A good Gun dealer would have sent that back for you at Taurus expense, as they get reimbursed for that. Taurus does have an 800 # that you can call, that puts you right into Customer Service, ask to speak to Frank. He will shorten the run around you will normally get. I have had to return Guns to Taurus also. You call them, they send you a shipping label for UPS, you pack the firearm per legal instructions, affix the label, ship the firearm. They fix it and it is shipped back to you via UPS. Never had a problem, sorry to hear you did, that seams to be the way to do it.