Dranrab - Perhaps in an older era, you would be correct. But modern retail has trained people to expect to get whatever they want when they want it. And as soon as they don’t get their way, or things don’t go as planned, or any issue occurs, they expect compensation.I for one agree that bashing the retailer for the actions of an individual is a little lacking in rational. I have worked in retail for about 9 years, and I can tell you that one thing that will make 99% of retail folks disinclined to help you is the "what are you going to do to make it right?" question. Is it appropriate at times? Yes. But there are about 475,000 better ways of starting that conversation. When you ask that, you sound entitled. You also sound like you don't have the common sense to grasp that sometimes entropy and stuff just happen. Taking personal affront to a material purchase gone awry smacks of immaturity... in my experience.
That smacks of immaturity and someone who doesn't value the source of their income to me. What kind of retail employee gets miffed by an approach like that?
As far as failing to value my source of income, nothing could be further from the truth. It is company loyalty which causes the weariness and frustration when the bottom line is perpetually hit by this sort of immature entitlement.