I will never own another Taurus firearm. I could have ended up another statistic!

SS,

So far, so good!

As for Taurus QC, they're now on notice that you bought a defective product, and that the design is probably defective due to the multiple failures of components.

They cannot afford to ignore what they "now know" so I think you can be assured that they WILL immediately take remedial steps. (My guess would be in design.)

To be fair, if machines didn't break, nobody would know what to fix. And pistols would weigh 6,000 pounds and be incapable of firing a projectile at any higher velocity than 3 fps. You've done us all a service, but I'm sorry you were exposed to the problem!

Please keep us informed about this.
 
I agree that blasting them first off is not a good idea, though I too can understand how you feel. Threatening to sue is both needlessly irritating them and pointless. You really have no ground for legal action, other than recovering the cost of the pistol, because you suffered no damage.

If they refund your money, accept it. That or replacing the gun is all they are obligated to do. If they send you a new gun, sell it for what you can get for it and buy another brand.

Jim
 
FedEx picked up the gun on Taurus's dime this morning as promised. Taurus said they have already cut the check for the refund, and they will mail it to me once the firearm has been logged in to their vault.

I may be iffy about their products in the future, but they should really consider offering training to other companies on how to provide outstanding customer service and support.

I have never dealt with a more professional or courteous company and I have done hundred's of refund requests and RMA's in the past.

Once I receive their check, I plan to pen a letter thanking them for such excellent customer care.

-SS
 
SS,

That would be a gratuitous courtesy on your part, but is there any indication that Taurus is going to keep you informed of any resolution of the design or defective parts that caused the failure you experienced?

After all, what would you say to a friend who just told you he bought a new PT-111? "Hope it doesn't blow up in your face like mine almost did." "Taurus customer support is great if the pins holding it together fall out while you're shooting." "I had one, but it came apart while shooting it." Nothing?

I'd love to be able to say, "I had one of those, found a design defect, got my money back, and now Taurus has fixed the problem with interference fit steel roll pins."

It sure seems that Taurus would be smart to fix the fundamental problem and keep you informed about what they do about it!
 
I refuse to carry them, work on them, or reccomend them, no matter how much they spend on advertising with gun rags.

There is nothing they make that you would not be better served by buying the Smith,Glock,Beretta, or Ruger that these guys imitate.

it is good to hear that their is some decent customer service there, which I guess is a lot cheaper than a lawsuit.

But, once they have the gun----------------------?????
 
I've never been a fan of their plastic guns, but I think their metal (alloy, steel, etc,) guns are rather classy lookers. I'd like to eventually get a PT-940. I actually hear a LOT of good things about the PT-940 and the 9mm version as well. I'd also stick with standard-weight snubs or full-size revolvers. Get that thing looked at.

Ben
 
I'd love to be able to say, "I had one of those, found a design defect, got my money back, and now Taurus has fixed the problem with interference fit steel roll pins."

It sure seems that Taurus would be smart to fix the fundamental problem and keep you informed about what they do about it!
Click to expand...

As would I, and Taurus has claimed that they will tell me they when they discover what caused the failure.

I will never reccomend one to anybody, and other than satisfaction with their customer service, I have no interest in their company or their products.

I am keeping all the photos of the gun and copies of all correspondence with Taurus. I plan to follow-up in a few weeks to find out what they have discovered, and if I EVER hear of anyone being injured by a similar defect I will supply them with copies of all of my information to aid them in any legal action.

-SS
 
SS,

Glad you decided to be nice first.
I guess you are like me.
If I think I have been shafted, and the amount of money is more than $10, I get steamed pretty quick.

On the polymer pins, several gunmakers use them in polymer guns. They seem to work ok, though aluminum or steel would probably do better without much added weight.
I am sure it is a matter of getting the job done with the least expensive part.

Is it possible that your pins worked out part of the way before they broke?
I have a PT145, and one the pins works out when shooting.
If I had not noticed this, it would probably only have to come out may be 1/8 inch or less, then the frame could move, which would almost certainly shear the pin.
I'm hoping a new pin will stay in place, but if not, I'm not going to be a happy camper.

Let us know how it works out.
JP
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Just to add my impression of Taurus Quality Control: poor. A coworker bought a Taurus revolver that must have been out of tolerance. If you fire a few rounds through it, the expansion from the heat causes the cylinder to bind with the frame.

Never had that happen on any other revolver ('course, I'm talking about Troopers and Pythons).
 
Been interesting watching this play out. SS, you have seen the most difficult interface of a manufacturer's QC culture: the interface with the customer. Taurus has handled it very well.

I wouldn't suggest that you buy another Taurus, if you don't trust them. But how many times have we experienced a critical malfunction in a car, tool, outboard motor, airplane, whatever. 100% reliability is not acheivable.

We all want to second guess the design, construction, materials, etc. Taurus wants to fix this, it seems, god bless 'em.

I also have to add: I did a calculation, this is not a flame, GSB. In order for a cylinder to expand just 0.001 inch, you have to raise the temperature to about 900 degrees F. Ouch! Maybe the revolver was binding up for some other reason???
 
SS,

Good. At this point, what would it take for you to try another Taurus or recommend the company. IOW, how's your pulse beating regarding Taurus? Do you think they are going to "fix" the problem with their products that you encountered?
 
I'll probably never shoot another Taurus SA.

Revolver's yes, they are well made and excellent shooters, I just can't stomach the thought of shooting another SA though.

Can you imagine the feeling of suddenly having a bomb in your hand, seeing the timer go to zero, and breathing a sigh of relief when it duds out? Imagine how you'd feel about ever touching a bomb again...

-SS
 
Gun Test magazine (the only one that doesn't accept advertising or free guns from gun makers) has tested a bunch of Taurus revolvers over the past few years and I would say at least half showed problems serious enough that I would not want to own the gun (trigger breaks, cylinder siezes, fails to ignite). Some people write in and say they love theirs, but the quality looks pretty weak.
 
bountyh,

Whether Gun-Tests accepts advertising or not doesn't enhance the validity of the opinions it expresses, nor does other magazines running ads detract from theirs.

I suppose Gun-Tests is playing on the Consumer Reports model. That's fine, but there's a lot of difference between testing washing machines, cars, etc., and firearms. The former category concerns wasting goods. They will never be better than when they are new. A firearm, however, has to be broken in so it will only get better with use up to its "broken in" level of use.

Other factors are those most vexing of creatures -- human beings! Some shooters insist on using the hottest loads with the heaviest bullets. Others are content to use "middle-of-the-road" or even conservative ammo. Don't be surprised if the latter category shooters are happier than the former with identical firearms.

Guns do have a lot in common with cars of the '50s. A guaranteed way to get a "lemon" was to ignore the carmaker's break-in instructions. That typically involved using only non-detergent oil for the first 500 miles, not exceeding 50 MPH, not holding a constant speed, not pulling trailers, etc.

In a similar vein, my guess is that reviewers, owners, etc., of new guns would naturally be unhappy with them until they're carefully broken in.

Bottom line: The reports of long time shooters of a particular gun model are just plain more credible than those of paid reviewers who essentially get paid by the word.
 
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