I positively adore my CZ-75B. I cannot believe I bought it for $300 or so, including a 15-round mag!
It is accurate, reliable and very ergonomic. It is my bedside gun (even though I have or had various 1911, HK, SIG, Beretta, Glock, FN HP, etc.etc.). I know several folks who bought CZ-75s after I did and all of them like their guns quite a bit.
I should mention BTW that samples of CZ-85 beat both the SIG P226 and the Beretta 92F during the Joint Service pistol trials. Unfortunately, Czechoslovakia was, back then, a Soviet satellite still and, obviously, could not be considered a reliable source of supply for the US military.
I never had to use CZ-USA service. However, when I did call to ask about the various grip sets it had, the rep on the phone stayed on the phone for over 30 minutes explaining the different materials, prices and dimensions these grips had. Try getting that kind of attention from HK, for example (esp. if you are a measly civilian).
To be fair, this was a few years ago when CZs weren't very popular or well-known, for that matter, and its office folks weren't so overwhelmed as they are probably now.
Skorzeny