Taurus Lifetime Warranty....NOT!
- Thread starter BerettaBuckeye
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BerettaBuckeye
New member
Yeah, it's pretty unrealistic to expect a company to do what they say they'll do. I see your point
"grow up" because it's immature to expect someone to follow through on what they tell me?
Great post here, you go ahead and take the Lord's name in vain just to prove how much more "grown up" you are. If you're happy doing business with a company that lies repeatedly to their customers ( at least in my case )then more power to you, I'm sure Taurus will be able to meet your obviously low standards. All I can base my future buying decisions on is personal experience and from now on I'm going to be spending my money with companies who don't lie to me. But that's just me
Last edited:
BerettaBuckeye
New member
Don't remember, it's been quite a while. $200 give or take but that's a guess
$391
Street price on the new 82 is around $285 so figuring tax on the new gun and shipping on the old there's about a $100 or so savings there. Honestly that's fair enough, if Taurus actually had a real customer service department I would have come away from this deal feeling differently. I probably should have titled this thread " Taurus Customer Service.....NOT". Personally I just hate being lied to.
I'm bored. 
From the Taurus site:
1982 - Taurus opens affiliated company - Taurus - in Florida.
1984 - Taurus announces LIFETIME REPAIR POLICY at S.H.O.T. Show
"The next milestone for Taurus came in 1982. This is when the Brazil management decided to "take the bull by the horns" by opening an affiliated company, Taurus, in Miami, Florida. Sales that first year in America were limited as a solid distribution system had to be established. Taurus guns had not been advertised or written up in the shooting press. Taurus was truly an unknown commodity in the United States. This situation was to change dramatically in the next few years.
At the Dallas, Texas S.H.O.T. Show in 1984, Taurus was to make an announcement that was to have a tremendous impact on the entire industry. Taurus became the first company to offer its customers an unqualified LIFETIME REPAIR POLICY. This one brilliant piece of marketing changed the course of the company in this market. Only recently has this policy been matched. It has never been exceeded. In 1984, this daring innovative policy made everyone sit up and take notice of Taurus Firearms. The U. S. company has posted record years ever since..."
From the Taurus site:1982 - Taurus opens affiliated company - Taurus - in Florida.
1984 - Taurus announces LIFETIME REPAIR POLICY at S.H.O.T. Show
"The next milestone for Taurus came in 1982. This is when the Brazil management decided to "take the bull by the horns" by opening an affiliated company, Taurus, in Miami, Florida. Sales that first year in America were limited as a solid distribution system had to be established. Taurus guns had not been advertised or written up in the shooting press. Taurus was truly an unknown commodity in the United States. This situation was to change dramatically in the next few years.
At the Dallas, Texas S.H.O.T. Show in 1984, Taurus was to make an announcement that was to have a tremendous impact on the entire industry. Taurus became the first company to offer its customers an unqualified LIFETIME REPAIR POLICY. This one brilliant piece of marketing changed the course of the company in this market. Only recently has this policy been matched. It has never been exceeded. In 1984, this daring innovative policy made everyone sit up and take notice of Taurus Firearms. The U. S. company has posted record years ever since..."
Beretta,
I have considered Taurus in the past - their revolvers are quite attractive. I must say - your post has opened my eyes - I am a stickler for customer service.
After all - it is our hard earned money - we should be able to spend it on companies that support us or they can choose not to - and let our money go elsewhere.
S&W Terrific customer service.
Para Ord - The best service I have seen yet.
FN Herstal - Terrible - cannot get anyone to call me back.
OK Good luck with your Taurus adventure.
I have considered Taurus in the past - their revolvers are quite attractive. I must say - your post has opened my eyes - I am a stickler for customer service.
After all - it is our hard earned money - we should be able to spend it on companies that support us or they can choose not to - and let our money go elsewhere.
S&W Terrific customer service.
Para Ord - The best service I have seen yet.
FN Herstal - Terrible - cannot get anyone to call me back.
OK Good luck with your Taurus adventure.
I owned a PT 24/7 Pro that broke the first time I took it to the range (extractor cracked). I shipped it to Taurus and three weeks from the day I shipped it, it was back on my doorstep with a note that said "Problem Found: Extractor. Solution: Replaced. Your firearm has been repaired under Taurus' lifetime warranty. Thank you for purchasing a Taurus firearm".
