Beretta 92FS Will NOT Rack
- Thread starter LGLDSR
- Start date
Scorpion8, thanks for the reply. I've not disassembled or attempted to disassemble the weapon at this point as I want the dealer to see it as is. The fact that they want this weapon, brand new, to be sent back to Beretta is egregious at best; I'm not waiting two-plus weeks for this to be returned.
madmo44mag
New member
If the tilt barrel block was tight and assembled dry it will lock up if the slide is not quickly pulled to the rear.
Rotate the barrel take down lever and pop the back of the slide with your hand and the slide should come off.
Look at the tilt block and see how tight everything is.
May need some grease and a little trigger time to free up good.
Had the same issue with one of my 92s models.
Rotate the barrel take down lever and pop the back of the slide with your hand and the slide should come off.
Look at the tilt block and see how tight everything is.
May need some grease and a little trigger time to free up good.
Had the same issue with one of my 92s models.
Uncle Malice
New member
Why in the world would it be egregious for the dealer to want to send a potentially(though unlikely) malfunctioning weapon to the manufacturer for warranty inspection/service. That's exactly what should be done if the gun has a problem.
In all likelihood, madmo44mag is correct and it's just a new, tight gun that needs a little friction to lap the surfaces together. I suspect that's probably what the dealer will find as well.
Sure, it sucks to think there's something wrong with your new gun, but stuff happens. No reason to be all up in arms about it. Its a quality gun from a reliable manufacturer. Even if there is something wrong with it, the factory will make it right.
Your lexicon is impressive. That said, I am incredulous that a person with such a lexicon would make such an egregious mistake as to not test the function of a pistol before accepting ownership and then be outraged at a dealer when it was the buyer who did not exercise due diligence.
Theohazard
New member
Wait a second, your dealer is offering to send the gun back for repair and that upsets you? Normally it's recommended for the customer to deal directly with the manufacturer regarding warranty claims, so the fact that your dealer is offering to do it for you seems like great customer service to me.LGLDSR said:
But I doubt it actually needs to be sent back to the factory. Like others have said; take it apart, make sure it's lubed correctly, make sure the locking block is properly fitted to the barrel, and then reassemble it. Most likely that will fix your problem.
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Everyone, thanks for your input.
TunnelRat: yes, I am angry. Very angry. To wit, I did not put down that kind of money to be without it for the first two-plus weeks of ownership! As far as I am concerned he can swap it out. In any event, thanks for taking the time to reply.
I'll post back later tonight how it goes.
TunnelRat: yes, I am angry. Very angry. To wit, I did not put down that kind of money to be without it for the first two-plus weeks of ownership! As far as I am concerned he can swap it out. In any event, thanks for taking the time to reply.
I'll post back later tonight how it goes.
Theohazard
New member
That's not how it works. Warranty problems should go directly through the manufacturer. No dealer should be expected to take a return unless they themselves screwed up somehow.LGLDSR said:
If the dealer traded out the gun, they would take a huge hit; now they have a gun that they have to re-sell as a used gun, even if you never shot it. Your dealer is giving you great customer service by offering to send it back to the factory for you.
But, like we already said, I doubt there's actually anything wrong with it.
Uncle Malice
New member
No. It doesn't work that way. You filled out a federal 4473 form and that specific gun with that specific serial number was transferred to you.
You legally CAN'T exchange a gun like that.
Here in Louisiana, if you buy it from a dealer and it's defective, return to dealer and he takes care of going back and forth with Beretta. Packing and shipping guns can get expensive. They are in the business, get shipping discounts and generally perform this as a service for their customer's .
Just leaving a buyer with a defective handgun out in the cold to fend for himself doesn't sound like great "customer service".
Just leaving a buyer with a defective handgun out in the cold to fend for himself doesn't sound like great "customer service".
Theohazard
New member
A lot of shops offer this, but often it makes more sense for the customer to do it themselves. Often the manufacturer will send you a shipping label, so in that case shipping is free. And it's almost always faster to do it yourself; the shop has to deal with many, many guns going in and out, and the customer has to deal with just one. Add in the fact that manufacturers often give priority to individual customers over dealers, and you'll probably have your gun back faster if you send it in yourself instead of having your dealer do it.gwpercle said:
I'm not sure where this comment comes from; nobody in this thread has claimed that that would be "great customer service".gwpercle said:
The issue was with the slide and frankly their jaw dropped when they could not rack it either. They were good enough to replace it from another new 92FS.
I am not unaware of warranty policies and I really do understand the concept. That said, I will maintain that there are mitigating circumstances here with a weapon that was only hours old and defective. Again, I did not spend that kind of money to wait two-plus weeks for it to be repaired within hours of purchasing it. If you want to, then hands-down that's your prerogative.
