 
We have some pretty good gun shops here in Albuquerque. Good customer service.

A few weeks ago I bought a used Super Blackhawk, took it home, and the cylinder wouldn't go back in after cleaning it. Ron Peterson's Firearms exchanged it, no fuss at all - very professional.

I bought a new revolver from Los Ranchos Gun Shop a few years ago and it had a malfunction the next day. They exchanged it right away, right in the store. Didn't have to mess with the manufacturer at all.
 
Charlie handled it wrong he should of just told you up front No Rugers, but to be truthful I wouldn't have asked them to order me a common gun like that (that's what places like Gander are for)

I go to the little famliy run shops for the neat things I find in stock and a lot of times I find cool things that aren't the latest flavor.
 
It is certainly their perogitive to not stock Ruger products, but if that was their policy then they shouldn't have taken your order, furthermore, it was not your mistake so in no way are you liable for a restocking fee.

Or it could be a world wide conspiracy to take away all the Rugers beginning. This must be it because no one nowhere has an SP 101 22LR in stock. Supposedly their new gun but no one has ever seen one.:mad::D
 
In Civil Service, we had to be neutral on political matters. You are paid to do a job regardless of what political party is in office, or if some policy offends your belief. Shopkeepers for the most part should also be neutral. Customer wants a (lawful) product, sell it. Now if there are disreputable manufacturers out there, I can understand avoiding them. You don't want to send them money and never get the product.

Charlie should be fired.
 
Sounds like the OP tried to chase down the gun way longer than I would have bothered. I would have given them maybe 3 chances if they didn't show a bad attitude. Buying a gun is supposed an enjoyable experience as well as shooting it. I had an auto repair shop try to rip me off and show me a bad attitude recently. I refuse to go there again and have been informing everyone that will listen of the exxperience. I posted a bad review of the shop in the yellow pages trying to save someone else from being ripped off. As consumers bad attitude is not something we have to tolerate. We have the money and we can determine where we spend it.
 
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