The gun functioned flawlessly after that.
So I have to say that I was pretty pleased with the warranty (although pretty pissed that my gun broke the first time I shot it). I ended up selling it a couple of months after I got it back.
The gun functioned flawlessly after that.
So I have to say that I was pretty pleased with the warranty (although pretty pissed that my gun broke the first time I shot it). I ended up selling it a couple of months after I got it back.
I was debating w/ a sales rep. at Sportsman warehouse about the Taurus brand. He states "Taurus like all other guns if you shoot your first 50 rounds w/ it and there's no problem you'll have problem w/ it in the future unless you don't take care of it" I can't fully agree w/ him given some stories in this forum of having gun problems at their 1,000-2,000 rounds.
Anyways Buckeye just dealt w/ a bad....bad....service rep. and Taurus don't have much quality management when they send their guns out they get a lot more returns than the great S&W, so the service reps deal w/ more people and probably more idiots, therefore he/she is stressed out, but obviously they don't have a good reason to be rude to their customers. But sometimes from their prospective it's tough, and when I deal w/ customer service I try to do as little as possible w/ rude people, and more w/ friendly customer reps. Anyways the Sportsman sales rep. told me 2 things I didn't know which is Taurus uses the same machines and technology on their revolvers as S&W, when a Taurus revolver is sold a X amount of percent of profit is given to S&W. Also Taurus made a deal w/ Beretta because a Beretta plant in Brazil is purchased by Taurus, so they're PT92 or Beretta like semi-autos should be similar to Beretta granted they took over the plant.
But as far as old guns go, I'm sure somebody tried to work on your gun, but given its age the gun might be older than some of the people working there too. If it was me I would of hung up on the rude lady at first, then try to call back and speak to someone that I can work with. The new gun deal sounds pretty cool in my opinion. Should you of waited that long? Hell no!
But that's customer service most of the cases we can relate to w/ cell phone companies, home phone, insurance policies, banks, cable TV, satellite TV, Home owners association, cars, retail returns, etc. etc. etc.
Making a phone call and putting you hold for 2 hours w/ that crappy so called soothing music is not my cup of tea.
Anyways Buckeye just dealt w/ a bad....bad....service rep. and Taurus don't have much quality management when they send their guns out they get a lot more returns than the great S&W, so the service reps deal w/ more people and probably more idiots, therefore he/she is stressed out, but obviously they don't have a good reason to be rude to their customers. But sometimes from their prospective it's tough, and when I deal w/ customer service I try to do as little as possible w/ rude people, and more w/ friendly customer reps. Anyways the Sportsman sales rep. told me 2 things I didn't know which is Taurus uses the same machines and technology on their revolvers as S&W, when a Taurus revolver is sold a X amount of percent of profit is given to S&W. Also Taurus made a deal w/ Beretta because a Beretta plant in Brazil is purchased by Taurus, so they're PT92 or Beretta like semi-autos should be similar to Beretta granted they took over the plant.
But as far as old guns go, I'm sure somebody tried to work on your gun, but given its age the gun might be older than some of the people working there too. If it was me I would of hung up on the rude lady at first, then try to call back and speak to someone that I can work with. The new gun deal sounds pretty cool in my opinion. Should you of waited that long? Hell no!
But that's customer service most of the cases we can relate to w/ cell phone companies, home phone, insurance policies, banks, cable TV, satellite TV, Home owners association, cars, retail returns, etc. etc. etc.
Making a phone call and putting you hold for 2 hours w/ that crappy so called soothing music is not my cup of tea.
Ok let me get this straight.
So your mad at company that said they do not cover the warranty on a gun that was not imported under their company now Taurus USA (this gun was imported by another company and before the lifetime warranty). They offered you a new handgun for a “worn out...cylinder notches worn and Lord knows what else wrong with it. Trashed.” model. All you had to do was pay $150 and the shipping and you would have a brand spanking new handgun with a lifetime warranty and you are complaining about this. Sound like great deal to me.
