I've heard one negative report on this board about a phone rep at Wilson's. Let me relate my account about them, and so called "one-man" custom smiths.
I have a LWC for which I had bought a set of Wilson's pyramid sights(their take on Novak's). I had a very knowledgeable co-worker do a "less than staisfactory" installation that I wanted a pro to rectify. I took it to an advertised smith who promotes himself as having over 15 years of experience and reputation.
It seemed like it irritated him to devote a few minutes of his time to me while standing in his shop. Two of his past customers/buddies were waiting for him. He told me that my slide was trashed, and that replacing it was the only "fix" he would consider. It was up to me if I wanted to "face reality" and accept it. (I didn't)
I got on the horn with Wilson's and explained my problem. I was given over to the man who DESIGNED the sights, and he encouraged me to send in my gun. One day after arrival, the shop steward called personally to say they could "save it" w/o anything major. They dialed in their equipment to machine a rear sight SPECIAL for my slide! I had my gun back 5 days later. About $70 total, prior to UPS' usery fees.
SO, if I am ever inclined to spend that kind of dough on a pistol, it WILL be a Wilson's. If they can ever start putting in a series 80 style pin safety, I probably will. Don't be put off by the fact that they sub out their parts. After all, so does Ford, GM, Harley and many others. SO WHAT!
[This message has been edited by VictorLouis (edited February 21, 2000).]
[This message has been edited by VictorLouis (edited February 21, 2000).]