Really upset with S&W Quality Control and Customer service!
- Thread starter Rivers2k
- Start date
hydroholic
New member
Your a card! But then again. Some people are always right no matter how wrong they are. I think a little common sense would would go a long way in understanding why they would not want just advertise to the world mistakes made by one of the leading brands they sell. My common sense would tell me thats bad buisiness, but maybe these people are not as smart as the likes of you. Kinda like building houses for a living , but telling people the ones you build will fall apart in 5 or so years. Again I know what I saw and I will leave it at that.
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Yeah, I'm a card, and a S&W brand loyalist, which is why I also have Les Baer, Fusion, Dan Wesson, Beretta, and Colt in my handgun safe; have owned Sig, Kahr, Ruger, and Glock; and have Walther on order. I'm a S&W fanboi... except for all my other guns.
My point is, you participate in at least one online forum. Odds are, you have a digital camera, a cell phone, and/or a cell phone with camera.
You had to know people would challenge your claim; anybody with a room temperature IQ would expect that. How to verify your claim? Hmmm... hard one... oh, wait, take pictures, or name the shop where this occurred so others can confirm.
You did neither.
Perhaps you'll claim you didn't have your camera with you, or your phone with you. Thing is, I rarely meet people who go out and about without a cell phone. Even in Afghanistan, the majority of people have cell phones.
And US cell phones tend to have cameras.
So no, I don't believe you. It would have been too easy for you to provide some semblance of evidence, but you did not.
My point is, you participate in at least one online forum. Odds are, you have a digital camera, a cell phone, and/or a cell phone with camera.
You had to know people would challenge your claim; anybody with a room temperature IQ would expect that. How to verify your claim? Hmmm... hard one... oh, wait, take pictures, or name the shop where this occurred so others can confirm.
You did neither.
Perhaps you'll claim you didn't have your camera with you, or your phone with you. Thing is, I rarely meet people who go out and about without a cell phone. Even in Afghanistan, the majority of people have cell phones.
And US cell phones tend to have cameras.
So no, I don't believe you. It would have been too easy for you to provide some semblance of evidence, but you did not.
Winchester_73
New member
Did you guys hear about the S&W 629 that had a 357 686 barrel and a 22 cal 617 cylinder? I also heard the grips didn't fit right. And the nerve of them, not fitting the grips!
The proof of my claim? Well I said it, didn't I? I also heard it! So thats 2 pieces of conclusive evidence.
You want pics? Why do you need them? I posted what happened already. Why would it be repeated if it wasn't true? Remember, this is an online forum, the last place in the world where TRUTH as we know it can be found.
The proof of my claim? Well I said it, didn't I? I also heard it! So thats 2 pieces of conclusive evidence.
You want pics? Why do you need them? I posted what happened already. Why would it be repeated if it wasn't true? Remember, this is an online forum, the last place in the world where TRUTH as we know it can be found.
I think you should also apply a little common sense. S&W does not make a 629 plus, because as I said in my other post, it's impossible to cut 7 .44 caliber holes in an N frame cylinder. You can make all the claims of anonymous gunstores you want, but that doesn't change that fact that it's impossible to have a 7 shot .44 magnum N frame, and therefore impossible to have an N frame cylinder with 7 flutes in it.
As I said earlier, your either full of it, or you don't know what your talking about. It could be possible that you saw a 686 with an cylinder mix up like Japles gun, or it could be possible that you are just tryin to start some **** here to make S&W look bad. If your gonna do that you could at least come up with a story about products that actually exist...
As I said earlier, your either full of it, or you don't know what your talking about. It could be possible that you saw a 686 with an cylinder mix up like Japles gun, or it could be possible that you are just tryin to start some **** here to make S&W look bad. If your gonna do that you could at least come up with a story about products that actually exist...
Winchester_73
New member
Well said.
Here is my question: could the cylinders have been 8 shot 357 blanks (assuming they have more flutes, right?) with 6 44 cal holes? Could that be it? Just wondering. I don't know that an L frame cylinder could ever have 6 shots of 44 in it, when if you look at an N frame 44 cylinder, its fairly thin in spots.
It is possible that someone could have graves an 8 shot 627 cylinder and drilled it with 6 .44 caliber charge holes. But then you would have a cylinder with 8 flutes, not 7 like hydro keeps claiming. An L frame cylinder will only hold 5 .44 caliber rounds, as evidenced by the 696 series of revolvers in .44 special. I'm pretty sure that try to put 6 .44 holes in and L frame cylinder would net the same results as trying to put 7 .44 holes in an N frame cylinder.
Any way you look at it nothing in Hydro's little tale makes any sense at all. He either mixed up his model numbers, number of flutes, or caliber or he is just making stuff up about a company he doesn't like.
hydroholic
New member
I did miss speak on one thing, it was a 686plus Blank ( hense the .357 ) according to the guy.