But when you go and buy that new Sony 70" Hi-Def LCD television and you bring it home for the Big Game and it doesn't power on then I would hope you would remain true to your principals and not return it to the store for an exchange or refund. Rather, box it up and ship it off to the manufacturer for warranty repair. What's the old adage? "To thine own self be true"?
As for myself, that's going back in a heartbeat. Weapon, television, stereo, if it's DOA out of the box it's going back.
In any event, whether you agree with me or not I do appreciate the input very much. No sarcasm there, I'm serious.
Just...don't ever return anything for a refund or exchange whether it's DOA out of the box or not.
Box it up and ship it off to the manufacturer. And that includes no returns to Home Depot for that DOA (or otherwise dysfunctional) $1,200.00 table saw.
Re the one comment (name escapes me) about having the serial number assigned to me: nothing is cast in stone and that registration can be undone.
I've purchased Smith and HK over the years and this initial experience with Beretta was not good. Their Executive of Customer Service could only repeat the Party Line of "You have to send it in". Wasn't going to happen.
Thanks again to everyone for taking the time to reply!
I am not unaware of warranty policies and I really do understand the concept. That said, I will maintain that there are mitigating circumstances here with a weapon that was only hours old and defective. Again, I did not spend that kind of money to wait two-plus weeks for it to be repaired within hours of purchasing it. If you want to, then hands-down that's your prerogative.
But when you go and buy that new Sony 70" Hi-Def LCD television and you bring it home for the Big Game and it doesn't power on then I would hope you would remain true to your principals and not return it to the store for an exchange or refund. Rather, box it up and ship it off to the manufacturer for warranty repair. What's the old adage? "To thine own self be true"?
As for myself, that's going back in a heartbeat. Weapon, television, stereo, if it's DOA out of the box it's going back.
In any event, whether you agree with me or not I do appreciate the input very much. No sarcasm there, I'm serious.
Just...don't ever return anything for a refund or exchange whether it's DOA out of the box or not.
Box it up and ship it off to the manufacturer. And that includes no returns to Home Depot for that DOA (or otherwise dysfunctional) $1,200.00 table saw.Re the one comment (name escapes me) about having the serial number assigned to me: nothing is cast in stone and that registration can be undone.
I've purchased Smith and HK over the years and this initial experience with Beretta was not good. Their Executive of Customer Service could only repeat the Party Line of "You have to send it in". Wasn't going to happen.
Thanks again to everyone for taking the time to reply!
I'm not sure why we're talking about tvs on this forum...
I think you missed the boat here. People were saying that the gun shop was under obligation to exchange it for you. That they did is really a kudos to that gun shop.
The gun you returned has to be sent back to factory, for which the dealer will likely pay shipping. Then when the gun does come back, ethically and perhaps legally the dealer cannot sell it again as new because they don't know 100% that you never fired it before it locked up or that you didn't modify it even slightly when owning it. In addition, depending on the manufacturer the warranty can sometimes only apply to the original owner and if the gun was sent in for a warranty issue that won't be the next guy so if the next guy has problems he has no warranty.
In short it's a noticeable loss money wise for the store. Now if it's a decent sized store it may be no big deal but for a smaller store it could be a pinch. Now you may very well not care either way and that's your right, but people were trying to explain to you why the store is under no obligation to do so and if you could have fixed it with some quick checks then why not?
Happened to me a bunch of times.
What else could he have said?
I'm glad it worked out for you.
I think you missed the boat here. People were saying that the gun shop was under obligation to exchange it for you. That they did is really a kudos to that gun shop.
The gun you returned has to be sent back to factory, for which the dealer will likely pay shipping. Then when the gun does come back, ethically and perhaps legally the dealer cannot sell it again as new because they don't know 100% that you never fired it before it locked up or that you didn't modify it even slightly when owning it. In addition, depending on the manufacturer the warranty can sometimes only apply to the original owner and if the gun was sent in for a warranty issue that won't be the next guy so if the next guy has problems he has no warranty.
In short it's a noticeable loss money wise for the store. Now if it's a decent sized store it may be no big deal but for a smaller store it could be a pinch. Now you may very well not care either way and that's your right, but people were trying to explain to you why the store is under no obligation to do so and if you could have fixed it with some quick checks then why not?
Happened to me a bunch of times.
What else could he have said?
I'm glad it worked out for you.
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"You legally CAN'T exchange a gun like that."
Of course you can, the same way you can trade any gun you legally own on another gun. The books simply show the transfers; the financial considerations are between you and the dealer. In some states, gun purchase limits or registration may cause problems, but they can be overcome.
Since the shipping costs for a dealer (USPS) are a lot less than for the customer if the manufacturer doesn't pay them, many dealers will do the shipping for a return as a courtesy to the customer. That is not a transfer of ownership; the customer still owns the gun, the same as if he took it to a gunsmith for repair.
