My 686 Pro has a "feature"!!

I'd send them back the bad cylinder

Even though it may be a "cool conversation piece" or a collector's item, I'd send it back, since they asked for it.

Consider it a sign of good faith on your part, besides, S&W having it might just help ensure no one else has to go through this again. Or it might mean employee #545 gets to find a new line of work....

having the actual bad part might ensure their in house investigation is succesful, and the root cause of the problem discovered and corrected.

Send it back to them. Its the right thing to do.
 
If I were S&W, I'd have been horrified to find out that this revolver with THAT cylinder left the facility. Horrified until I found out that Japle had it, noticed it, wants it fixed and that nobody got scarred up or worse.

I probably wouldn't sleep until I had that sucker back in my building, so we could at the very least bore out the center or dish out the middle of it to ensure that nobody could ever slip that in to a revolver and have a massive failure with it, either by ignorance or negligence.

If were tasked with the job of making both parties happy, I'd instruct Japle to return it and instruct S&W to cut it in some such way as to make it impossible to mount or chamber, then send it back to Japle for the curio that it is.

The problem is that I'm just some doofus typing on a message board! :p:cool:
 
Send it back to them. Its the right thing to do.
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They messed up royally....a no 2nd chance royally....a permanent injury royally...A loss of an eye or permanent immobility. "The right thing to do" is a subjective opinion. Letting them have it back can be construed as a free hall pass. We are not dealing with the integrity, morality, probity, rectitude, righteousness, rightness, uprightness, virtue of the days of old. My observation of business of late has been one of "cover thy own a**". The Patomic two-step comes to mind when I read their replies to Japle's questions. I was always taught to let your yes mean yes, and your no mean no, and any "omission of the truth", or "little white lie" is still a lie. From what I have read, they have been inconsistent in their professional handlings of this affair.

IMO of coarse ;);).
 
UPDATE - 1/30/12:

Got a call today from Paul Pluff, Director of Marketing Services at S&W. We had a long conversation about S&W’s inspection, QC and testing. According to him, they fire 40,000 psi proof loads through their .357 Magnum revolvers. The fact that this cylinder, even with 40% of its wall thickness missing on one chamber, passed the proof test is pretty damned impressive.

We discussed the liability problems S&W faces if this cylinder is left in the hands of someone they can’t control. I told him I completely understand their position. I have the FedEx shipping label they emailed to me and I’ll ship the cylinder back tomorrow. I hate to part with it, but I have to respect S&W’s position.

Darn!!

We discussed several other issues which I don’t need to go into. The bottom line is, S&W is aware of the severity of their mistake. They intend to make it right, and then some.
 
The bottom line is, S&W is aware of the severity of their mistake. They intend to make it right,
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I once managed the repair department for an electronics manufacture and one thing I learned is folks are going to screw up. The only real question is how the company will respond. I have followed your thread from the beginning and it sounds like they weren’t as aggressive as they could have been at first, but now it does sound like they are trying to “satisfy the customer”.
 
We all know we live in a world that isn`t perfect but firearm manufacturing is a serious venture...S&W in the past has always been... at least in my mind... close to the top in quality but the reality is their QC has not been what it once was...but you might be able to say that for the majority now... craftsmanship is on the wane...

I`m very glad the OP found this very big mistake before he became a statistic and it is likely... him being in his technical profession... would be one of the few to ever notice it...that`s scary for the majority of us...

I`m very interested in what the "and the some" statement from S&W means...This is very interesting....I`m sure you`ll keep us informed...But at the very least you will get a gun that is up to standards..I`m pretty sure S&W will make sure of that..
 
UPDATE 2/3/2012:

The FedEx guy showed up today with my 686. As they promised they would, S&W installed an unfluted cylinder and didn’t mess with my action work.

It looks pretty good, don’t you think?

Newcylinderopensmall.jpg

Newcylinderlsidesmall.jpg
 
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If you are happy, I am...

That is a conversation piece for generations...

Just glad you were astute enough to discover the flawed cylinder, before it 'discovered' you...

I still think you deserve the old cylinder back 'demilled'...
 
Your megaphone came in handy. You "got what you got" because you "did what you did". They would have screwed you seven ways from Sunday if you hadn't used your megaphone.
 
Nice improvement. I thought S&W only tested every other chamber, not every chamber. This would have allowed the random rounds NOT to be placed in the thinnest walled one?

And yes I can see why they would not have let you keep it, it's worth a Million Bucks to their legal dept in payments on the "lifetime" warranty.;) Smith should hang it on a 5# chain and let each dufus that milled that part or inspected it afterwards wear it like a "Flav a Flav" necklace at work, presuming it would not get caught in machinery and remove their useless noggin'.:D

Now you may go shoot the cr@p out of that beauty!
 
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