Leupold scopes and service very disappointing

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Out of maybe ten Leupolds through the years, both new and used, I had trouble with only one. I sent it in. About two weeks later I got an email saying that the scope had been repaired and was being mailed back to me.

The email arrived two days after I had picked up the scope at the post office.

Stuff happens...
 
Thanks to the moderator for spacing my first post for me, before i got a chance to. My Larue mount is fine and not the cause of the problem. I talked to larue and leupold about the torque specs, and torqued it to there specs to assure it wasn't overtightened.

Im not saying to telling anyone to not buy Leupold scopes cause of my experience. Im sure they are tons of people that have had nothing but great experiences with Leupold. All im trying to do is share what happened to me so people are aware what can happen and how there service responds to it which in my case wasn't the best.

For example, i purchased a $20 rifle rest from Explore Products and less than a month later, the stitching came undone so i called them back to ask if there was anything they could do. The guy i spoke to went above and beyond his call of duty to make sure i was satisified. He called Cadwell directly for me and since they were behind and it would of took awhile to get a refund or another bag,so he got them to refund the money to the company so i could get another bag through Explore Products. He even let me keep my old bag and sent me a new one which i never expected him to do. This is how customer service should be. The biggest surprise it was for a $20 bag, not a $500 product.
 
Anytime you get people involved in any process, whether flipping burgers, making scopes, or building space shuttles, things get messed up. It happens. Customer Service people are generally very good at intercepting and defusing customer wrath over mountains made out of molehills. Service techs generally get it right when fixing stuff, but there are times when (like anyone) they figure they know what the problem is and only fix part of the real issue. And there are often customer-based issues, like the crushed tube in question.

I am absolutely positive that Leupold will make it right, I have seen them honor their lifetime warranty when the issue clearly was not defects in manufacturing. If you are not happy with your Leupold scope, sell it when you get it back, someone else will be ecstatic to have it.
 
Got mine back in the time frame they defined, with a service note. Reseated it, zero'd it in and am very satisfied with the work. Of the 12 Leupolds that I have, this is the only one I have ever had one issue with and it has been corrected in full.
 
I want nothing more than this scope to be as great as it should be and hopefully its fixed this time. If so ill keep it forever. Im mostly upset on there customer service that i experienced. Besides all the bull****, i do really like the scope, the clarity is amazing.
The tube was replaced due to the lens came loose and whatever else got damaged in the process or they did it just to be safe. The tube DID NOT break from over tightening. Im sure it happens alot but i installed and torqued the mount to there specs
 
Thats why I bought vortex... Had some residue on the inside of the lenses so I sent it in. Had it back within a week after i dropped it off at post office.

Got it back with a minor issue(elavation and windage knob switched), called them and they said they will send me label to overnight it to them, fix it same day and overnight it back. I decided to keep it for now and fix it myself to not go through hassle of taking scope off rifle... 3 days later received a VERY nice goodie package from them apologizing for their mistake.

With options out there like vortex, that have better quality for the $$ and customer service like that I don't understand why people still get the 'used to be good' brands, other than 'old habits die hard' thinking. If it was me and I had this problem, I would have done a chargeback on my AMEX the first week in on the repair. You were sold a defective product, which isnt the retailers fault but then they will deal with leupold. If enough people take a stand either they will stop carrying leupold or they will get their act straight.
 
I keep hearing how company's (any company) quality is going down etc etc. and since I'm a retired manufacturing and metallurgical engineer I"m here to say that is all a HUGE crock of BS! (At least for the companies which spend the money on new equipment to compete).

If you are to stay competitive the company must buy and use the most current CNC machining centers available. The old days of hand machines is gone and this is a good thing. The CNC machines are capable of holding tolerances far tighter then any of the old lathes could. This is fact.

And to get a machinist job now days running these machines the operators must go to tech school. No one just comes in and is put on them anymore. The companies can not afford to have poor operators destroy their nearly million dollar machines.

Along with much better machinery there is also much better inspection equipment. Sometimes even built in to the machine to automatically gauge dimensions.