So your mad at company that said they do not cover the warranty on a gun that was not imported under their company now Taurus USA (this gun was imported by another company and before the lifetime warranty). They offered you a new handgun for a “worn out...cylinder notches worn and Lord knows what else wrong with it. Trashed.” model. All you had to do was pay $150 and the shipping and you would have a brand spanking new handgun with a lifetime warranty and you are complaining about this. Sound like great deal to me.
rantingredneck
New member
Missing the point..
Pesta. I think the point of the OP is not so much that they didn't honor the warranty, but that they gave him a months' long runaround telling him they would before they decided they wouldn't.
Pesta. I think the point of the OP is not so much that they didn't honor the warranty, but that they gave him a months' long runaround telling him they would before they decided they wouldn't.
BerettaBuckeye
New member
A little closure here....
I received the replacement gun yesterday exactly 10 weeks from the date Taurus received the original gun and just over a week from the date the supervisor told me they would "overnight" it. As I've said ( and some of you seem to keep missing the point ) I'm done buying Taurus products due to the poor customer service I feel I received on this deal. Which sucks for me because I really like the new gun they sent and I'm in the market for a .44. I realize people have different expectations on how things should be handled and maybe my expectations are higher than some here....different strokes and all that. I guess I just have a low tolerance for being lied to so I'm not willing to go back for more in the future
I received the replacement gun yesterday exactly 10 weeks from the date Taurus received the original gun and just over a week from the date the supervisor told me they would "overnight" it. As I've said ( and some of you seem to keep missing the point ) I'm done buying Taurus products due to the poor customer service I feel I received on this deal. Which sucks for me because I really like the new gun they sent and I'm in the market for a .44. I realize people have different expectations on how things should be handled and maybe my expectations are higher than some here....different strokes and all that. I guess I just have a low tolerance for being lied to so I'm not willing to go back for more in the future
BerettaBuckeye,
Do you want to make a difference? Do you want to give Taurus the chance to correct their mistakes? Or do you just want to complain and write them off?
I've worked with CEOs and corporate V.P.'s in some Fortune 500 companies in the last 20 years. I can tell you that letters written to them by customers which describe the faults in their products and/or services do get attention, especially if they are clear, concise, factual and state a desired result.
If you're interested in sending Taurus such a letter and want some tips, PM me for some suggestions.
Do you want to make a difference? Do you want to give Taurus the chance to correct their mistakes? Or do you just want to complain and write them off?
I've worked with CEOs and corporate V.P.'s in some Fortune 500 companies in the last 20 years. I can tell you that letters written to them by customers which describe the faults in their products and/or services do get attention, especially if they are clear, concise, factual and state a desired result.
If you're interested in sending Taurus such a letter and want some tips, PM me for some suggestions.
Your rep is, to put it mildly, full of it. Taurus and S&W were briefly held by the same Holding Company in the 1980s, Bangor Punta. According to both Taurus and Smith & Wesson, there was no transfer of technology, nor is Taurus paying any royalties to S&W. Beretta had a contract with the Brazilian military to build the Model 92 pistol. After the contract was completed, Beretta had the option of continuing to build the weapons in Brazil, and competing with itself, or selling the plant. They sold the plant. I imagine that the original tooling has been long since worn out, and replaced.
I'll also have to assume that the rep actually told you that, if the weapon gave you no trouble in the first 50 rounds, you'll probably have NO trouble with it, unless you don't take care of it. Correct?
The actions of the Service Reps is rapidly being echoed in EVERY business. The young people of today have different ideas of what "service" represents. Most of them feel that showing up for work is all that is required. Expecting them to actually perform is unreasonable to many. Listen to the way they speak to each other, and you'll see why they feel that it's quite acceptable to speak to us in the same manner. They are a new generation, educated by what WE formulated for them, and taught at home by US as to what is polite. The old phrase " as you sow, so shall you reap" has arrived in full force.
Apple a Day
New member
Your rep. is either a ninny or one of those glamour boys who buys/trades guns for the "cool factor" instead of for shooting. You shoot a gun enough and parts wear out. Eventually, you're going to need replacements. Unless you own a machine shop you're going to have to order the parts. I'm still waiting for the extractor pin I ordered months ago.
Taurus warranty
I realize that this is old thread but since it is still on the Internet, I decided to post a reply.
