airing the dirty laundry

Next time your wallet is full and feeling leaky,go back.Stack a few $100 of stuff up on the counter.Yuck it up.Pull your wallet out.
Then go Columbo.

"You know,there is just one thing that bothers me..."

Tell your story.

Maybe,just maybe,it gets straigtened out.healed up,and the owner/manager will say to his employees"Take good care of this guy"
Or,maybe not.

Then show them "This is my back,and my cash,walking away"

As they re-stock the stuff,you will be smiling.They will not be smiling.
 
I like the idea--but the vast majority of GS workers I've seen have concealed cannons and I expect Dirty Harry fantasies--so I'm not one for tempting fate.
 
It was up to the OP to confirm it was the right part. That being the wrond part would not stop me from processing brass. I would turn it down on a lathe of if I didnt have a lathe I would chuck it up in my cordless drill and walk over to my grinder and make it the right size and get making cartridges.

By the same token though before I retired I used to make major fastner purchases just down the road at Fastners Inc and they know I am retired now but they still give me a nut or bolt when it is not worth running it through the books....I just contribute to the coffee fund if I have some change in my pocket.
 
It is totally your fault, for going there in the first place! Not unwrapping it in the store, did you go to Church last Sunday? HA! The Snow, your fault as well.

Even reloading? Do you know how many people work in Ammunition plants?
Their pensions are on the line!

You should be ashamed of your self, Democrat right?
 
It is totally your fault, for going there in the first place! Not unwrapping it in the store, did you go to Church last Sunday? HA! The Snow, your fault as well.

Even reloading? Do you know how many people work in Ammunition plants?
Their pensions are on the line!

You should be ashamed of your self, Democrat right?
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You're right--it is all my fault. I'm sorry.

PS--Do you know my mother by any chance?
 
the vast majority of GS workers I've seen have concealed cannons and I expect Dirty Harry fantasies--
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I would recommend not tempting fate, no matter what their fantasies might be. Reality is grim enough...

perhaps you heard of the two criminal geniuses that tried to rob a gunshop, walking past a police cruiser parked in front of the shop? The officers were inside, and not the only ones armed. Bad day for the bad guys.

There are, also, some otherwise ok people who are so totally ignorant of proper firearms "manners", they pose a danger to themselves, and possibly others. Was at the local shop one day, old school place owner/gunsmith either pushing or dragging 80, the kind of place you could just have coffee with him and chat. Couple of 30something guys manning the counters.

Fellow walks in, and draws a pistol from under his jacket. Both counter guys, old Carl in the back, and 3 customers reach, two actually draw, as the guy says, "Can I get this fixed here?"....
Another two seconds, maybe, and...
 
Gee,maybe you never saw
"Columbo"

I was not suggesting anything that would inspire violence.Columbo was a detective (tv show) .Peter Falk.His classic line was "But,you know,there is just one thing that bothers me....."

That is usually the hole in the bad guy's story.

So all I was suggesting is,you go in to legitimately make a significant buy.Get the merchant salivating.Have cash where he can see it.

Then tell him how disappointed you were.

He then has an opportunity to make things right,and you may walk out with all your money and no merchandise if you are not satisfied.

No Dirty Harry leather slapping implied.I guess,as an Old Guy I have to realize how long it has been since I quit TV.
 
Gee,maybe you never saw
"Columbo"

I was not suggesting anything that would inspire violence.Columbo was a detective (tv show) .Peter Falk.His classic line was "But,you know,there is just one thing that bothers me....."

That is usually the hole in the bad guy's story.

So all I was suggesting is,you go in to legitimately make a significant buy.Get the merchant salivating.Have cash where he can see it.

Then tell him how disappointed you were.

He then has an opportunity to make things right,and you may walk out with all your money and no merchandise if you are not satisfied.

No Dirty Harry leather slapping implied.I guess,as an Old Guy I have to realize how long it has been since I quit TV.
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I remember the show too. I love your idea but just don't like doing anything confrontational in a GS. Most of all--this serves as a reminder as to how "the small things count."

I've been a self-employed business owner for the last 15 years--it's never been easy but especially in these lean recession days attention to service means everything.
 
I'm a bit skeptical of anonymous claims of bad service from anonymous stores.
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That's fine. I'm not forcing anyone to read this or believe what I say. I'm not trolling for a firefight either, in case that's what your interested in.
 
JERRYS. said:
I'm a bit skeptical of anonymous claims of bad service from anonymous stores.
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That's a valid point. "Airing dirty linen" typically involves naming names and involves some degree of skulduggery. Here, the gun shop wasn't exactly customer oriented, but didn't do anything illegal. And, of course, the shop wasn't identified.

I don't think any dirty linen was aired here.
 
Well, I like to think things through to their possible outcomes.

I could post who the shop actually is. This might satisfy a few of the "if you are not man enough to identify who did this, than it's a lie" types. I'm not interested in extracting any revenge on the shop itself--I don't want the guy to get fired nor do I want their business to suffer. They made a lapse of judgement and in light of all the support I've given them I made a personal choice to simply ignore them. I have other shops much more dedicated to giving me the kind of service that warrants my business, so it's just not worth it to me.