If this was not the way it works how could China possibly take jobs away from us? The automation lets them compete is why. Now when you get into metallurgy and heat treatment these countries (China, India etc) really are lost. So the MATERIALS are not as good or rediculously POOR. And as was said before, most everything made in Japan, Korea or Germany is as good or better then we make in the US.

My new Remington 700 SPS Buckmaster is FAR better made then the 700 BDL I bought in the 1970's. That one had an out-of-round chamber and wouldn't group into 2" and also the blueing on the bolt handle looked brown, not blue.

What it comes down to is customer service and who cares enough to want to be the best at and continue to be the best at it.

My 2 cents. :p
 
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If this was not the way it works how could China possibly take jobs away from us?


Ever heard of slave labor::rolleyes:

Quality goes down because the intent on turning out huge profits require speed and getting the product out the door while relying on the consumer who is busy not returning the product. I've seen this in my work life as a quality control technician, now of course this varies from company to company but poor quality today exist. Sorry I prefer my old pre60 guns over your machine made stuff of today. Have you ever operated the bolt on a hand made 100 year old 30-40 krag.;)
 
Wingman, with enough handwork, the action of most any rifle can be made to be as glass-slick as a Krag. But the dimensioning of the barrel in today's rifles is far superior.

As has been said, it's a people-thing as to record-keeping and dealing with customers. Quality control in manufacture is a people-thing.

Companies can have lemon people as well as lemon products. But for companies like Leupold (and many others), it's pretty-much rare.
 
I have no doubt that an $800 Leupold scope is really a $200 scope with the other $600 dollars built into the price to pay for repairs on multiple other scopes that fail. The price to quality ratio is terrible compared to others in the same price range, plus they feel and look cheap. The glass sucks for the price too, if you've bought a Leupold it's obvious that no research or comparison was done and you just bought the name. I once bought a used rifle with a 3-9 vari x II and I couldn't get it off that rifle and into the garbage fast enough. I honestly can't understand why people buy them when there are so many better choices out there.
 
I have a Leupold VX 2 and love it. The eye relief is far superior to my buddies Ziess. Last season he missed two deer, and I killed two deer.
His rifle he has to strain his neck to see a full field of view, with my scope you can throw it up quickly and get off a shot. I strongly prefer the Leupold.
 
This is the ggreat debate, isn't it?

In the old days, you got an expensive product and kept it for a lifetime. If something ever did go wrong, you got it fixed. It was an investment.

or

You baught a cheapo knowing full well that it was going to have to be replaced several times over a lifetime.

I suppose in the end it came down to, "pay upfront" or "space it out over years."

Now you buy something expensive and it craps out on you anyway. The "it happens" argument doesn't wash with high end retail. You pay for the quality control and all the products that get "cast off" because they weren't up to spec.

Write to the company, pen and paper, not a phone call, not an email. Show them you are interested enough to send a letter and spend .44 cents to send it. Ask them to find out who handled the return, who fixed it the first time, and why was the product was not inspected before it was returned to you. Be nice, be polite. Ask for a writtem response. See what they have to say.

I think any consumer deserves that much.
 
I have no doubt that an $800 Leupold scope is really a $200 scope with the other $600 dollars built into the price to pay for repairs on multiple other scopes that fail. The price to quality ratio is terrible compared to others in the same price range, plus they feel and look cheap. The glass sucks for the price too, if you've bought a Leupold it's obvious that no research or comparison was done and you just bought the name. I once bought a used rifle with a 3-9 vari x II and I couldn't get it off that rifle and into the garbage fast enough. I honestly can't understand why people buy them when there are so many better choices out there.


Care to name a few that are in the same price range?
 
- 1 seven, ole boy, My leupolds are top notch. I have two, a VXII 4x12x40 AO, and my daughter has a VXII 3x9x40, both of which are very fine thank you.;) Oh and btw,,, I research everything I have to spend my money on!!!:cool:
 
Oh for the good ole days of fixed power scopes with a little length so they can be positioned properly not having to mess with extended rings etc.
 
