BerettaBuckeye
New member
I'm posting this just to vent and not to start a flame war or whatever so take it for what it's worth and go on with your lives. It's long and ugly so you've been warned
I had an old Taurus .38 ( model 80 ) that was worn out...cylinder notches worn and Lord knows what else wrong with it. Trashed. Anyway in mid January I called Taurus to ask if they would repair it under the lifetime warranty. As I tried to give the serial number to the rude lady in customer service she cuts me off in mid-sentence and says lifetime warranty, send it in. Ok good.
* I ship it UPS next day ( $40 some dollars
). I track it, Taurus received it 1/23.
* On 1/30 I call just to make sure everything is cool...same rude lady says they don't have any record of it and yells at me when I try to say it was signed for a week ago by whomever UPS has as signing for it. She says I'll have it back in 3 or 4 weeks. Fine
* 2/6 I get a letter from Taurus stating that repairs on my gun should take 3 to 4 weeks and thanks for buying Taurus or something like that
*2/14 I call to see what's going on. Nice lady tells me it's in repair and I should have it back next week
*2/27 I call and rude man tells me it's still in repair and the lady on 2/14 should not have told me it would be back last week. Repairs take 5 weeks ( ?) and I should have it back the next week
*3/9 I call AGAIN, another rude lady tells me that parts are on order and it could be another 2 weeks. Previous 2 people shouldn't have told me it would be back because parts have been on order
*3/19 7 WEEKS LATER I get a letter from Taurus stating that they can't get parts for my gun and the lifetime warranty doesn't apply. Send $200 for a replacement gun
*3/20 I call and another rude lady tells me that because my old gun was imported by someone other than Taurus the lifetime warranty isn't applicable. I say yeah but....it says "TAURUS" all over it. Doesn't matter. Send $200 for a new gun. I ask for a supervisor, she transfers me to voicemail and I leave a message asking for a call back.
*3/22 Still no callback, I call and ask for a supervisor. I get a guy named Christian who tells me that I'm out of luck and it shouldn't have taken them 7 weeks to tell me that but they logged my gun under the wrong model number and it's been just sitting there at the factory. He says he can give me a new gun ( model 82 ) for $150 and that's my only option. Very unapologetic about the whole deal and the fact that he hasn't had a chance to check his voicemail "this week".
So in a nutshell I paid $150 plus the $40-some-dollars shipping to take advantage of Taurus' "lifetime warranty". And I had to wait over 7 weeks just for the privilege of getting the real story. I mean it was an old beater and $150 to replace it is fair enough but the whole thing was handled so poorly that I'm done with Taurus. I'll keep the one's I have but I sure as heck won't ever buy another. They signed for my money order last Friday the 23rd so now I get to wait around and see how long the replacement takes to arrive. Live and learn I guess.
I had an old Taurus .38 ( model 80 ) that was worn out...cylinder notches worn and Lord knows what else wrong with it. Trashed. Anyway in mid January I called Taurus to ask if they would repair it under the lifetime warranty. As I tried to give the serial number to the rude lady in customer service she cuts me off in mid-sentence and says lifetime warranty, send it in. Ok good.
* I ship it UPS next day ( $40 some dollars
). I track it, Taurus received it 1/23. * On 1/30 I call just to make sure everything is cool...same rude lady says they don't have any record of it and yells at me when I try to say it was signed for a week ago by whomever UPS has as signing for it. She says I'll have it back in 3 or 4 weeks. Fine
* 2/6 I get a letter from Taurus stating that repairs on my gun should take 3 to 4 weeks and thanks for buying Taurus or something like that
*2/14 I call to see what's going on. Nice lady tells me it's in repair and I should have it back next week
*2/27 I call and rude man tells me it's still in repair and the lady on 2/14 should not have told me it would be back last week. Repairs take 5 weeks ( ?) and I should have it back the next week
*3/9 I call AGAIN, another rude lady tells me that parts are on order and it could be another 2 weeks. Previous 2 people shouldn't have told me it would be back because parts have been on order
*3/19 7 WEEKS LATER I get a letter from Taurus stating that they can't get parts for my gun and the lifetime warranty doesn't apply. Send $200 for a replacement gun
*3/20 I call and another rude lady tells me that because my old gun was imported by someone other than Taurus the lifetime warranty isn't applicable. I say yeah but....it says "TAURUS" all over it. Doesn't matter. Send $200 for a new gun. I ask for a supervisor, she transfers me to voicemail and I leave a message asking for a call back.
*3/22 Still no callback, I call and ask for a supervisor. I get a guy named Christian who tells me that I'm out of luck and it shouldn't have taken them 7 weeks to tell me that but they logged my gun under the wrong model number and it's been just sitting there at the factory. He says he can give me a new gun ( model 82 ) for $150 and that's my only option. Very unapologetic about the whole deal and the fact that he hasn't had a chance to check his voicemail "this week".
So in a nutshell I paid $150 plus the $40-some-dollars shipping to take advantage of Taurus' "lifetime warranty". And I had to wait over 7 weeks just for the privilege of getting the real story. I mean it was an old beater and $150 to replace it is fair enough but the whole thing was handled so poorly that I'm done with Taurus. I'll keep the one's I have but I sure as heck won't ever buy another. They signed for my money order last Friday the 23rd so now I get to wait around and see how long the replacement takes to arrive. Live and learn I guess.
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