The "UPS STORE" is not #1 in customer service

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pghrich

New member
Hello, i boxed up my old civilian to send it back to cabelas took it up to the local ups store, the girl looked at me funny and asked whats in here, i said a reploduction colt 1851 muzzleloader revolver, well some guy came up from the back and asked me if he could open the box and of course i said yes, he removed the cabelas box from the carton and then removed the revolver from the cabelas box and said sorry can't ship it, he said if its loaded with powder and ball it would fire, i said thats correct, he told me to take it to a real ups hub, i said ok and left, is this normal? pghrich
 
No, C&Bs can be shipped from a UPS store. Used to do it all the time until I ended up having to retrain new clerks & pay their high prices. If you have a UPS return postage paid label; they shouldn't have asked what was in the box anyhow. Just accepted it and went on.

I use Priority or Flat rate USPS now. Much simpler.
 
Hello, it absolutely had a prepaid ups lable on it, i was told that a "ups store" is not allowed to ship firearms they do not work directly for ups, kind of confusing, but i can take it to a real ups hub that is much further away from where i live, pghrich
 
muzzleloaders/firearms have to be shipped through the main ups hub, our local ups store did the same thing to me so its no big deal.

Ship USPS, they accept them.
 
People make up their own problems.

Question: "What's in the box"

Three choices are below. Pick the "path of least hassle" one and let's see how we do:


Choice A: "machine parts"

Choice B: "None of your business"

Chpice C: "Well, it's a gun, but according to the GCA of 1968 it's not a firearm, <insert long and confusing explaination here>.



Ta-Da... It's a self imposed penalty on dumb to anyone not picking the correct answer.


Willie

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Thats are fine and dandy, but what to do when he asks to look inside and finds a firearm instead of machine parts? pghrich [ and btw i am not dumb just honest]
 
Tell him to keep his hands to himself and ask to see the manager. And if he says, "I'm the manager," say, "I need the name and address of your supervisor."
 
"Thats are fine and dandy, but what to do when he asks to look inside and finds a firearm instead of machine parts?"


Why in the world would you take an open box to be shipped?

Pack the box yourself, tape the damned thing shut, take it in and ship it.

This is not rocket science.


Willie


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in order to save all the grief i am just going to make the trip to a real ups hub, but i am going to go back to the ups store and give them a piece of my mind for future reference, pghrich
 
Not worth the effort. That's their turf. Puts me in the mind of the homily about wrestling with a pig - you both get dirty and he likes it.
 
Probably better not to do business with those who don't want your business, IMO. I would let them know why i would be doing ALL of my shipping elsewhere.
 
Ran into this conundrum about 6 months ago. I called the national UPS and was told their nationwide policy is to not ship "any" firearms including black powder replicas. Basically I was being told they would not ship it even if I took it to the main hub.

I took the BP pistol to USPS and they shipped it no problem. Yes, they knew what was in the box.
 
No insults intended (hope you don't think I was insulting you)... I should have added a :rolleyes:

A sealed box handed to the UPS place has never ever elicited a "what's in there" question in the 25 years I've been shipping boxes. And if it did... it's going to be "machine parts" no matter if it's a BP Revolver or a camera or a scuba regulator or a computer or the fuel control unit of a jet engine.


Willie


.
 
Every time I shipped my Sig back to NH (almost a dozen times) I slapped on the ups label and went to the UPS store. They only asked if anything was explosive or hazmat. Never volunteered any info
 
UPS, not so good IMO. Ship USPS. No problems there. And as far as 'what's in the box' questions, firearms of any type are subject to theft. I would never say that a gun is being shipped. (Not saying you should violate any law), but if your actions are legal, why reveal to a stranger that a weapon is being shipped? The 'machine parts' reply is perfect. It is the truth, and keeps the nature of the contents of the package safe. Just my .02.
 
North East Redneck said:
UPS, not so good IMO. Ship USPS. No problems there. And as far as 'what's in the box' questions, firearms of any type are subject to theft. I would never say that a gun is being shipped. (Not saying you should violate any law), but if your actions are legal, why reveal to a stranger that a weapon is being shipped? The 'machine parts' reply is perfect. It is the truth, and keeps the nature of the contents of the package safe. Just my .02.
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For starters, it would help to be certain that your actions are legal. I'm not certain how or if UPS rules apply to black powder replicas, but I DO know that the same Federal law that says handguns cannot be shipped USPS and must be shipped by common carrier also stipulates explicitly that the carrier must be informed that the package contains a firearm.

So call it "machine parts" if you wish, but if you do you not only violate UPS or FedEx rules (which could invalidate any insurance you paid for), it also violates Federal law.

BATFE FAQ said:
Q: May a nonlicensee ship a firearm by common or contract carrier?

A nonlicensee may ship a firearm by a common or contract carrier to a resident of his or her own State or to a licensee in any State. A common or contract carrier must be used to ship a handgun. In addition, Federal law requires that the carrier be notified that the shipment contains a firearm and prohibits common or contract carriers from requiring or causing any label to be placed on any package indicating that it contains a firearm.

[18 U.S.C. 922(a)(2)(A), 922(a) (3), 922(a)(5) and 922(e), 27 CFR 478.31 and 478.30]
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pghrich- Sorry for your issues with UPS. I ship with them on a regular basis also. Short of being asked if i want Insurance on the package,i have never been asked what's inside. I would be very much offended if they did ask.
When you have a return label from a company (AKA RGA ) their should be no questions at all. I would write it off as rookie employies or just poor service
 
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