October 16, 2011, 02:07 PM
#29
qqq1
Digging this up in case anyone was interested. Taurus never would let me speak to anyone other then the receptionist who answers the phones. I filed a complaint with the BBB and put a full refund as my wanted resolution. 30 days later Taurus sends a notice that they agree to give a full refund. No arguments or conditions like "let us try to fix it once more, we'll give you a replacement". I sent the gun in and got my check yesterday. The check is for the exact amount I paid a year and a half ago. I was pretty surprised since the BBB doesn't actually have any power. They can only do things because most places agree that they can. I'm pretty happy about it, I really thought Taurus would just say "we don't care" and I'd be sending it in every couple weeks or selling it for a big loss. Don't mistake this as me finding any respect for Taurus. I see it as they know that they sold me garbage, they know they cant fix it, and they know I would bug them constantly for years.