I have or have had a number of different makes - Colt, S & W, Bersa, Heritage, Uberti, Pietta, ASM and Ruger - of course in different calibers & configurations - i.e. revolvers, semi autos, rifles, etc.
I have owned six different Rugers - still own 5 of 'em. All have been excellent guns and I've never had a problem with any of them . . so I can't say I've had personal experience with their CS but I do know folks who have used it and have been very pleased.
ANY brand can have a "lemon" once in a while so I don't think a person can really judge a company by that unless it is an obvious "QC" problem with a large majority of their production. I'll use Remington's "R51" as an example - 'buff said! :roll eyes:
Today, it seems like so many of the "old time" U.S. Manufacturers have really slipped - Colt, Remington, etc. And let's face it . . the "new ones" sure aren't the quality of the "old ones".
Ruger offers a good, dependable and well built product. And, they back it up with good CS . . . what more could a person want? Yea, I still like my vintage Smith's and such . . . but whenever I grab one of my Rugers . . I know it's going to work.
Everybody has their own opinions . . but it's kind of refreshing that there is still an "American" company that produces a good product. . . . something that we sadly miss on a lot of different items.