I have a Leupold VX 2 and love it. The eye relief is far superior to my buddies Ziess. Last season he missed two deer, and I killed two deer.
His rifle he has to strain his neck to see a full field of view, with my scope you can throw it up quickly and get off a shot. I strongly prefer the Leupold.

Sounds more like an equipment/setup problem that your buddy has and not a scope problem. If he has to strain to be in a natural position the scope is not set up properly. Maybe he has to scoot the scope further or closer on the rings, or get a cheek pad.


Either way, proof of use isnt proof of quality. These days most 50 dollars scopes from walmart will 'get the job done', and the best part is if you get a lemon you go to walmart and exchange it for nothing more than the price of gas to get there. Maybe your just a better marksman? Ill bet my life on a good marksman with cheap but working equipment over a bad shot with AI rifle and S&B glass.

I keep hearing how company's (any company) quality is going down etc etc. and since I'm a retired manufacturing and metallurgical engineer I"m here to say that is all a HUGE crock of BS! (At least for the companies which spend the money on new equipment to compete).

If you are to stay competitive the company must buy and use the most current CNC machining centers available. The old days of hand machines is gone and this is a good thing. The CNC machines are capable of holding tolerances far tighter then any of the old lathes could. This is fact.

And to get a machinist job now days running these machines the operators must go to tech school. No one just comes in and is put on them anymore. The companies can not afford to have poor operators destroy their nearly million dollar machines.

Along with much better machinery there is also much better inspection equipment. Sometimes even built in to the machine to automatically gauge dimensions.

If this was not the way it works how could China possibly take jobs away from us? The automation lets them compete is why. Now when you get into metallurgy and heat treatment these countries (China, India etc) really are lost. So the MATERIALS are not as good or rediculously POOR. And as was said before, most everything made in Japan, Korea or Germany is as good or better then we make in the US.

My new Remington 700 SPS Buckmaster is FAR better made then the 700 BDL I bought in the 1970's. That one had an out-of-round chamber and wouldn't group into 2" and also the blueing on the bolt handle looked brown, not blue.

What it comes down to is customer service and who cares enough to want to be the best at and continue to be the best at it.

My 2 cents.

I don't think anyone is questioning that better machines are built and used everyday. But regardless of what 'the best' is out there, quality control is still a company issue and not a technical one. As stated earlier, these days $50 dollar tasco's get the job done, and thats because of the vast improvements of technology. The difference is that they decided to increase speed and cheapen materials at the cost of more lemons. The companies current decision has nothing to do with how it was 30 years ago or even yesterday.

As a business owner myself, I come to that decision very often. Whether to increase cost and improve quality or stay the same or worsen. Currently the decision is almost always improve quality, so that I can continue growing and attracting customers. BUT if my company is already worth tens of millions, and those everyday small decisions are put out of my hands and onto a workers, that doesn't have the same pride attached to the company as I would as the owner, those decisions change.

Lastly, as for materials being segregated by country... and countries not having the skill or knowledge to create good materials.... I would have to disagree.
1. We are NOT talking about ADVANCE materials here. Remember we aren't building a spacecraft but a scope.
2. Unless your talking about state of the art formulations, which scopes are not made of, these are NO SECRETS. China as a country didn't miss the memo on how to make an aluminum tube solid enough for a scope.
3. Besides all those points, russia has a more advance steel metallurgical knowledge than anyone else. They have made rocket engines that the US buys for their own use, because they simply can't make them as strong and light and efficient as them because they don't have the knowledge. But again, this type of 'secretive knowledge' that puts them ahead isn't relative to scopes. a 1% weight difference while keeping strength is useful and noticeable for a 4000 pound hunk of steel, not so much on a 1 pound object.
 
I was wondering about Leupold's warranty on their tactical scopes (all MK IV's).
Their website does not disclose their warranty. I can understand a difference between commercial and consumer usage, but don't get why you have to call them (according to their website) to get information on their warranty.

Anyone know what the warranty is for the Mark 4 line of scopes, "consumer" usage?
 
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