stagpanther
New member
when not to use metaphors on a firearms forum
Some times it's really hard to understand how short-sighted people in this industry can be when it comes to customer service.
Last week I was in a LGS and bought a Glock, spare parts, holster, thousands of bullets and other reloading components--a tidy sale for a small store in the middle of the winter amounting to something north of 1.3 K.
Yesterday I noticed I had forgotten to get a pilot for my case trimmer to prep the 10mm cases so I called the shop and asked them if they had one. They verified the caliber and trimmer model and said yes they do and would set it aside. Said shop is 70 miles away and we have a couple of feet of snow on the ground--it was hard to justify going all that way for a $5.00 part, but I'm ready to go for reloading and I did the drive anyway.
This morning I unpackage the pilot--and of course it's the wrong size--it's instead for a 45 acp. So I call and tell em of the (their) mistake--and since the cost of driving there and back far outweighs the cost of the part could they simply send me the right one.
Not only did they not take blame--they refused any compensation at all unless I brought the part back with receipt and even then would only special order the part.
Now I understand there is store policy which employees must adhere to--but this was their fault to begin with and the only thing accomplished is that it guarantees I will never shop there again.
Some times it's really hard to understand how short-sighted people in this industry can be when it comes to customer service.
Last week I was in a LGS and bought a Glock, spare parts, holster, thousands of bullets and other reloading components--a tidy sale for a small store in the middle of the winter amounting to something north of 1.3 K.
Yesterday I noticed I had forgotten to get a pilot for my case trimmer to prep the 10mm cases so I called the shop and asked them if they had one. They verified the caliber and trimmer model and said yes they do and would set it aside. Said shop is 70 miles away and we have a couple of feet of snow on the ground--it was hard to justify going all that way for a $5.00 part, but I'm ready to go for reloading and I did the drive anyway.
This morning I unpackage the pilot--and of course it's the wrong size--it's instead for a 45 acp. So I call and tell em of the (their) mistake--and since the cost of driving there and back far outweighs the cost of the part could they simply send me the right one.
Not only did they not take blame--they refused any compensation at all unless I brought the part back with receipt and even then would only special order the part.
Now I understand there is store policy which employees must adhere to--but this was their fault to begin with and the only thing accomplished is that it guarantees I will never shop there again.
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