S&W Poll Thread

What was your S&W Quality Control Experience?

  • My S&W Worked Perfectly

    Votes: 107 80.5%
  • My S&W Needed to be Repaired Once

    Votes: 18 13.5%
  • My S&W Needed to be Repaired More Than Once

    Votes: 4 3.0%
  • My S&W Was Never Satisfactorily Repaired

    Votes: 4 3.0%

  • Total voters
    133
  • Poll closed .
I have a number of S&W revolvers. When I get a new one, before I shoot it, I do a careful examination. I check the lock-up, carry-up, trigger pull, endshake, etc. I then do what I have to do to get it the way I want. That usually means lightly smoothing the internals, often replacing the rebound spring, sometimes recutting the forcing cone, measuring the chamber throats, etc. When I get done, I have a gun with proper carry-up, tight lock-up, with a nice trigger, ready for the range. This typically only takes an hour or two. Do I really have to do all this? Probably in most cases, no, but I do it because I like to do it and I can and I think it results in a better gun.
 
Bikerbill, I replaced the grips on my M60, first with Hogues, then with Crimson Trace. I also replaced the sight with a fiber optic sight that's much easier to see. I don't consider either of those things to be quality control issues, though. :-)

I'm not ready to draw any firm conclusions about S&W quality control from one fairly minor issue with one gun, even if it is the only new S&W I've ever bought. Even companies with excellent quality control occasionally have problems with a new model, a new supplier, a new outsourced part, etc. Thank goodness for S&W customer service, though!
 
S&W M&P

I have a M&P 9 that was having some failures to eject (about 2 out every 100 rds.) when it was brand new.

I contacted S&W, they emailed me a return authorization and shipping label.

The M&P was returned to me within 8 days with a new extractor and polished chamber.

It's been dead nuts reliable since then. An excellent handgun. :D

They deserve their reputation as having excellent customer service.
 
I have owned many of both of Taurus and S&W revolvers only problem I have ever had was with a Taurus Snubbie 357 mag. My current Bedside Pistol is an old S&W 64 that was a Miami Police Department Trade in never had a problem with it I personally have put 500 rounds through it.
 
I've owned and sent back a number of SW 41s that never got repaired right. I've had around 15 of these over my life and trying to find the one that worked every time like the first one made in 1982 was almost impossible.

My 2008 model works fine and I will never let it go. It took me decades to find the working 41 like the one I bought in the 80s and I have learned my lessons.

In the Houlton Walthers I have experienced problems with the .380 but not in the .32.

I had a 329 PD crack and lose the barrel during the firing of factory ammunition that could have disabled me. When that was returned "all fixed" I felt I did not have the courage to own another Ti or Scandium revolver from SW--or anybody.

Unfortunately my experience with sending an SW back to the factory for repair has been always a loss.

I have found this to be true with other manufacturers as well. I have come to the notion that if "it's a lemon" it is forever a lemon no matter what the factory did to "repair" it.

The only success I have had was sending back a malfunctioning 100 round drum magazine to Auto Ordinance for my Tommy gun. They eventually sent back another that worked.
 
2 Smiths, no problems with either 1. My Father-in-law has several Smiths. He's never had any troubles either. One of the best values I think is the 22A. Although it's not my best 22 pistol, it has been a flawless performer, shoots accurate, and for the price it can't be touched by anything out there.

Post the same poll for Beretta and you'll also get the same response from me, lots of shooting over several models and never a single problem.
 
I assume by "needed to be repaired" you mean something that required sending the gun back to the manufacturer, or having it serviced by a gunsmith ... and that something related to an out-of-the-box flaw or early-in-life breakage?

My Smiths have been "perfect" thus far, but then they haven't been shot all that much yet. Had a Glock 23 that was "perfect" for many thousands of rounds before developing an extractor problem that was easily repaired (eventually sold it ... wished I hadn't ... and bought another).

All guns are subject to good, honest wear. I suspect any revolver can shoot loose, or any semi-auto can fail. Many of the latter require a "break in" period before they are reliable. Would help to distinguish between design or manufacturing flaws and normal wear.
 
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