Taurus Lifetime Warranty....NOT!

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I've a good mind to... Email Taurus just to let them know I will never, EVER purchase one of their products
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The sad part is they give no email address on their website, I so wanted to email someone a bunch of times but was never able. If they do have a customer service email I could never find it

The thing here is...I have owned quite a few Taurus handguns and I've never really had any complaints. And that's dating back through the 1980's. Even that model 80 I sent in was well, well used and just worn out. It's simply a matter of their customer service was sooo terrible that they've converted me from a suporter to a hater. As far as the guns themselves I really have no complaint. I still love my almost 20 year old PT99
 
Just to throw a monkeywrench in all of this...

I don't believe that Taurus ever extended the Lifetime Warranty to guns made PRIOR to their introducing the warranty, which was, I believe, about 10 years ago (someone will have to confirm that, please).

Smith & Wesson certainly doesn't offer the lifetime warranty policy on all of their guns.

Hell, they don't have parts for a LOT of the hand ejector revolver models that the company produced over the last 100 years.

I tried to send back a Regulation Police for refinishing. It's an I frame, born circa 1917 or there abouts.

They wouldn't even touch it.

I tried to order a mainspring for it some years ago.

S&W hasn't carried I frame mainsprings in nearly 40 years.
 
Thank you, Mike

Thanks for interjecting some balance in this thread. I have owned a couple of Taurus revolvers (over the past 30 years) without any problems. Have spoken with Taurus several times and always was treated well.

By comparison, I have a Craftsman 1/4 drill (corded NOT cordless) that I have used a little over the past 25 years. It needs a new trigger switch. Do you think Sears has one - remember Sears tools are "lifetime" warranty (not the power ones though)- not a chance! Their answer, "Buy a new drill". Looked at new drills - all were much larger and heavier and did not meet my needs. Will bypass the trigger switch and wire in a foot switch.

Try buying parts for your 1980 model car at your friendly dealer -

Bottom line, customer service is important but, unfortunately it will vary. Often that is not due to company policy but the mood of the employee (who may be about to leave the company).

Buy what you will; after all that is your choice, but my experience (not Errornet postings) will determine how I spend my money. And for my money, I would buy another Taurus without reservation.

John
 
Let me get this straight...The OP somehow obtained an admittedly "old" and "worn out" revolver and is p!ssed because Taurus will not give him a new one for free? I've got news..."worn out" is not a defect covered by any warranty (material or workmanship defects = yes, "worn out" = no).
 
Let me get this straight...The OP somehow obtained an admittedly "old" and "worn out" revolver and is p!ssed because Taurus will not give him a new one for free? I've got news..."worn out" is not a defect covered by any warranty (material or workmanship defects = yes, "worn out" = no).
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If you're not going to actually read the thread why post a response? Or have you just missed the point that badly?
 
"Taurus guns are crudely made in Brazil, not of very good quality, Taurus international here in the states imports them, they are truely poor quality firearms"
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Even though I've had some minor problems with a couple of guns I can't say I would agree with that either. The biggest issue I have sen is fit and finish of internal parts. A little polishing and thing generally work fine. I think most owners could even fix the problems themselves except when parts are needed. It seems parts are near impossible to obtain. I will probably not buy any more Taurus guns unless the price is such that even with the cost of repair it will still be a deal.
 
Article on the 2002 Manufacturer of the Year award, with quotes:

Here's a quote from the last paragraph: "If it says 'Taurus' on it, then it's covered."

Here's another: "Our return percentages are so low they're almost unmeasurable.""

Top-Quality Firearms

Taurus International, the U.S. representative of Forjas Taurus of Brazil, first entered the United States market in 1968. The company has come a long way since then to be recognized as the industry's top firearm manufacturer.

"There are so many fine manufacturers in this industry, to think we are even in their league is a reward," said Morrison, who has been in the firearm industry for nearly 40 years. "Everything we do is directed at product innovation and quality, plus top customer service and delivery. We strive to do all those things a company must do to stand at the head of the class."

According to Morrison, the company's manufacturing techniques play a major part in developing quality products at a reasonable price.

"We use MIM (Metal Injection Molding) manufacturing which allows us to make parts that are almost perfect, with virtually zero tolerance from one part to another," Morrison said. "This gives us the ability to make extremely high-quality firearms, while keeping our prices down."

The lower price tag on Taurus firearms, however, presents a challenge for Morrison.

