airing the dirty laundry
- Thread starter stagpanther
- Start date
That sucks about what happened. I had a similar occurrence with an automotive electronic module that I picked up without confirming it was the right part myself, trusting the dude selling me the part. I had to eat that $130 module, and buy the correct module from the dealership. Electronic modules were not returnable. 
armoredman
New member
Gotta put my $.02 in, (would have used a wooden nickle, but I sold it), and first things first Christies Appliance in Tucson is a good shop, and so is Murphy's Gun Shop, as LONG as Murphy isn't hammering out the stuck cylinder on your Taurus revolver with a rubber mallet. Yes he did, back to Taurus is went and yes, I was young and dumb. Gun got fixed by Taurus, and I still shopped at Murphy's while I lived there. Sheesh, I think that was...maybe 17-20 years ago...
Washing machine died a little over two moths ago, local guy made a HOUSE call for $75, same thing, transmission went out, black grease all over the floor. Offered us a loaner for a couple of days, picked up the old one delivered the loaner free of charge. OK...Couple of days he called, weird grinding noise, can't figure out WHAT'S wrong, going to keep it, so keep the loaner, (nicer than the machine we turned in), for a few more days.
TWO MONTHS LATER...I remembered we had a washing machine in the shop. Called them, asked if we had traded. Mom, of the Mom and Pop duo couldn't find my paperwork, washer was still in the back. Finally said, $100 and the loaner is yours. Done.
Back to guns - LGS, a REAL GS, has a high speed/low drag kind of guy running the place, flashy and glitzy, everything is high end and tactical. So, I deal with the guys at the pawn shop, dirty little hole in the wall next to the tracks with some great guys inside, and management I've run into at the range. That guy can SHOOT, too! Yeah, I get ribbed about being the "CZ guy", but it's all in fun, and they get freebies sometimes when I have extras.
Customer service bests? RCBS and CZ hands down. And, nobody is going to believe me here, but Taurus did a great job getting two revolvers fixed for bent cranes, both of which were NOT the guns fault, both in less than a month. Hey, give credit where credit is due, right?
4v50Gary, shop at the Safeway in Casa Grande, AZ, best grocery store service I have ever had, bar none. Exactly 686 miles round trip from there to The Linq hotel in Vegas...
Washing machine died a little over two moths ago, local guy made a HOUSE call for $75, same thing, transmission went out, black grease all over the floor. Offered us a loaner for a couple of days, picked up the old one delivered the loaner free of charge. OK...Couple of days he called, weird grinding noise, can't figure out WHAT'S wrong, going to keep it, so keep the loaner, (nicer than the machine we turned in), for a few more days.
TWO MONTHS LATER...I remembered we had a washing machine in the shop. Called them, asked if we had traded. Mom, of the Mom and Pop duo couldn't find my paperwork, washer was still in the back. Finally said, $100 and the loaner is yours. Done.
Back to guns - LGS, a REAL GS, has a high speed/low drag kind of guy running the place, flashy and glitzy, everything is high end and tactical. So, I deal with the guys at the pawn shop, dirty little hole in the wall next to the tracks with some great guys inside, and management I've run into at the range. That guy can SHOOT, too! Yeah, I get ribbed about being the "CZ guy", but it's all in fun, and they get freebies sometimes when I have extras.
Customer service bests? RCBS and CZ hands down. And, nobody is going to believe me here, but Taurus did a great job getting two revolvers fixed for bent cranes, both of which were NOT the guns fault, both in less than a month. Hey, give credit where credit is due, right?
4v50Gary, shop at the Safeway in Casa Grande, AZ, best grocery store service I have ever had, bar none. Exactly 686 miles round trip from there to The Linq hotel in Vegas...
sawdustdad
New member
"They always rip you off at the drive-thru."
Check everything.
Kreyzhorse
New member
That trip alone would have cost me $20 in gas, more than enough to deal with Midway or Brownells shipping mark up.
Talk to the manger, explain it and then eat the $5 and find a new gun shop.
4runnerman
New member
I work for the best Diesel Company in the world. I can tell you, not only would you have gotten a Very Big Apology from me. I would have next day aired one to you at no charge and told you to keep the other one. Mistakes happen, but when they do,how it happened,why it happened and how to prevent it from happening again only come after the customer has been taken care of. Any store can sell you the part-It's the customer service you get that keeps you coming back.
stagpanther
New member
: ) Love it when I hear stuff like this--your company is lucky to have you.
Uncle Buck
New member
I would e-mail the store and explain what happened. If you still get no satisfaction (It is the principle of the thing, they said they had the part.) I would let them know you will no longer shop there and you will let people know why.
I had a problem with a local farm store. E-mailed them and was told it was my problem. I replied that I would be spending my money elsewhere and I have stuck to my word. I still e-mail them copies of my receipts from other stores, attached to the original e-mail. In the two years since the original complaint was filed, they have lost more than $6,500.00 dollars worth of business.
(Apparently I am not the only one who does this either, as I was talking to another business owner and he asked why I would not just go to the store closer to were I lived and pick up the parts needed. I told him and he said he had heard from the owner of the farm store about a lot of other people doing the same thing.)
Stick to your guns and let them know why you are upset with them. (Pun intended.)