So you honestly think that S&W took an L frame 7 shot .357 cylinder blank, drilled 6 .44 magnum holes in it, and put it into an N frame 629, and got the gun working well enough to pass test firing and be shipped out? And you want us to believe that?
It doesn't take a S&W brand loyalist (which I'm not) to tell you that's simply not possible.
johnwilliamson062
Moderator
I would have never thought it possible that other mismatched cylinder could have made it out of their factory either. Or through an FFL. Or to the range in the owners hand.
SOmething went very very very wrong there, it may have happened other places.
I was never sold on S&W anyways.
Give me a work horse Ruger or a truly classy colt.
SOmething went very very very wrong there, it may have happened other places.
I was never sold on S&W anyways.
Give me a work horse Ruger or a truly classy colt.
I'm a long time Ruger owner, shooter and enthusiast, myself.
However, over the years I've had to return my fair share of Ruger revolvers & pistols to the company for repair, and had to make simple repairs on some others.
Colts? Nice revolvers and Model O pistols. It's just that Colt DA revolvers are sometimes said to require more frequent repair/maintenance when subjected to heavy use than their S&W or Ruger counterparts.
I knew a former Colt and S&W LE revolver armorer who sometimes had his hands full trying to keep some issued 70's vintage Pythons running when being subjected to the daily rigors (and abuse) of being carried in cop holsters. He said it was easier to keep the S&W's running. I'm only a S&W revolver armorer, myself, but I'd much rather repair most of the major service pistols than any DA revolver.
I've seen some little thing slip past S&W's QC that I'd have thought would have been caught, but so many more examples of revolvers & pistols that were simply fine as they were removed from the box.
Now, whoever was working in their parts dept and was installing those mag springs upside down and backwards in the 3rd gen .45 magazines for a while? I'd hope they were either retrained and held to the necessary standard, or put to work mopping floors.
As much as some folks might complain about the big names in American firearms, there are other companies that have issues of their own.
However, over the years I've had to return my fair share of Ruger revolvers & pistols to the company for repair, and had to make simple repairs on some others.
Colts? Nice revolvers and Model O pistols. It's just that Colt DA revolvers are sometimes said to require more frequent repair/maintenance when subjected to heavy use than their S&W or Ruger counterparts.
I knew a former Colt and S&W LE revolver armorer who sometimes had his hands full trying to keep some issued 70's vintage Pythons running when being subjected to the daily rigors (and abuse) of being carried in cop holsters. He said it was easier to keep the S&W's running. I'm only a S&W revolver armorer, myself, but I'd much rather repair most of the major service pistols than any DA revolver.
I've seen some little thing slip past S&W's QC that I'd have thought would have been caught, but so many more examples of revolvers & pistols that were simply fine as they were removed from the box.
Now, whoever was working in their parts dept and was installing those mag springs upside down and backwards in the 3rd gen .45 magazines for a while? I'd hope they were either retrained and held to the necessary standard, or put to work mopping floors.
As much as some folks might complain about the big names in American firearms, there are other companies that have issues of their own.
sux for you...
Every time I’ve called Smith and Wesson customer service line I was treated really nice. THIS morning in fact when I called for a replacement part, the lady was super nice AND they are sending the part out for free. (And I even told they that the broken part was MY fault)
Don’t know I guess if you start a conversation out politely things go easier in the long run?
Glad they are taking care of you in the long run, but as stated it seems that you didn’t put your best face forward when you started the conversation. And believe it or not, making return labels uses a computer data base that is dependent on the USPS (or other shipping company)... AND 24-48 hours doesn't necessarily mean it will take that long. It’s a buffer for them in case there are complications with the database they have to use to produce the shipping labels. i would have laughed at you too! can you imagine the number of rude people that call in to the line DEMANDING things get fixed or whatever?
Also you bought it on-line man sight unseen.... buyer beware dude
Every time I’ve called Smith and Wesson customer service line I was treated really nice. THIS morning in fact when I called for a replacement part, the lady was super nice AND they are sending the part out for free. (And I even told they that the broken part was MY fault)
Don’t know I guess if you start a conversation out politely things go easier in the long run?
Glad they are taking care of you in the long run, but as stated it seems that you didn’t put your best face forward when you started the conversation. And believe it or not, making return labels uses a computer data base that is dependent on the USPS (or other shipping company)... AND 24-48 hours doesn't necessarily mean it will take that long. It’s a buffer for them in case there are complications with the database they have to use to produce the shipping labels. i would have laughed at you too! can you imagine the number of rude people that call in to the line DEMANDING things get fixed or whatever?
Also you bought it on-line man sight unseen.... buyer beware dude