*** Happy to report this issues has been resolved by another S&W rep. Joe from S&W reached out to me and was pleasant and professional. They are shipping me out new grips at no charge***
I was hoping to post a happy post this morning because I just got my first 686. Literally spent years of dreaming and saving and I finally got my 686 yesterday. I was so excited and then I noticed it.
My grips have a 1/16" gap in them, then I notice the screw is sticking out to far on the other side so I can't tighten it down. I foolishly purchased this gun online to save a few bucks. If I had seen this gun in the store I would not have bought it.
So I called smith this morning get customer service and I get a "hello" no name, no smith and wesson customer service, not even how can I help you. So I give the guy my name and ask his name he responds with Mel nothing else. So I tell the guy my problem he just gives me a curt "send me the grips and I will replace them". Iask for a shipping return label he tells me it takes 48 hours to e-mail me a shipping label! 48 hours to send an e-mail! I told Mell I spent $800 for this gun you cant just send me new grips he said he could but he would have to charge me for them anyways I am really ****** right now and will most likely go to another manufacturer for my next gun if this is they Smith takes care of their customers. I asked is there any way he can rush the e-mail it takes 5 minutes to send and e-mail and he laughed at me! he literally laughed at me!
Here are the pics!
Please excuse the kids toys in the background, that's why it has taken me so long to get my revolver .
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I was hoping to post a happy post this morning because I just got my first 686. Literally spent years of dreaming and saving and I finally got my 686 yesterday. I was so excited and then I noticed it.
My grips have a 1/16" gap in them, then I notice the screw is sticking out to far on the other side so I can't tighten it down. I foolishly purchased this gun online to save a few bucks. If I had seen this gun in the store I would not have bought it.
So I called smith this morning get customer service and I get a "hello" no name, no smith and wesson customer service, not even how can I help you. So I give the guy my name and ask his name he responds with Mel nothing else. So I tell the guy my problem he just gives me a curt "send me the grips and I will replace them". Iask for a shipping return label he tells me it takes 48 hours to e-mail me a shipping label! 48 hours to send an e-mail! I told Mell I spent $800 for this gun you cant just send me new grips he said he could but he would have to charge me for them anyways I am really ****** right now and will most likely go to another manufacturer for my next gun if this is they Smith takes care of their customers. I asked is there any way he can rush the e-mail it takes 5 minutes to send and e-mail and he laughed at me! he literally laughed at me!
Here are the pics!
Please excuse the kids toys in the background, that's why it has taken me so long to get my revolver .
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