S&W Poll Thread

What was your S&W Quality Control Experience?

  • My S&W Worked Perfectly

    Votes: 107 80.5%

  • My S&W Needed to be Repaired Once

    Votes: 18 13.5%

  • My S&W Needed to be Repaired More Than Once

    Votes: 4 3.0%

  • My S&W Was Never Satisfactorily Repaired

    Votes: 4 3.0%
  • Total voters
    133
  • Poll closed .
Bought an early Model 63 (.22 SS kit gun); barrel was cross-threaded and shot off to the side. sent it back and they put it together right.

Bought a "well-used" pre-Model 27 off GB; had it worked over by a local gunsmith. Now it's goo for another 50 years. (Not complaining here, at all. Stuff wears out, but quality stuff can be restored to full function).

Have several other S&Ws, no problems.
 
I have a 640 that has been alright, but my M&P15Ps are both total turds. They've been back at Smith for like 2 weeks, and no word yet. They're very rude on the phone, and I've been told 15 different things by different people over there and just keep getting the run-around. This whole experience is almost making me mad enough to sell even my beloved PPS! Ruger has never let me down like this (neither has KelTec!). Guess every manufacturer has a bad day sometimes, but the qc lately at Smith is leaving a bitter taste in my mouth. From now on, I'm only buying pre-lock revolvers from S&W.
 
I have had a number of S&W revolvers, both new and used, even with locks. Not a single failure over the years. Bought one Taurus revolver - it bound after 50 rounds, was sent back and returned and failed again after 50 rounds. It's now a paperweight.
 
Between SWMBO and myself we have 3 S&W handguns. 2 revolvers (686 & 15), 1 semi (422). Of the 3, only 1 (SWMBO's 15-2) needed any sort of repair at all, and I was able to do that myself as it only required tightening the mainspring tension adjust screw and a little loctite on the ejector rod. FWIW, it was used and came that way.
 
Aren't I the lucky one...

I own several, but only 2 that I've bought new, & one of those ( a new 610 ) had to go back to the factory 3 times before ( according to S&W ) it was even safe to shoot... IMO The vintage guns are as good as you can realistically get... but the new ones are over priced for the "actual" quality ... for the price, the new quality control is in the toilet... I paid almost $1000.00 for a new revolver that it was over 4 months before I was able to actually shoot it...:mad:
 
I've owned 38 (12 new, 26 used) S&W revolvers and 12 (7 new, 5 used) S&W semi autos over the years. Only 2 revolvers (both bought used) had to go back for repair. One was my fault (stripped the ejector rod) and the other (excessive yoke play) was just well used and needed a new frame.
I'd say that's pretty good.

Jim
 
I own M&P 9c, 915 and 60-14 revolver. I've heard of issues with the 9c as far as the stiker goes but I've got close to 10k rounds thru mine and no problems. I field strip, clean and lube afer every range trip, detail clean the slides twice a year.

I had a cylinder bulge due to a neighbor's reload the was out of wac. Was hard to eject brass after that but S&W replaced the cylinder for free.

One note. Sometimes you have trouble getting a return shipping label. In my experience, you should ask to have it e-mailed to to you. You get it within 48 hrs.

Dave
 
I have 3 S&W revolvers ... one needed to go in for repair (defective Firing Pin) ... S&W fixed it within 2 weeks, and paid for shipping to and from.

I also have 2 M&P's ... One needed repair FTE (ejection problems) ... they fixed it, paid for shipping both ways ... 4000+ rounds since w/o issue.
 
Have owned many over the years, but never any with a lock, and only one without a pinned barrel. And that one, had to go back.,

8 3/8" M629. The first year they stopped pinning the barrels IIRC, back in the early 80s. After a few hundred rnds, the barrel started to unscrew. Gun came back with barrel straight, and got sold.

Currently have 5 S&Ws, all pinned and recessed. Never had any trouble with any of them, and don't expect any. Won't buy the new ones, they aren't worth it, to me.
 
I've had three S&W automatics and 14 of their revolvers over the years. One, a 1911PD had a problem with the grip safety, which S&W fixed in four days, and for which they paid shipping both ways.

I had some timing issues with a Model 19 during the late 1980's, but I'm fairly certain that had something to do with my habit of working up Super Rockin' Zippy Silhouette Loads of Evil to relativistic velocities. As my fetish for chronograph abuse has faded, so have my trips to the gunsmith. :)
 
I own two S&Ws. I bought my Model 60-10 (J-frame .357) used in spring 2009, and have had no problems with it at all.

I bought my Mode 317-3 (J-Frame .22LR) new in April of this year. It shot fine, but the casings were extremely difficult to extract afterward and the extraction rod wouldn't move them without a solid rap with something hard. (This is apparently called "rough extraction".) There were also some metal shavings in the cylinder when I checked. After shooting it once, I sent it back to S&W to have this fixed. S&W sent it back two weeks later, and I've had no further problems.

S&W's customer service is excellent. It does appear that they've had problems with rough extractions with the new Model 317s, and quite possibly with other airweights.
 
I've owned or currently own, a half dozen or so Smith & Wessons, both revolvers and semi's. Never had a problem with them.

But then I've never had a problem with a gun. Any gun.
 
I currently own three Smiths -- a 686+ 4-incher, a 637 j-frame and a 22a ... all have been perfect since new (I did replace the grips on both revolvers, but that's not a defect, simply personal preference) ...
 
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