"That's been my toughest battle, convincing the public they can have a top-quality handgun without a high price," Morrison said. "Most people believe if you're going to buy a Rolls Royce, you're going to pay a handsome price. What we've developed is a Rolls Royce gun that sells for a moderate price."

Taurus is so confident in the quality of its firearms, the company has an Unlimited Lifetime Repair Policy.

"We established the lifetime warranty to help get the message out that we make the highest quality products," Morrison said. "We don't have to see a receipt. We don't need to see when it was purchased. If it says 'Taurus' on it, then it's covered. We're proud of our product. Our return percentages are so low they're almost unmeasurable."
 
Taurus's outstanding customer service is why my first Taurus is also my last. I learned an important and expensive lesson about buying any handgun that isn't made by marquee maker such as Smith, Ruger or Glock.
 
I just pulled this off the Taurus website...

"Our Unlimited Lifetime Repair Policy extends to all Taurus firearms imported or manufactured by Taurus International Manufacturing, Inc."


That jibes with what the lady told Beretta.

I know Taurus firearms have been imported by a number of different concerns over the years, and by the wording in the warranty, those firearms aren't covered.

Granted, though, I think the way it is worded DOES give Beretta more than ample ground, but only if his gun was, in fact, manufactured by Taurus International Manufacturing.

I believe that Taurus did undergo something of a name change.

That's how they're getting around this.


That said, the quality of Taurus firearms has improved dramatically over the past 20 to 30 years.
 
I own 3 Taurus pistols , a 608 revolver, a PT92 9MM semi auto, and a PT111
9MM, and have sent the 608 and the PT92 back for repair. The 608 was not locking up tight on 2 holes and the PT92 after about 1500 rounds broke the hammer spring and was light striking. I talked to customer service( very helpful and polite), sent the guns down to FL. Took a while (about 5 weeks) but they fixed both to my satisfaction.
 
I posted some time ago about buying a PT-111 and after a few dozen rounds the extractor popped off. I found the pin and extractor but the spring is gone forever. I called Taurus customer support and ordered new spring, pin, and extractor. The sent me the spring (which fit) and I went through two extractors (neither of which fit because the newer models are .5mm thicker and the customer service peope can't seem to grasp this fact). They never sent me the new pin. It's been a few months now. I ended up putting the old extractor and pin back in place with the new spring and a drop of Loctite. So much for a new carry piece. Now she's a safe queen. One day soon I'm going to trade it in.
Yesterday I tried to order a new ejector and ejector rod for an old model 66. When I shoot it a lot the ejector rod works itself loose. The [censored] who answered the phone at Taurus customer service was curt, said a lot of 'yeah' and 'nah', was clicking a piece of candy around in his mouth so it was hard to understand what he was saying, and they won't sell me either part because they're "restricted". Numrich has them for sale but they're out of stock at the moment; I know because I checked this morning. Taurus would sell me the extractor spring... if they had them in stock. "Yeah, call back in a month or so and check n' see if we have them then," the customer disservice rep. slobbered around his candy. No, thanks. I'm also not going to spend $40 to send you a gun and wait for months to get it back when all it needs is $10 worth of parts. I'll do what I did with the other gun, add a drop of Locktite.
I won't buy another Taurus.
 
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Has anyone tried to lookup who the president of Taurus International (in the USA) is and send him a snail mail letter?

If you want to get a message across, print out the messages in this thread, write a short, direct and polite cover letter and mail it to the head gun for their USA operations.

CEO's and Company presidents truly dislike hearing that customers are rudely treated by customer service reps. Especially when it costs them sales (i.e. detracts from their bottom line).
 
Only problem I every had was with FedEx who did not leave a box of moon clips at my door (wife was not home at that time) requiring me to drive some 30 miles one way to the FedEx terminal. I was told that they thought it was a gun and so did not leave it at the door.
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John, I had the exact opposite problem out of FedEx once. The only time I've ever had a warranty repair on a firearm was a S&W Sigma with a broken firing pin. Smith and Wesson sent me a prepaid shipper and had my gun back to me in 2 weeks from the time it left my hands. The problem was that FedEx left the package on my doorstep when it was clearly from Smith and Wesson and clearly marked "Adult Signature Required". When I called FedEx to inform them of a potentially serious mistake they blamed it on the holiday season and the rush to get everyone's presents delivered. My response was something along the lines of "If a criminal got ahold of my gun and hurt someone else with it that would be a helluva Christmas present then wouldn't it?"
 
Has anyone tried to lookup who the president of Taurus International (in the USA) is and send him a snail mail letter?

