My Glock came broke!!

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bfj2

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I am so pissed. You can not kill a Glock but my came dead. The firing pin saftey is installed wrong, broken, or the wrong one. Also they sent the wrong box (but we did not notice that at first). The gunshop sent it back to Glock to get it fixed. I told them to ask Glock to send me a new gun. I bought a new gun not a gun that has had to be fixed. I know Glock is a good gun but this will make me think twice about getting a new one.

Just in case you want to know it was the G30
 
At least you caught the problem.

Think of how many folks buy a brand new weapon, load the magazine and expect it to work flawlessly when they desperately need it without firing round #1 from it!

I think it is a bummer that your Glock came that way. They..or the dealer should give you a new Glock. It does sound like someone messed with the weapon because you mentioned it was in the wrong box. I wouldn't trust it and would demand a new one.

Good Shooting
RED
 
The internal problems combined with it being in the wrong box makes me think that it wasn't a simple defect. Someone is playing games somewhere between the factory and the dealer.
 
It may be that you don't have to look any further than that particular gunshop for the culprits. I may be completely wrong, but I have never bought a gun in a box at a shop where they didn't check the serial number on the box as well as on the gun. And just standing around shooting the breeze in some shops and watching others buying guns, the same double check always took place.
 
Thats horrible! You should never in no way buy another Glock as long as you live. They should pay for what they have done.:)

Jason
 
You're right, that's horrendous! You send that gun to me immediately and I will dispose of it with my Glock Amorers kit and a few spare parts.

Actually I have ordered several Glocks and they have always come in GLOCK PERFECT(ION) condition. I am going to have to agree that either the dealer opened it up and was playing around or they bought it from a wholesaler and not directly from Glock. Try not to let this turn you sour against Glock's though. Take it back and get it repaired or replaced. Call Glock and let them know what happened. Someone will make it right.

mlk18
 
How do you install the firing pin safety incorrectly? If the spring is missing, the pin will fall out. If it's in upside down, then the spring is on the wrong end, and it can't hold the extractor in place. There is only one part number for all except for the 45's(G21, G30 and G36 are the same).
Which model Glock was it? It is possible that someone installed a G17(generic) pin in a .45acp Glock
 
Sounds fishy

Gotta agree with the other posters that say the problem sounds like it happened after it left the factory. No telling where it happened. Why couldn't the shop just give you another Glock right then and there? Did you special order it? Who did you order from Glock or a distribuitor?
 
Wait a minute!

Why didn't your shop just disassemble the thing and fix it on the spot and ask Glock to reimburse them for the parts.

A firing pin safety is a little button knob plated with a spring underneath, a cheap $10 part. Didn't your gunsmith at that store have a spare?

I'm not a Glock armorer but can break a Glock down all of the way in 3 minutes flat. and I know dozens of guys that do the same.

I think you shouldn't shop at a store that would make you wait 2-3 weeks for Glock to fix the gun when they could do it in 5 minutes. they could order the parts from the closest distributor Glock or Glockmeister on the west coast and by the end of the week have the gun up and running.

I'd pimp slap the owner if I was you! :mad:

Bad customer service.
 
Glock Perfectino?

Yeah I actually own a Nomex suit, bring it on
Click to expand...

Good joke.



bfj2:

Are you 100% sure this is a new gun? Make sure all the serials numbers match. Call Glock, they fix it in no time or go to you local gunsmith.
 
Uh jtduncan,

bfj2 paid for a new Glock. Not a used Glock, not a repaired glock, not a refurbished Glock, a new Glock. Whether it was put together wrong (the gun and the packaging) at the factory, at the distributor, or at the dealership is not important. Who carries the responsibility of delivering a 100% functional product to the cutomer is ultimately the producer. It is up to them to deliver their product to the customer in perfect order. It may be that somewhere along the line it was the distributor or the dealer that screwed it up but it is still the producer's responsibility to present his product. They'll have to go back to find out where the problem happened but it is up to them to find out. IMO, sending the gun back for a brand new one was correct. An improperly installed visible part could mean something else wrong inside.
 
I would have told the gun store owner to get me another brand new Glock from their distributor. Then you only have a couple days to wait.

With Glock Inc., it may take a good two weeks.

That's the fastest resolution.

Onto liability issues, unless you've got your law license and have practiced consumer law, STEP OFF TO THE CURB LAYMAN! :mad: Sorry I couldn't resist power trippin!

From a legal perspsective, who touches the gun is very improtant. Ask any lawyer about product liability lawsuits. That's the maker's first defense, it was altered or modified by a user, distributor or someone down the supply chain. Read the disclaimers on your lawmower or some smokeless powder.

If the product was tampered with or altered, the law holds the tamperer responsible first. Then if the claim cannot be resolved by the tamperer, then the maker.

And so does your local Attorney General's Office.
I used to investigate and settle consumer protection complaints as an Ohio Assistant Attorny General.

Here, the product has been tampered with and having a mismatched or different box and a part that seems to be incorrectly installed or damages. Seems to qualify as tampering. Especially with Glock's know high QC.

The distributor and/or gun shop owner are first in line to fix the problem.

And Glock, the corp will make it right but I'd find out who the distibutor and dealer were and report them to Glock.

Never ever heard of such foolishness with a NIB gun. Once again, a pimp slap is in line!
 
Something's definitely fishy about the mismatched box and gun numbers.

Truthfully, we always prefer to ship the pistol to our in-house pistol gnome at the bench in the back of our shop for 99% of all problems. We stand behind what we sell, which is why we don't stock certain lines or models; if we know it's going to come back broken and we'll have to fix it on our dime, we'd rather not sell it in the first place.

(It helps that said pistol gnome is one of the best gunsmiths in the region. Plug, plug. ;) )
 
Mismatched serial number between the box and gun?????

When a gun store receives a new gun they are required by law to enter the serial number into their log, the number on the factory invoice, the box, and the gun, and the invoice from the distributer must match. I think this is second nature for any FFL dealer to check this. The wholesaler should have checked as well for his records. Both of their licenses are on the line.

The only way this could happen was if there were shennanigans at the gunstore. I dont know why they would do this or where they would get the extra box. There are actually two guns involved (the one in the box and the one that should have been in the box). It is obvious that some one previously had possession of this gun and it was not a new gun, and they put it in the wrong box form another gun whose whereabouts are unknown.

Was it a stolen gun? Or used in a crime?:barf:

Selling a used gun as new is fraud, and probably breaks several BATF regulations and possibly federal law.

I would nicely ask the gun dealer for my money back or a NEW gun. If he refused I ask him to call the BATF and explain how he sold me a used pistol as new and with the incorrect serial number on the factory box.

Perhaps he would like the BATF to inspect his inventory and records instead.

Get your money back and go elsewhere.

Ready for the flames MB




:cool:
 
The safety not working and the box being wrong add up to one culprit.
You local gun dealer was messing with it and put it back in it's wrong box. When you got wise to it he blamed it on Glock.

I've seen new guns come in at many a dealer and it's not uncommon for them to check out the action and play around with it before you actually pick it up.
I've heard of a few people getting Glocks stating they only got one magazine.
Guess what, the dealer was keeping a mag so he could sell it separately.

How did you know it had the wrong box? If the serial# was wrong I can almost garauntee it didn't come from Glock that way. Not only would that be a major boo boo but highly illegal.
 
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