Lead Time For Custom Work?

I understand, and I'm sorry if my last post seemed harsh. It just seemed like everyone was talking about how wait times should be without looking at this specific gunsmiths website to understand his waiting list policies. I could only dream of one day being able to afford sending one of my guns off To be customized, so I hope everything works out for you, as I hope it does some day for me.
 
IMO, as long as the customer is informed of the backlog and understands the system/sequence in which the business does the work on the customers item and still wants the job done, he/she has no complaint whatsoever.
If I go into your shop and you tell me there is at least a four year wait and I agree to have you do the work, I should expect to wait four years.

It would be when a customer brings an item in for work and is given an approximate time for services rendered and the work is not done on about the given time, or a reasonable time thereafter, that would make me upset...understanding that there is always cases in which things can go wrong and the original given dates can't be met. Then a simple phone call or some kind of communication by the business should be given to the customer.
 
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