I'm finished with Ruger
- Thread starter Vet66
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I have a Ruger single six, brand new. Fired it one time and the cylinder froze. Sent it back to Ruger. They shipped it back suppose to fixed. It wasn't . Sent it back to Ruger again, they shipped it back and it works flawlessly!! Sometimes we just have to have a little patience with these company's. These transactions took place about one month start to finish. Ruger is a great Company run by humans.
Hammerhead
New member
If Ruger's quality control department was better, their customer service department wouldn't be so busy.
I've owned 6 Ruger revolvers, 4 single actions and a .22 SP101 were poorly built, but the GP100 (2013 built) is very nice, no complaints.
I've owned 6 Ruger revolvers, 4 single actions and a .22 SP101 were poorly built, but the GP100 (2013 built) is very nice, no complaints.
Edfrompa, thats the kind of stuff im talking about. You shouldnt have had to send the gun back a second time. Seems the never even tested it before they sent it back to you the first time. Thats terrible QC/customer service. Idk how they know if they fixed somethin with out even testing before it leaves. If i ever send a gun back for the same problem twice, it will be the last one i buy from that company...and i will let them know that too.
People need to hold these companies responsible when they turn out a product that is poor quality. Thats the only motivation they will ever have to get their stuf together. If we never voice our opinion to them or let them know we will buy
from another company if we are not satisfied with theirs, then they will not care or be worried about QC. If sales start to drop, then thats the only way for change to occur.
People need to hold these companies responsible when they turn out a product that is poor quality. Thats the only motivation they will ever have to get their stuf together. If we never voice our opinion to them or let them know we will buy
from another company if we are not satisfied with theirs, then they will not care or be worried about QC. If sales start to drop, then thats the only way for change to occur.
I do think quality has slipped with a number of manufacturers, especially with their newer designs.
In the last 3 years I have had to return 3 Rugers (LCR trigger broke, and an SR40 compact and SR 45 had malfunctions way beyond break-in). Ruger did fix two of them, but the compact 40 was still finicky. I dumped all of them and would not buy another SR series, I just think the design is flimsy. I avoid dry firing my other LCR, a .357 I like very much.
My Smith Bodyguard .380 was junk, my SIG P 250 and 2 P238s were very finicky, as were my Kahrs. My Kahr P380 was a disaster. Even my Glock 42 wouldn't run reliably.
I still would buy from Ruger and Smith because they will fix things fairly promptly, and pay for shipping both ways. So will SIG and Kahr.
Nobody I know of is perfect, so the key is service. Taurus quality probably isn't that much worse than Ruger these days, but as far as I can tell, their service is really slow and I'm not sure they pay shipping.
In the last 3 years I have had to return 3 Rugers (LCR trigger broke, and an SR40 compact and SR 45 had malfunctions way beyond break-in). Ruger did fix two of them, but the compact 40 was still finicky. I dumped all of them and would not buy another SR series, I just think the design is flimsy. I avoid dry firing my other LCR, a .357 I like very much.
My Smith Bodyguard .380 was junk, my SIG P 250 and 2 P238s were very finicky, as were my Kahrs. My Kahr P380 was a disaster. Even my Glock 42 wouldn't run reliably.
I still would buy from Ruger and Smith because they will fix things fairly promptly, and pay for shipping both ways. So will SIG and Kahr.
Nobody I know of is perfect, so the key is service. Taurus quality probably isn't that much worse than Ruger these days, but as far as I can tell, their service is really slow and I'm not sure they pay shipping.
I have bought 10 new Rugers this year, all perform flawlessly and are accurate. They go "BANG" when the trigger is pulled every single time. One would think I would have gotten a bad one in that bunch but they are great shooters. 7 Ruger Americans, a LCP, LC9s and another LCR
I sent a Taurus back for minor issues in March that I bought in February. I got it back in 7 weeks. The paperwork that came back with it said they shot 72 rounds through it (half being the same as I had the problems with). It has functioned perfectly with the 400-500 rounds I have shot since I got it back. I think they pay the shipping both ways for the first 90 days (down from a year).
Dain Bramage
New member
Sadly, out of four Ruger single actions, I've had to send two back for repairs.
My 50th Anniversary .44 mag Blackhawk had a problem with the reverse index pawl. Adding insult to injury, the service person acted like I didn't know what I was talking about and didn't offer a prepaid ticket for shipping. If I was a little more experienced with the process, I would have insisted on it.
My 5.5" Single Seven was even less well sorted out. It had three distinct problems.
On the plus side, like jmr40 posted earlier, once the problems were fixed, they are super great guns.
My 50th Anniversary .44 mag Blackhawk had a problem with the reverse index pawl. Adding insult to injury, the service person acted like I didn't know what I was talking about and didn't offer a prepaid ticket for shipping. If I was a little more experienced with the process, I would have insisted on it.
My 5.5" Single Seven was even less well sorted out. It had three distinct problems.
On the plus side, like jmr40 posted earlier, once the problems were fixed, they are super great guns.
Well gosh! That's 16 good ones out the 2 million they produced the last couple of years... I guess things aren't so bad after all.
The only new Ruger I bought a few months ago (Redhawk) went back for two repairs.
And of the three new S&W's I bought in the last 2 years one of them had to go back also.
Jim
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