It's also possible that an altercation over a $5.00 part might not be worth the legal costs of a potential lawsuit should the shop decide having their name all over the net might not be the best advertising for their business. Who's to say one of the thread followers here might not immediately notify them that they are getting slammed?

Whether or not anyone believes what I say--I don't care. If you want to blame me--I don't care.
 
I'm at the point in life where I dont have any tolerance for incompetent employees and I immediately ask to speak with someone in charge to resolve the issue at hand.

That being said, when I get exceptional service I compliment the employee and mention the incident to the manager on my pleasant experience.

All retailers need to know about both the good and bad employees in order to improve their business.
 
Its not just LGS, its retail in general. The sense of what good customer service is appears to be rapidly fading from the U.S. retail scene. I just had a really crappy experience with Sears, from whom I have bought literally dozens of major appliances over the last almost 50 years, but will never do so again. A relatively new washing machine (front loader) imploded while washing a normal load of clothes. The entire inside of the drum was filled with millions of tiny shards of glass. Sears not only refused to replace the machine (still on warranty) but agreed that if they did what they see themselves as obligated to do, i.e., replace the door, it is unlikely that the machine will be safe to use since they will not even commit to trying to clean out all of the broken glass. I escalated this issue up two levels of management at Sears, to no avail. So as of now my family will never again shop at Sears. Stupid on their part, especially since I am re-telling this story in numerous social media and internet forums. But unfortunately, it has become all too common to have retailers act oblivious to the needs of their customers. On the other hand, I recently had to call Browning for a small part for a 22LR Buckmark. They sent it to me at no charge and I had it just a few days later.
 
A relatively new washing machine (front loader) imploded while washing a normal load of clothes. The entire inside of the drum was filled with millions of tiny shards of glass.
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Who made the machine?
 
The washer was a Sears Kenmore Elite front loader; top of the line when I bought in a few years ago. Made by Whirlpool as are several other brands such as Maytag, and G.E. A large appliance repairman that I know says that there are no really good washers. He says that LG's and Samsung fail so often that they keep him in business. He said he personally uses a Whirlpool Duet so that is probably what I will now buy, and will do so from Lowes in part because they give a 10% military discount. I'm already at the point of not expecting good customer service anywhere, so that I am not generally disappointed. The exception is my motorcycle dealer who is first rate in customer service and makes every customer feel like they are part of his extended family.
 
I could post who the shop actually is. This might satisfy a few of the "if you are not man enough to identify who did this, than it's a lie" types.
...

Whether or not anyone believes what I say--I don't care. If you want to blame me--I don't care.
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At least for me, it has nothing to do with not believing you. It's a simple matter of starting a thread entitled "airing the dirty laundry" in which there is no dirty laundry identified. The thread title does not relate to the thread subject.
 
Quote:
I could post who the shop actually is. This might satisfy a few of the "if you are not man enough to identify who did this, than it's a lie" types.
...

Whether or not anyone believes what I say--I don't care. If you want to blame me--I don't care.
At least for me, it has nothing to do with not believing you. It's a simple matter of starting a thread entitled "airing the dirty laundry" in which there is no dirty laundry identified. The thread title does not relate to the thread subject.
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Point taken. I've changed the thread name in accordance.
 
We all know of the great customer service companies like RCBS and Ruger generally give but while this is OT, anyone in the Tucson general area can use this.
My wife bought a washing machine and after a few years the transmission went out. Made a hell of a noise. Called the store and when the repairman came he said the transmission was gone. He hauled the machine off to the shop and about three or four hours later they asked us to come in as there is a problem. We go and are told the parts are no longer available. Oh oh. :( He told us to pick out a new machine and he would deduct the full price of the old one from the price of whatever she picked. :eek: He was a man of his word and I wouldn't hesitate to recommend the store. Christies Appliance in Tucson AZ.
Just to keep this gun related, Murphy's gun shop here in Tucson has always given me good service. If he ain't got it, hell do his best to get it. I like that.
Paul B.
 
there is an extremely popular gun store right next door to my ffice. they have one of the most state of the art gun ranges you have ever seen, awesome catalog of firearms, albeit outrageously priced, and lot's of rental gun/reload equip/nfa...the works. unfortunately, they have nothing but the snottiest tactical operator staff on the planet. there is about 4 stores all within a couple miles of that place, and I wanted to order a gun. so I went to all of them to price shop how much to get it ordered. I told the guy at the counter the exact model I wanted and he looked it up....his supervisor walk by and says "why would you buy that?", I said "because, I like it", well for a hundred or so more you could just get a real CZ, I wouldn't bother with that piece of junk", I politely said "look, do you want my money or not..? nevermind, I will take my biz elsewhere" and walked out and never came back. if they had a nice staff, they would have made thousands off of me like the hole in the wall across the street does because they are very polite and always get me what I want. the gun in question was the Tri-Star t100 which has turned out to be a fantastic pistol btw. sorry long story, I just can't believe how smug these people are sometimes. they think every one is a newbie compared to them and the customers opinions don't count. they never think that maybe this guy has dozens of firearms and just WANTS this one, whether I already have a REAL cz or not
 
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