Walmart sold me the wrong barrel length on shotgun...advice?

Oh, I never said the feds wouldn't let them take it back. I said there are federal rules here. I might of inferred it, so for that I am sorry, but Walmart can not take it back.

I'll have to ask an ffl friend of mine, but I think they have to set up for it. Not sure.

Mel
 
Originally posted by mavracer:

Does the serial # on the box match the one on the gun?
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Originally posted by zach:

I bet they find an empty 18" shotgun box when they look into the problem.
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Does anyone read the OP anymore?

Side of the box said "18 inch barrel". I have my receipt and the SKUs match up on the box and receipt for the 18 barrel but is not what I got.
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My wife works at Walmart as a dept manager. Go to the store manager. Even if they have a "no returns" policy, it does not apply to incorrect merchandise in the box. It is not a MFG or warranty issue.

They do not need to take the gun back. They just need to supply you with the correct barrel. My guess that there is a box marked 28" barrel somewhere with an 18" in it, probably from opening and putting back in within the store. Most of the boxed shotguns do not have the barrel mounted on teh gun in the box.

The easy way for the store to handle this would be to take a 28" barrel from another box, put your barrel in that box, and send it back to the mfg as an unsold weapon. This would be if opening the other boxes that are in stock do not uncover your 18" barrel in with a gun in a box marked 28".

The 28" barrel is certainly worth more!
 
Does anyone read the OP anymore?
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Sure.
However the SKU is not the serial number & if the barrels were mixed up in store the SKU on the box could be correct but the contents incorrect because the could have arrived at the store correctly, & been swapped there.

SERIAL NUMBERS are the key here, not stock numbers on a box.
 
Does anyone read the OP anymore?
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Side of the box said "18 inch barrel". I have my receipt and the SKUs match up on the box and receipt for the 18 barrel but is not what I got.
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SKU stand for stock keeping unit in other words a stock number which will be the same for all 18" NEF pardner pump guns, a firearms serial # is unique to that firearm model.
I'm wondering if the serial # on the gun matches the one on the box? if not they have the wrong gun in the box and my next ? will be is which serial # is on the 4473?.

If they do match then it's just the wrong barrel in the box which could have been done either at the manufacturer or at wal mart. And if that's the case I'd be trading out barrels with one or the other.
 
Originally posted by wogpotter:

However the SKU is not the serial number & if the barrels were mixed up in store the SKU on the box could be correct but the contents incorrect because the could have arrived at the store correctly, & been swapped there.

SERIAL NUMBERS are the key here, not stock numbers on a box
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Neither is key as it is not the receiver that is wrong(with the serial #) but the barrel. Thus the receiver, nor the serial number have nuttin' to do with the barrel which generally comes unattached to the gun in the box(at least the last few I bought did). Thus the SKU could be right and the serial number right, and the barrel length(18'') on the box correct. Thus the serial number means nuttin'. If the barrels were swapped, there would not be an empty 18'' box, but maybe a box marked 28'' with an 18'' barrel in it. If the barrels were not swapped then H&R screwed up. If as the OP states, the clerk did not open the box and verify the serial number, there was a problem. In the end, it comes down to the OP not checking the box to make sure the right gun/barrel were in there and that there was not some kind of damage. The box may have had to be opened initially when received by the store to verify the serial number.
 
The box may have had to be opened initially when received by the store to verify the serial number.
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I cannot believe the clerk did not open the box to confirm the Serial number
on the actual firearm while writing up the sales/transfer paperwork.

That is a firing offense,
 
Originally posted by mavracer:

SKU stand for stock keeping unit in other words a stock number which will be the same for all 18" NEF pardner pump guns, a firearms serial # is unique to that firearm model.
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The serial number would be unique to that particular receiver....not the firearm model. The model number for the OPs gun I believe is NP1-P18. If the SKU on the box says the gun in the box is an 18'' model and the SKU on the OPs receipt shows he paid for 18'' model, then the problem lies with Walmart for selling him a misrepresented product, regardless of the serial number on the receiver. This is what is important in the long run. The receipt with a SKU for an 18'' shotgun.
 
