What really torqued me was the fact that it cost me $54 to ship it to Florida for repairs! UPS has decided that all handguns must be shipped second day air.
I know, I went through the same thing! I sent my M85 UltraLite back to them since the cylinder would lock up every time I fired it. I got it back doing the same thing, and they STILL wouldn't pick up the shipping cost! They told me that I would have to send it back to them 4 or 5 times if they couldn't fix it right, with me having to pay shipping every time, before they would consider a replacement!
Buy a S&W. They stand behind their product, and pay for shipping the FIRST time (usually the ONLY time) if you have a problem. It never costs you a penny to have your S&W fixed.
I would have had more money into shipping the gun than what I paid for it, with no guarantee from them that they could, or would fix my M85. It was just a learning experience for me. NEVER will I buy a Taurus again.