I've had a Taurus Millennium Pro PT-140 for about three years now. I love it and it's given me no problems. Soooo....
My son decided he wanted something in .45ACP more concealable than his Springfield XD Compact. So he bought a Millennium Pro PT-145 last Thanksgiving relying upon my good experience with Taurus.
The gun was coated in shipping grease and the bore fouled, apparently from being test fired, when he got it. When he got it home, being former Marine and fanatic about gun cleaning, he cleaned it. And found longitudinal scratches across the lands in the bore. And nicks in the slide rails. He tried shooting it anyway and found that it shot 8" low at 7yds and nose-dived the last (ninth) round from either magazine unless it was held with the mag base firm against a shooting table.
So he called Taurus.
The customer CSR first started telling him how to align his sights and proper trigger squeeze. #1 son informed him that #1 son is a certified Marine pistol marksmanship coach and has no trouble hitting his target with any other pistol he owns. CSR then offers to replace the two magazines. Son asks, what about the barrel and lack of accuracy? At that point CSR agrees that the pistol should be sent back.
The pistol was sent back on Jan. 20, 2009. He tracked it via UPS tracking number and phoned Taurus when it arrived to confirm their receipt. The receiving clerk confirmed that it had arrived and would be passed along to repair. He (the shipping clerk) also mentioned that there was no record in Taurus' database that the gun had ever been manufactured. The serial number did not exist in their records but, obviously, it had been made by Taurus because he, the clerk, was holding it in his hands. My son was assured that it would be recorded in the database immediately.
It is now Friday, Mar. 6, 2009. On Mar. 4 he was told that the barrel had been replaced, that twenty-five rounds of Federal FMJ had been fired through it "with no problems," and that "it will be shipped either Thursday or Friday." No mention regarding the accuracy problem and no mention of the magazine problems. He's making arrangements with the dealer where he's stationed to check the gun out immediately upon its arrival. So far, six weeks and it appears that once one gets past the CSR on the phone banks the rest of the company is willing to honor their warranty.