If you want to get a message across, print out the messages in this thread, write a short, direct and polite cover letter and mail it to the head gun for their USA operations.

CEO's and Company presidents truly dislike hearing that customers are rudely treated by customer service reps. Especially when it costs them sales (i.e. detracts from their bottom line).
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Actually I'm working on doing just that. I've already tracked down the article posted above by johnbt ( thanks for that ) and printed it to include with the letter. Also I've started to compose the body of the letter in my brain. My main issue right now is figuring out to whom to send it so it doesn't just get laughed at and thrown away. I guess I'm just going to just address it to Mr.Morrison at the address given on the Taurus website.

Something I would like to clarify here since at least one poster here has missed my point:

I LIKE Taurus guns. I have owned quite a few over many years with almost no issues. I KNOW this model 80 in question is 20 years old and simply shot out. That's why I called ahead and inquired if the warranty would apply in my case....I was told ( very rudely ) the lifetime warranty would cover it. I was also told MANY times the gun was being repaired and that parts were on order. As far as I can tell every time I called the rude ( most of the time ) customer service rep must have made up some story just to get me off the phone. The icing on the cake was when the superviser never called me back. This thread is about the terrible customer service I received from Taurus. It is not meant to bash Taurus firearms in general. I personally have 3 friends/family with Taurus revolvers in their nightstands because I told them to buy one. Taurus has pissed away an almost 20 year supporter in yours truely.


And lastly, this coming Tuesday 4/3 it will be 10 weeks since Taurus received my ( original )gun and I'm still waiting for the replacement I paid for. The supervisor told me the replacement would be shipped overnight once they received my money order and someone at Taurus signed for the money order last Saturday the 24th. I guess maybe they will eventually ship it and it'll probably be overnight so at this point....whatever
 
During the UPS strike some years ago the gunshop I was working at was closed on Mondays.

I had a funny feeling that I should swing by.

Sitting on the porch, in plain view of anywho who drove by, was a box PLASTERED with "adult signature required" stickers.

Contents of box?

EIGHT Smith & Wesson revolvers.

I called the local FedEx terminal and reamed the manager out for about 30 minutes.
 
To the above post: WOW!!!


about the topic in general:
I have been looking into getting a handgun for personal defense and maybe concealed carry and taurus WAS (note was) one I was looking at. After reading about some of the maintenance that is required maybe even before you shoot

The biggest issue I have sen is fit and finish of internal parts. A little polishing and thing generally work fine. I think most owners could even fix the problems themselves except when parts are needed. It seems parts are near impossible to obtain.
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I probably will not really have time to fiddle with the internals of my future pistol so I would probably end up going with somthing a little more ready to use. So here is my statement that Taurus will not have me as a consumer.

Edit: The thouhgt of haveing to deal with customer service throws me off as well. I would prefer to NOT have to call soon after I purchase my firearm.
 
This Thread is a good example and reason to buy American from American Companies that have good customer service reputation.
I am not saying anything bad toward Taurus we own one it is a ok gun.
Remember Company's such as Leupold, Buck, or American gun makers and many others whose reputation wasn't earned over night .

Anything can happen though, look at Winchester.

Under the circumstance it kinda sounds to me like the current Taurus treated you Ok with a new gun for $150 plus shipping.
 
After 6 trips to the service center for one gun (and it's replacement) over a period of about 6 months, I finally gave it to a gunsmith to repair. No more tauri for me.....................ck
 
That model was discontinued around 10 years ago. 7 weeks for repairs is not unrealistic considering parts were not in stock. You agrivated yourself by not being patient (case in point you received a letter saying repairs would take 3 to 4 weeks yet you call them the very next week). The revolver turns out to be unrepairable and you are offerred a brand new replacement for $150. Sounds like a pretty good deal for a revolver that may have been imported before the lifetime warranty started.
Check around some of the other forums and you will find others who bought from major brands and repairs have taken several months. It doesn't happen all the time, but it does happen.
 
WOW I have never seem so many grown men whin and cry before:barf:

always wanting something for nothing :rolleyes:

And the ones reading one thread with 4 or 5 people out of hundreds of thousands that love the Taurus pistols and say "I will not buy a Taurus now" grow up

Oh and one more thing. Those who keep saying buy American! "Amercian gun markers have better customer service" Who do you think these so called A$$holes people complain about at Taurus are? Alien? THERE G@D D@MN Amercians.


sorry I had to rant its been a long night at work.
 
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