The guy was honest with you. The two of you obviously don't see eye-to-eye, time for you to find another online seller.ME AGAIN:
Maybe no business between us, then. Normally when one buys a gun in a brick-and-mortar store, he can examine it with a flashlight and magnifier and then decide whether to buy it at that point. It might have swirl marks but still be acceptable to the buyer. The prospective buyer may use the marks as a bargaining chip too. The big problem with traditional brick-and-mortar stores these days is limited selection. My own hometown dealer can't even special order me what I want because his distributors are supposedly out of stock.
I know if I order a new camera or TV set online from amazon or Walmart, I can easily return it if its broken upon inspection at receipt of shipment. I understand buyers who buy guns online entail certain economic risks. I understand firearms dealers often don't have liberal return polices and consumers may get screwed. Thanks for your reply. You, and perhaps many other dealers online, are too scared to back up the customer satisfaction of your merchandise shipped to FLLs of customers.
Be happy that the guy was willing to be straight with you even at the cost of losing a customer and move on.