This post is strictly my opinion and not meant to be critical or controversial.
I think from the description of the pistol you sent to them, it was probably a pre, or early 1980s model. If that is the case, the warranty would not be honored. This is a quote from you message
“I call and another rude lady tells me that because my old gun was imported by someone other than Taurus the lifetime warranty isn't applicable”.
If that was the case and they replaced the pistol for you anyway at a resonable price, it sounds like, other than the rude customer service personal, they were trying to be accommodating.
The following is a quote from a Wiki article about Taurus:
Taurus’ claim to fame is the Lifetime Warranty included with every weapon, the owner merely has to return the firearm to the factory or repair center, and any defect will be corrected at no charge. However, Taurus USA will not apply this warranty to Taurus firearms imported by other importers prior to 1984, so owners of older Taurus models should contact the company before shipping their guns in for repairs. Even though guns imported into the US before 1984 were manufactured by Taurus, the company will not honor the warranty on them.
That warranty is for the life of the pistol, not the life of the owner. Glock or no other manufacturer has a warranty that inclusive.
I occasionally read something on the forums about someone who has had to use the warranty and most of them have been good reports. There is not that many reports because there is not many problems with the Taurus.
I talked to a guy today that works in the firearms department in a local Academy of Sports (I bought a Taurus PT840 from him). They used to handle warranty problems for the customers that bought their firearm from them. He said that in 22 years, he has handled three Taurus complaints and in each one the service was great.
---------
In 1980 Taurus purchased Beretta's São Paulo manufacturing plant along with the tooling, technical drawings, and work force necessary to produce several different pistol designs. In 1984 the company created a subsidiary, Taurus International Manufacturing Incorporated, also known as Taurus USA.
I believe this is when the quality of the weapons started to turn around (my own speculation).
Before those two things happened Taurus had a reputation for manufacturing cheap Saturday night specials. Because they are still trying to overcome this reputation, and because they have a plentiful supply of cheap labor, we are able to but a cheap good quality pistols.
I realize that this is old thread but since it is still on the Internet, I decided to post a reply.
This post is strictly my opinion and not meant to be critical or controversial.
I think from the description of the pistol you sent to them, it was probably a pre, or early 1980s model. If that is the case, the warranty would not be honored. This is a quote from you message
“I call and another rude lady tells me that because my old gun was imported by someone other than Taurus the lifetime warranty isn't applicable”.
If that was the case and they replaced the pistol for you anyway at a resonable price, it sounds like, other than the rude customer service personal, they were trying to be accommodating.
The following is a quote from a Wiki article about Taurus:
Taurus’ claim to fame is the Lifetime Warranty included with every weapon, the owner merely has to return the firearm to the factory or repair center, and any defect will be corrected at no charge. However, Taurus USA will not apply this warranty to Taurus firearms imported by other importers prior to 1984, so owners of older Taurus models should contact the company before shipping their guns in for repairs. Even though guns imported into the US before 1984 were manufactured by Taurus, the company will not honor the warranty on them.
That warranty is for the life of the pistol, not the life of the owner. Glock or no other manufacturer has a warranty that inclusive.
I occasionally read something on the forums about someone who has had to use the warranty and most of them have been good reports. There is not that many reports because there is not many problems with the Taurus.
I talked to a guy today that works in the firearms department in a local Academy of Sports (I bought a Taurus PT840 from him). They used to handle warranty problems for the customers that bought their firearm from them. He said that in 22 years, he has handled three Taurus complaints and in each one the service was great.
---------
In 1980 Taurus purchased Beretta's São Paulo manufacturing plant along with the tooling, technical drawings, and work force necessary to produce several different pistol designs. In 1984 the company created a subsidiary, Taurus International Manufacturing Incorporated, also known as Taurus USA.
I believe this is when the quality of the weapons started to turn around (my own speculation).
Before those two things happened Taurus had a reputation for manufacturing cheap Saturday night specials. Because they are still trying to overcome this reputation, and because they have a plentiful supply of cheap labor, we are able to but a cheap good quality pistols.
Evan Thomas
Inactive
It's been six years since this thread was posted. I think the OP has solved his problem one way or another by now.
Closed.
Closed.
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