I am VERY happy with CZ customer service and their pistols, too!
R6,
Sorry to hear of your problems. I always deal with Mike the gunsmith out at CZ-USA and he is exceptional. I have ordered parts and other things from him and get them FAST!
I will post again with regards to my CZ pistols and experiences in general. Sorry to repeat some from earlier posts.
First, I had never considered a CZ until a couple of months ago. A friend brought one of their catalogs to the range one day and I fell in love with these guns. The next day I went down to my local gunshop and handled one of the CZ75 Military models and a CZ97B. I was VERY impressed with the triggers on these guns. So much so I placed an order for a CZ75 Champion race gun in 9mm to serve as the ultimate plinker!
The accuracy, fit, trigger, and workmanship were impressive. So much so that I bought a CZ75 IPSC Standard(available only in 40).
The IPSC is the most accurate 40 I have shot. I had given up on this caliber after owning or shooting 40s by Glock, HK, and Sig. This gun renewed my faith in this caliber.
My next CZ will be another CZ75 Champion in 40, most definitely!
As for my shooting partners, they got bit by the CZ bug, too. One guy purchased a CZ75B standard model and another purchased a CZ85 Combat.
The friend who purchased the CZ75B standard model was shooting way to the left and asked me to do a sanity check off bags for him ( he calls me the human Ransom Rest
). I fired 3 15 round mags at 3 different targets at 50 feet. Results on all targets were 1 ragged hole in the xring about an inch and a half across. The gun grouped well, but the trigger was a bit rougher than others I had shot. That is easily fixed, though.
I also checked out my other friend's CZ85 Combat. This gun grouped a little tighter than the 75B standard and the trigger was definitely smoother.
All I can say is that this company has earned a customer for life. Their customer service and product quality in my experience put it head and shoulders above ALL other firearms companies I have had to deal with including Sig, Glock, HK, Beretta, Springfield, Colt, and Slick&Weasel.
Oh yeah. My CZ75 Champion came from the factory with Hogue grips that have finger grooves on them. They are great, too!
Sorry to sound like a commercial, but when Slick finds something he really likes, he likes to let others know!
Good luck and happy shooting