Jim
Of course you can, the same way you can trade any gun you legally own on another gun. The books simply show the transfers; the financial considerations are between you and the dealer. In some states, gun purchase limits or registration may cause problems, but they can be overcome.
Since the shipping costs for a dealer (USPS) are a lot less than for the customer if the manufacturer doesn't pay them, many dealers will do the shipping for a return as a courtesy to the customer. That is not a transfer of ownership; the customer still owns the gun, the same as if he took it to a gunsmith for repair.
Jim
Uncle Malice
New member
Not without another 4473 and legal transfer. The FFL can't just trade out a new firearm that's on their books in exchange for the other one.
Jim did not say "without a 4473", he made it clear that the financial concern is between the two parties. The bound book would reflect the original gun going to buyer and then coming back in to the business and a second gun going to the buyer. I have had the courtesy extended to me. Bummer for me was that it was in 1994 and though it didn't cost me money, I did have to wait for the idiotic 5 days.
One thing about the resolution bothers me a bit...
If I read it correctly, the store's solution was to pull the slide from a 2nd new pistol, put it on the non-functioning one and that's it?
Not that a Beretta 92 is a Sig 210, but is it cool with everyone else that they are no longer parts that the factory shipped together?
One thing about the resolution bothers me a bit...
If I read it correctly, the store's solution was to pull the slide from a 2nd new pistol, put it on the non-functioning one and that's it?
Not that a Beretta 92 is a Sig 210, but is it cool with everyone else that they are no longer parts that the factory shipped together?
Uncle Malice
New member
Of course it's not okay, but I'm sure they were trying to do whatever they could to satisfy an unreasonably demanding customer.
Theohazard
New member
Yeah, the OP is out of line here, and it's unfortunate that shops have to deal with customers like him.Uncle Malice said:
1) He refused to try to take the gun apart himself and see if it was an easily fixable issue, which is the most common solution to a problem like this one.
2) He refused to accept that a gun isn't like other retail products; once it's sold it loses a large amount of value, even if it's not fired.
3) He doesn't understand that the best way to deal with a defective firearm is to deal directly with the manufacturer yourself. The dealer's offer to send the gun back for him was a very nice gesture that he should have appreciated, instead he scorned the offer.
The OP's demand that the dealer switch out the gun was basically a demand that they take a large financial hit for a problem that wasn't their fault. Instead they caved to pressure and switched out the slide. So now they have a new gun that has a used slide that wasn't test-fired together with that frame in the factory.
I hope the dealer took this hit because they wanted to go above and beyond, and not because the OP made a scene and it was the only way they could de-escalate the situation.
TunneRat, thanks again for the input. They could have sent that weapon back to Beretta and would have received a new unit in it's place from them. Thanks for the 'glad it worked out for you', much appreciated.
Uncle Malice: I was not unreasonably demanding. Again, should you find yourself in a similar situation buying anything and finding out it's DOA (vis-a-vis my TV example) then don't return it to the store for a refund or exchange. Box it up and ship it to Sony or whomever. And while you wait two-plus weeks for your TV to come back (again, just an example) enjoy the fact that they have your money and your brand new television set that you've had for a few hours is in transit to the manufacturer and you have nothing. Just a difference of opinion.
With respect to "You legally CAN'T exchange a gun like that.", not so. Lacking all else it I could have sold it to them for one dollar. Though we disagree, thanks for your input as well. You're all good people and thanks yet again for your contributions.
Great forum here, lots of opinions. I try to listen to everyone's input as if they know more than I do on a given topic; it will only serve to make me as smart as they are. You can always learn something from someone. For instance, I learned from my Ex-Wife that I'm all sorts of things...the dear Woman.
Going to the range tomorrow
Best,
Lyman
Uncle Malice: I was not unreasonably demanding. Again, should you find yourself in a similar situation buying anything and finding out it's DOA (vis-a-vis my TV example) then don't return it to the store for a refund or exchange. Box it up and ship it to Sony or whomever. And while you wait two-plus weeks for your TV to come back (again, just an example) enjoy the fact that they have your money and your brand new television set that you've had for a few hours is in transit to the manufacturer and you have nothing. Just a difference of opinion.
With respect to "You legally CAN'T exchange a gun like that.", not so. Lacking all else it I could have sold it to them for one dollar. Though we disagree, thanks for your input as well. You're all good people and thanks yet again for your contributions.
Great forum here, lots of opinions. I try to listen to everyone's input as if they know more than I do on a given topic; it will only serve to make me as smart as they are. You can always learn something from someone. For instance, I learned from my Ex-Wife that I'm all sorts of things...the dear Woman.
Going to the range tomorrow
Best,
Lyman