I had a problem with a local farm store. E-mailed them and was told it was my problem. I replied that I would be spending my money elsewhere and I have stuck to my word. I still e-mail them copies of my receipts from other stores, attached to the original e-mail. In the two years since the original complaint was filed, they have lost more than $6,500.00 dollars worth of business.
(Apparently I am not the only one who does this either, as I was talking to another business owner and he asked why I would not just go to the store closer to were I lived and pick up the parts needed. I told him and he said he had heard from the owner of the farm store about a lot of other people doing the same thing.)
Stick to your guns and let them know why you are upset with them. (Pun intended.)
Not sure if this will add anything to the thread...or help you in your dilemma, but...
Firstly, I believe your story and appreciate your reaction to the posts that criticize your actions.
Secondly, I agree with the post mentioning the fact that whomever you originally spoke with on the phone bears the greatest responsibility. They said they had the item, but they didn't. It wouldn't have helped even if you had checked the item before you left. You still would have made a long and hazardous trip for nothing.
Lastly, I like the suggestion of a politely worded, yet informative email (or phone call or snail mail letter) to the OWNER of the business. Even though you no longer need the part and you still may never go back there, the owner of the store needs to know what happened and how you were treated by the employees.
Firstly, I believe your story and appreciate your reaction to the posts that criticize your actions.
Secondly, I agree with the post mentioning the fact that whomever you originally spoke with on the phone bears the greatest responsibility. They said they had the item, but they didn't. It wouldn't have helped even if you had checked the item before you left. You still would have made a long and hazardous trip for nothing.
Lastly, I like the suggestion of a politely worded, yet informative email (or phone call or snail mail letter) to the OWNER of the business. Even though you no longer need the part and you still may never go back there, the owner of the store needs to know what happened and how you were treated by the employees.
I haven't seen anyone else mention this so I will ask. You are loading 10mm right? Why do you need to trim cases in the first place? Has the brass been shot a lot? Most straight walled handgun ammo rarely needs to be trimmed. And its not like its being roll crimped into a bullet canalure. So what was the rush?
I think I would have measured the cases first to see how uniform they were before even giving the first thought to having to trim them. I have been reloading handgun ammo for over 30 years and rarely ever needed to trim either revolver or auto pistol brass. Most cases either split (revolver) or are lost in the grass (auto) before they ever need to be trimmed.
I bet I could have waited for the pilot until I needed something else. Or if you have stores that are closer like you mentioned I would have bought it there even if it was a whole dollar more just because of the savings in gas.
I think I would have measured the cases first to see how uniform they were before even giving the first thought to having to trim them. I have been reloading handgun ammo for over 30 years and rarely ever needed to trim either revolver or auto pistol brass. Most cases either split (revolver) or are lost in the grass (auto) before they ever need to be trimmed.
I bet I could have waited for the pilot until I needed something else. Or if you have stores that are closer like you mentioned I would have bought it there even if it was a whole dollar more just because of the savings in gas.
Notanotherstatistic
Inactive
Sounds like they already failed you twice. When you bought the new Glock and reloading supplies, they didn't point out that you were going to need a pilot? Then when you went back, they set you up with the wrong stuff? You didn't go grab the wrong stuff off the shelf right? In sure I remember you saying they would "hold it for you"? That sucks. Simply put, they weren't thinking at all about what you as a customer needed. Not either time apparently. Any good retail clerk should be assisting the customer in finding EVERYTHING they need to accomplish the job, project, task set upon them. The great ones earn your future business by truly anticipating their customers needs and selling to them accordingly.
stagpanther
New member
I'm not mad about the mistake--or driving far. I screw up too--far be it for me to judge them for that. I'm simply surprised that a simple solution which involved little cost was refused. And I don't fault them for initially forgetting the pilot--I simply forgot when I was first there.
stagpanther
New member
Boy this is a tough crowd. You mean I should measure cases before trimming? Gee I didn't know that LOL.
It may come as a big surprise--but depending upon the manufacturer, the load charge and the type of bullet-- it's entirely possible the case lengths of fired brass might be different from one manufacturer to the next--I'm not trimming for any elongation so much as uniform case length across the entire lot. Jeez.
Stagpanther yes we are a tough crowd. But I understand wanting to do it right on your loads. The only time I give any real thought to trimming brass is when loading rifle rounds.
If the brass is within .003-.004 of each other for rounds that will not be crimped they are close enough for hunting rounds. But when loading 30-30 or rounds to be crimped they get measured and and trimmed if needed. The Lee factory crimp die has made this less critical than when roll crimping rounds. That die is the best investment you can make for rounds that need to be roll crimped.
But even rifle rounds like 45-70 once trimmed will almost never need to be trimmed again. Straight walled cases just don't grow like bottle necked rounds.
But I understand wanting to do it right on your loads. The only time I give any real thought to trimming brass is when loading rifle rounds. If the brass is within .003-.004 of each other for rounds that will not be crimped they are close enough for hunting rounds. But when loading 30-30 or rounds to be crimped they get measured and and trimmed if needed. The Lee factory crimp die has made this less critical than when roll crimping rounds. That die is the best investment you can make for rounds that need to be roll crimped.
But even rifle rounds like 45-70 once trimmed will almost never need to be trimmed again. Straight walled cases just don't grow like bottle necked rounds.
stagpanther
New member
I guess you didn't read the previous posts since I already figured that out.