When Ruger first came out with the New Vaquero, I bought a pair for SASS.
Nothing But Trouble...sent 'em back for being out of time, one twice, one three times.
They both got fixed properly, one got a new cylinder,
however at that point I was a bit peeved, so sold 'em.
Used a pair of Uberti's after that...no issues at all.
Any gun MFR can have a bad day, or even a couple of bad days...
I've seen guns that looked like a hot, steaming mess, but shot like lasers...
& guns that looked perfect, but couldn't keep all shots in an 8" pie plate @ 50 yards...
So if the unthinkable does happen, remember a few things...
CSM's that you talk to on the phone are generally Gun-Muggles,
and very apt to forget to type up the important info you tell them,
they also have very limited powers to do things & must approve a lot thru Sup's,
so, be nice, be concise, expect that the call will kill your morning or afternoon,
check to make sure they are putting the important things in the notes section,
even so, STILL include a note in the box wrapped around the barrel...
that tells the repair guy EXACTLY what is going on...
because it is not unheard of for the Computer Notes to go Missing...
especially if you are nasty to the CSM
With guns, expect a Minimum 4-6 weeks wait, if not longer...
if they get it back faster, COOL!
If it takes 3-4 months, that's not unexpected either...they are human, after all...
but do check in at least every 6 weeks for updates. Remember to Be Nice!
Hope that helps