Yep. I bought a 3.5" Thunderer to accompany my 5.5" Model P. Didn't have the zip tie cut at the gun show because it was brand spanking new from a dealer.
Mistake.
Got it home, cut the tie. There was something seriously wrong with the action.
Called Cimarron. Before I could even describe the problem fully, guy that answered the phone (Chip? Chet? Something along those lines) blurts out "It's probably not covered under warranty." Maybe he heard "gun show" and thought I got it used, maybe not. I don't know.
It greatly abbreviated my further description at least, as I told him with mild irritation, "It's a brand new gun and it doesn't work properly."
He paused, I swear I heard him roll his eyes, and told me to get in touch with Ryan Hoover at Hill Country Precision Gunsmithing. I think he was kind enough to give me the number.
Mr. Hoover, on the other hand, was receptive and communicative. The FedEx tracking info said the package was delivered and damaged(!). My email inquiry was answered promptly, assuring me that the damage was only to the outer box. I think the work took a day or two over the generic quoted time for warranty work, but I give a pass in this instance as it was over Thanksgiving and Christmas. Folks lives can get hectic during the winter holidays.
When I got it back it was as good as, well, it should have been in the first place.
Mistake.
Got it home, cut the tie. There was something seriously wrong with the action.
Called Cimarron. Before I could even describe the problem fully, guy that answered the phone (Chip? Chet? Something along those lines) blurts out "It's probably not covered under warranty." Maybe he heard "gun show" and thought I got it used, maybe not. I don't know.
It greatly abbreviated my further description at least, as I told him with mild irritation, "It's a brand new gun and it doesn't work properly."
He paused, I swear I heard him roll his eyes, and told me to get in touch with Ryan Hoover at Hill Country Precision Gunsmithing. I think he was kind enough to give me the number.
Mr. Hoover, on the other hand, was receptive and communicative. The FedEx tracking info said the package was delivered and damaged(!). My email inquiry was answered promptly, assuring me that the damage was only to the outer box. I think the work took a day or two over the generic quoted time for warranty work, but I give a pass in this instance as it was over Thanksgiving and Christmas. Folks lives can get hectic during the winter holidays.
When I got it back it was as good as, well, it should have been in the first place.