Originally posted by mehavey:

I cannot believe the clerk did not open the box to confirm the Serial number
on the actual firearm while writing up the sales/transfer paperwork.

That is a firing offense,
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I agree.

Whenever I've ordered a Firearm and gone to pick it up, the dealer has already opened the box and claims they have to verify the number not only when it is sold to me, but when they receive it and log it.
 
The serial number should be on your Walmart receipt. See if it matches the SN on the shotgun, not the SN on the box. If they don't match then you may have some leverage in getting the situation resolved since they'll need the actual number from you in order to correct their records.
 
This is what is important in the long run. The receipt with a SKU for an 18'' shotgun.
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Oh I don't know. IT MAY BE PRETTY DAMN IMPORTANT IF THE PAPERWORK (4473) DOESN"T MATCH THE FIREARM TRANSFERED.;);)
 
The serial numbers are also on the box, so it shouldn't be necessary to open them to confirm. although it IS a good idea to do so
I have to ask.
How did they get a barrel that long in a box that short?
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They use boxes that are sized for the longest guns, and spacers to fit shorter barrels, and even multiple barrels

That way all the boxes are the same length and width for easier handling
 
Whenever I've ordered a Firearm and gone to pick it up, the dealer has already opened the box and claims they have to verify the number not only when it is sold to me, but when they receive it and log it.
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Most of the time the serial number is on the box (if it's in the original factory box), as well as on the shipping invoices

Dealers open them more to check for damage, and to make sure all the parts are included (and just to play with them too)
 
From my experience working in a gun shop, any time a gun is logged in/out, the dealer/salesman needs to have the gun in hand and get the serial number directly off the gun, not the box. When a gun is shipped to an FFL it has to be logged into their hardbound book. The box is opened then when they are logged into the shop, not to play with the inventory. Since this is federal stuff, Im sure the procedure is common around the conutry, no?
 
Back to the SKU.
It would be the same for all identical products.
Thus SKU xxx-xxxxx-xxx will apply to all identical products, both receiver & barrel (has to for stocking/pricing POS to be able to use it.) so the 18" BL will differ from a 26" one, even if only by one or 2 digits. so an 18" may be:
SKU xxx-xxxxx-xxx
but for a 26" (or a 16 gauge or whatever else) will be:
SKU xxx-xxxxx-xyy
or
SKU xxx-xxxxx-xyz
 
buck460XVR said:
wogpotter said:
However the SKU is not the serial number & if the barrels were mixed up in store the SKU on the box could be correct but the contents incorrect because the could have arrived at the store correctly, & been swapped there.

SERIAL NUMBERS are the key here, not stock numbers on a box
Click to expand...
Neither is key as it is not the receiver that is wrong(with the serial #) but the barrel. Thus the receiver, nor the serial number have nuttin' to do with the barrel which generally comes unattached to the gun in the box(at least the last few I bought did). Thus the SKU could be right and the serial number right, and the barrel length(18'') on the box correct. Thus the serial number means nuttin'.
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The serial number very much IS key here, and if serial numbers meant "nuttin' " there wouldn't be a federal law requiring every firearm to have one.

If the serial number on the firearm does not agree with the serial number entered on the 4473 (which appears to have been recorded off the box rather than off the actual firearm), then both the OP and Wal-Mart have a significant problem.
 
Snyper said:
Most of the time the serial number is on the box (if it's in the original factory box), as well as on the shipping invoices

Dealers open them more to check for damage, and to make sure all the parts are included (and just to play with them too)
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The FFL from whom I buy most guns always takes the serial number off the actual firearm, because he's entering the serial number of a firearm into his bound book and on the 4473, not the serial number of a box. Of course the serial numbers are supposed to match, but we don't live in a perfect world.
 
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